I hate that I have to even give this sorry excuse for a business 1 star... I had a package delivered to a business (open 24/7 w/ no access door code)- Got a notification "delivery failed due to no access to building" complete BS due to the fact the door is always open. Called, updated the instructions to call me if they have trouble getting into the building (idk why they would, but just trying to assist). Second delivery attempt- failed for the same reason as the first.. I called again, the lady assured me they updated the instructions to have the driver call me, something they should have done the first time. I even requested to assist further by going directly to the distribution center and pick it up- I was told that was not an option, and that they will attempt to re-deliver again. Here is to hoping that the 3rd time is a charm. I will happily update my review once the item is safely in my hands, but for now, this frustrated review is based off of their BS excuses, and sheer laziness. read more

gofoexpress have delivery package in between my cars damage my car why not put package on the front porch to be protective behind the column if you can get out of your car to take a picture that you put the package in between some one car why not get out of your car to put package on a porch to be safe than you tell the gofoexpress and what do they do nothing driver turn around and do it again and again dont deal with this kind of mess read more

I have 2 packages that say we're delivered but never was delivered Or was delivered to the wrong address. I'm not sure.

they suck never ring doorbell e-mali me an d text me in the middle of the night. show picture of delivery and then nothing there,

horrible company I've received 2 packages from this company and both times they left the package in my building lobby even though theirs a sign that says not to leave packages there but this 3rd time i placed an order from pop Mart it was scanned in Gofo distribution August 11th and I've been reaching out to them and nothing but today August 23rd i finally was able to speak with someone on the phone who was rude and told me to call my retailer and get a refund cause they don't know what happened to my package even though it's still showing that it's at the distribution center i really hate this company read more

This has been the worst delivery company that I've ever had something shipped through. They delivered to the wrong address across town and the package was lost. I've spent hours with support through email, phone calls, and tickets and the only response they give is that they will follow up in 3-5 days. I still haven't received proof that the package was lost even though they have confirmed it read more

I am only leaving one star because you can't leave 0 stars Gofo is a complete sham of a company and courier service. I have never had a package fail to deliver so many times without sufficient reasoning. My contact information was provided yet no calls during attempted delivery were ever received. I spent more than a week trying to have this issue resolved. On 4/15/25 I spoke to a representative to reiterate that the mailboxes are not beyond an inaccessible gate and that packages were to be left at the mailboxes. The mailboxes are standard USPS cul du sac style mailboxes and every other courier under the sun (to include DoorDash) has successfully delivered to them (and I order online frequently). Every question I asked the representative regarding alternative options I was met with a "that cannot be done" or "the courier said they could not get through the gate in the notes". There is no need or reason to go through the gate when the mailboxes are not beyond the gate as I tried explaining, again. I asked if I could get the package myself from whatever warehouse it was being held at and was told no. I asked if the courier could call me when they go to deliver and I could just get from them at the mailbox and was told this was not possible. I was told I had to provide another address within the same state but since I only live in one place that was not possible. And finally, the cherry on top was when I asked to speak with a supervisor and she hung up on me. It was extremely frustrating and disappointing dealing with this courier, Gofo, who due to their incompetencies said they will be returning my customized item to the manufacturer (because I'm sure anybody else could use that custom completely unique to me anniversary gift). read more

They notified me that my package had been delivered.. it was not anywhere in front of my door. There was an email address to contact in the text if there were problems. So I emailed them and they returned me a form email (automated) with pictures of the package with my apartment number and then a picture of the door where they left it in front of which is clearly not my apartment number. I just feel like this is embarrassing for them. And unprofessional and unacceptable to me actually. Like the fact that they send a form email with all of these different ways that they could have messed it up.. that is not a good sign. That tells me that they screw up the deliveries so often that they just have to have this email to send out to everyone who asked where their package is. I order all the time from Walmart and Amazon, and there are problems occasionally.. but not like it's just blown over by the company like it's fine with them that their workers perform this way. read more

Horrible delivery service. Courier threw package at screen door so hard, I thought someone was breaking in. Package damaged. Filed a complaint with GoFo directly. After reading reviews, I am not expecting a resolution, which sucks, as I purchased a unique art piece that is now destroyed. I wish I had known that this was the delivery service that the artist was using because I would have never purchased anything from the artist. read more

My package was carelessly thrown into my front yard. Luckily I didn't have anything breakable in there, but still a terrible service and no way to treat someone's package! Based off other reviews I've read online I guess I should be thankful to have even received my order. read more

THIS COMPANY IS A SCAM!! I recently ordered from them and when my package arrived half of the products were missing. Luckily I had a second order coming the next day, of course it wasn't the items missing, but I was able to catch the delivery driver. Apparently they don't hire anyone who can speak English, this driver not only was wearing a plain hoodie with no company branding but also had to put me on the phone with his "supervisor" to understand anything. The supervisor was apparently named "Pablo" which the driver said their name was too, ironic. I highly doubt these guys are legit, the vehicle was in very bad shape. If live in the Saratoga Springs Utah area BEG your shipping company be anyone else but these guys. GOD AWFUL experience and customer service sounds like they're outsourced in Asia with the accent they had. read more

don't ever use this express delivery system because either you won't get your package or you will get it a month later when it says 3 to 5 days delivary! read more

delivery driver acted like he was delivering my package by taking pictures, but then stole it read more

The absolute WORST delivery srvc I've ever dealt with. I live in a secure bldg with a package room for deliverers to leave pkgs in. You'd think a delivery srvc would know to use the package room, right? Not GoFo! Or they were just too lazy to walk across the narrow street 10 feet to the pkg. room. Either way, because I was at work, they just left. Zero effort. "Delivery failed." I called the next morning and informed them of the pkg room (which they should have known about), and also gave them the gate code if they wanted to come in and leave the pkg outside my apt. door. Three days go by, no package, no word, so I called again. They informed me that because there was a "delivery failure" (their fault!), the pkg. had to go back to their "distribution center," to be delivered in 3 days. They didn't even attempt redelivery! After 3 days they came back, used the gate code, but just left the pkg. inside the gate, on the ground, outside, exposed to the elements and to theft by the hundreds of other residents inside this huge complex of buildings. Didn't even go upstairs to my building and put it outside my door, didn't use the package room. What a bunch of incompetent, lazy clowns. Because of them, I got the package a full week late, which made it useless because it was a gift for a retiring colleague. They were gone by the time these idiots finally did their job. I would give zero stars if I could. read more

these drivers be stealing packages at the warehouse. so make sure to file a complaint to the BBB about them. this is sad like we don't want our stuff del by them. they are also rude on the phone when you want to talk to a supervisor read more

gofo express delivery driver was caught red handed on the camera throwing my package in a corner so someone stole my package and they never answer the phone I'd say the worst and most incompetent service I have ever went through and I'd high recommend anyone to choose another service and not go through them for honest delivery of your items!! I work hard for my money and wanted and waited a week for these two items to be delivered to have to go through this never again in my life will I ever pick to use them they're dishonest and careless read more