I helped my dad to schedule an online pick up!!! My 83 year old dad has been waiting since Sunday…read more(01/18/2026)which is yesterday for them to come pick up his Balikbayan box and now it's Monday(01/19/2026) and they don't answer their phones. These people don't care about the people!

I arrived at this LBC branch at 1pm today, and as soon as the counter lady saw me carrying bags of…read morestuff to ship, the first thing she told me was that they do not provide box, and I need to have a box of my own. I was like - what??? Since when did an LBC branch do not have box? Am I in another world or what?? Everywhere I have gone in the US, LBC has boxes - in new York in Texas, in florida, in California, in new jersey, etc. So I asked her why is that. The lady just said that it has always been that way since she worked at that place - not really a helpful answer. I was still in awe and could not believe what I was hearing. And then she went on to say that everyone knows it, that they do not have boxes. I told her that she cannot just make that assumption that "everyone already knows" they do not have boxes because people can come from different parts and not know it. I, for example, with a return address of New York, do not know that. I was just staying in a hotel 1 hour away from this LBC branch, and just needed to lighten my luggage as I travel so I need LBC's help to ship some of my items. Still, she remained unfriendly, almost raising her voice on me, and I was feeling like she think I am stupid and a nuisance to her day. She arrogantly told me to go to a nearby Home Depot 10 minutes away from the LBC place. I asked what size of box should I buy, because all these times that I have been sending stuff from the US, LBC has standard size of boxes. She said I can use any box and they will charge me by weight and dimension. I was really disappointed - after driving for 1 hour only to be told that I still need to find my own box! Then, as I was sighing from disappointment for a few minutes, a quiet older man sitting behind this unfriendly front desk woman stepped in. He started looking for used boxes at the back of their office and found a reasonably good size of boxes and offered them to me. One was big, and another one smaller. I tried my best to fit in there everything I needed to ship in the big box, and thankfully, they all fit except for a pair of shoe, which I am willing to bring back with me. The man really solved my problem and I expressed my gratitude to him so many times as he weighed my box and finalized my box labels. While the helpful man was weighing my box and creating my label, a younger lady came in to LBC carrying stuff that she said she wants to send her father in the Philippines. Once again, the unfriendly front lady told her that they do not provide boxes. So, the poor young lady was feeling bad just like I was. I was still holding on to the small box that the man gave me which I did not need anymore. So I gave that to the young lady that needed a box to put her stuff for her father. And she was very grateful. I asked the young lady if she is from around there. She said yes, and that it was her second time to come to LBC. I was controlling myself from telling this to the unhelpful front lady of LBC - "I thought everyone already knows that you don't have boxes? Duh." Clearly she was wrong with her assumption. Yes, ladies and gentlemen, this is what you can expect when you come to this place. You could end up being like me and the young lady that came after me. I think that this LBC MUST MAKE SURE that their website or the Google info about them will contain this clause : "THIS LBC BRANCH DOES NOT PROVIDE BOXES. PLS MAKE SURE THAT YOUR ITEMS ARE CONTAINED IN YOUR OWN BOX BEFORE COMING TO THIS BRANCH". Now, I hope and pray to God that this review will not cause any delay on the shipment of my box. I am actually worried of delays based on what I have read here in Yelp.

It's been more than 80 days since I have them pick up our box. And our family in the Philippines…read morestill haven't received it. Called them two weeks ago and I was told that it's already at customs and it's just being held for inspection, that my sister should receive it in 1-2 weeks. Called again today to see the status of our box because apparently my sister still haven't receive the box. And this time I'm told it just arrived this Sunday. Smh like different people gives different excuses. I understand that there might be a delay because of covid, but more than 80 days later and this business still cannot give us a definite answer when it will be delivered to our family.

From the owner: Shipping Balik Bayan Boxes or Care Packages to the Philippines. Returning residence who wants to…read moreship there household goods and furniture or vehicles to the Philippines. Fast safe and reliable service. Your hard earned money inside your box will be safe and guaranteed to reach your love ones back home.

The workers here were so polite and helpful! She showed me how to scan my return and put it in the…read moredrop box. She was training a new hire and was super patient with us both.

This is a decent FedEx shipping center. It is a strip mall location so it's easy to a ton of other…read morenearby shopping and food if you are out running errands in the Hilltop/Laskin area which makes it easy and convenient. We had to mail a package recently sold out and showed up with the box and label and they finished sealing it with tape and got it ready to go in no time. Fast and easy!

*Simply a review about shipping- I haven't used the other services they offer, and you can check…read moretheir website for a lot of information. Skip going straight to FedEx, UPS, or USPS. You can check their website to see when said shipping companies swing by to pick up whatever you dropped off, and they even have the times for next day air stuff! The service was swift and efficient. I had a pretty awkward/extra request of shipping a hand-painted cooler as a birthday present to my boyfriend, and I needed it there as soon as possible. They packed it up for me, and the screen displayed which shipping option would be the cheapest price as well as travel times. The staff is knowledgeable and accommodating. If I went anywhere else, no one would probably take the time to walk me through the process or properly pack what I needed to be secure to make sure nothing damaged it (like good Lord, I put way too much time and effort into decorating a cooler- I'd be out for blood for whichever shipping company chipped my paint that was sealed multiple times and with freaking resin). Ship anything, anywhere from here. When it comes to shipping something important or something in a timely manner, these people are patient and so helpful. They want you to save money as well, and they can pack ANYTHING without an outrageous packing fee.

I always love going to this store for shipping needs. With my daughter being in college, I'm…read morealways shipping care packages to her. They're very reasonable with the prices. Customer service is second to none. Always very clean inside. I'm loving the decorations in the store. I highly recommend!

Amazing staff and great customer service. Shipping via USPS, UPS, FedEx, DHL and large freight…read morecarriers

This is my go-to shipping spot. They offer shipping for USPS, UPS, and FEDEX. They also have a wide…read morevariety of envelopes and boxes. I can never remember to buy packing tape for my house, but they are always happy to tape up my packages for me when I drop them off even when I'm using a prepaid shipping label. The shopping center is so convenient. I can always knock out at least one other errand (usually grocery shopping at Fresh Market) when I have to take my packages. Or I can just use this errand as an excuse to visit Starbucks, Gelati Celesti, or CFA across the street. Their COVID practices are great. I've been in about 3x since the pandemic started. Social distancing is enforced and masks are worn by customers and staff.

FedEx is absolute trash. I don't know why they even have tracking information since it changes to…read morelater and later daily. I wish everybody who shipped with FedEx showed that's who they shipped with because I wouldn't never order from those places. It is absolutely ridiculous and their tracking timeline should just say EVENTUALLY. I had my medication shipped and it came through Fedex. It showed up 2 weeks later than it should and the pharmacist said in no way shape or form should I take that medication with the way the weather has been changing. We will courier them to you. We're an hour away. ABSOLUTELY HORRIBLE. I just had another package come from FedEx the truck was beat to hell. Looked like the door was ready to fall off.

Y'alls driver said the address is incorrect! That's BS! I get stuff delivered here all the time get…read morebetter drivers that do there JOB!!

Now under new ownership and new employees the service has improved dramatically. Everyone there is…read moreknowledgeable, very responsive and has great customer service! I had two large packages to send out that I needed delivery before Christmas and the young lady helping me, Vision was wonderful. She knew exactly what to do. I will definitely go back for any shipping needs. What a great difference.

There's ALWAYS something wrong or not working with this UPS store. The guy behind the counter is a…read morecomplete jerk. He couldn't care less about customers and obviously unhappy in his job.

The team at this Pac Mail consistently goes above and beyond! While juggling a large package and my…read moreinfant, two employees immediately rushed to the door to help me. They're always kind, attentive, and quick to answer my questions about the best and most efficient way to mail an item. Truly outstanding service every time!

I had a pleasant experience here. My husband stops here ALL the time when he needs to mail…read moresomething from FedEx bc it's one of the closest spots for drop off items since the Office Max closed a few years ago at Red Mill. I needed to drop off a pre-paid package and was emailed an updated shipping label on the way here. I called and spoke to someone who said they would print it but it was $1 - rather pay that then go back home. I came inside - emailed it to them - they printed it - I paid my $1 and they added the new label to my package. Told me pickup from FedEx was 5pm and sure enough, it was scanned and started moving along at 5:11pm that day. Staff inside were friendly and I also asked about buying stamps and was able to purchase a set and choose from one of three designs. No issues for me - seamless!

This location is conveniently located. Parking can be a bit…read moreof a challenge when Rustic Spoon is packed but otherwise there's ample spots. Customer service here is a little hit or miss.

I was in and out in 3 minutes. There was no line. The drop off was simple and I was on my way!!…read moreCheck them out!!

I shipped a package overnight, paid the extra money to have delivered the next day. It was not and…read morethey refused to file a claim and put a stipulation that I could not file a claim with UPS direct. They gave me the run around about the manager (Beverly) not being available or at the other location (Haygood). But she is never there either. They stopped answering the phone and the inside workers are very unhelpful or willing to help. Absolute worst decision to mail anything through them. If its an important item to you or the person you're shipping to...you better think twice and then go to FEDEX or USPS.

I have contacted the UPS customer service about this problem of the missing package that was in…read moreyour possession. And they (UPS Customer Services) have no response to the theft that is going on at your location. I can't file an insurance claim, because the postal service said they never picked up the package from your store. But I do have a receipt and a picture of me dropping it off at your store. Trust me, J will never use and warn other customers to stay away from your store because of the theft that is going on there.