Hope you don't need help just got of the phone was told there isn't anyway they can change an order and im stuck with the wrong belt they sent when I typed in the actual used belt number and they sent me a belt 2 ft to long lol never again! read more

I have placed lots of orders with GPS and spent thousands of dollars and never had a problem, until now. There is an order that I placed that is sitting at the USPS hub in Indianapolis for a week. USPS said that I have to contact the shipper. When I called GPS the first time, they gave me a delivery date that didn't happen. I called them the second time and they told me that I was looking at the wrong order.THEY were looking at the wrong order! I called the third time and I got this guy with total attitude. Someone that has obviously had no customer service training and doesn't belong in a position to deal with the public. This clown had the nerve to tell me that it's my fault that I haven't gotten it. That I chose the cheapest shipping possible so I get what I deserve. He went on to say that they get numerous calls every single day about this. Why in the world would they even offer that mode of delivery if they know there are likely going to be problems. No warnings or disclaimers to not use it. And then they start chewing people like me out when I'm not happy and haven't gotten my stuff. They told me to wait another week and then file a report with them if I don't get it. That level of service is garbage. They didn't fix anything. He never even offered to. He also told me I was looking at the wrong order because he wouldn't shut up and listen to me, the customer. He was very combative, insulting, and then accused me of trying to talk over him when he wouldn't shut up and listen to what I'm saying. I've probably spent $4000 with these guys in eight months. I planned on spending another 4K. I happen to be in sales also and I wouldn't survive a day treating people like they treated me over the last few days. Businesses live and die on repeat business and these guys have a 3.1 score. Obviously lots of room for improvement. The level of arrogance and finger pointing I received would make you think these guys build rockets. For crying out loud, it's Mini bikeparts! Have some self-awareness. Take a deep breath and handle your customers like customers. Not like people that are beneath you. There are too many other options out there to put myself through this again. I ordered things two weeks in advance of a trip, the parts haven't shown up and I have to buy them somewhere else and then arm wrestle these guys to get my money back. I will pay more for my to avoid dealing with people like this ever again. I guess if you're not cars and cameras, you're expected to shut up and take your beating like a good customer. Not everyone is cut out for sales. Clearly not the person I dealt with on 8-25-26. read more

Whoever Jesus is, needs a course on customer service. Had a question on my go kart. His first response was " what do you mean?" Like I was the expert. Complete jerk read more

I'm extremely disappointed with my experience. I received the wrong item, so I reached out to Aldo as instructed. He told me to email him, which I did immediately. After getting no response for over an hour, I called, only to be told, "I get a lot of emails, I'll contact you once I get to yours." Well, it's now been over a week, and they still haven't rectified the problem or even followed up. The customer service is nonexistent, and after reading other reviews, it's clear I'm not the only one dealing with this. Save yourself the frustration--this company does NOT stand behind its customers. read more

I have never had a more disappointing repeated experience than dealing with this company. I never get answers. I ordered two bolt together go karts and last year (2024). I waited weeks for them to ship and eventually had to call them daily to get any answers. First I was told they had plenty, then I was told they were on back order. I find it hilarious that I can order from china and get my item in two days, but I order something from a place less than a 10 hour drive away and it takes 7 weeks. I eventually got my two go karts and I had to use the two kits to make one running go-kart. I then called them repeatedly about the missing parts and still have yet to get a response. I ended up fabricating the missing parts myself. Recently I ordered a torque converter in November. I received an email that the label was printed on December 1 and was waiting on pick up by the carrier. It's been almost three weeks now and the tracking still says waiting pickup, and I've called twice now with no reply to inquire about the issue. read more

Great customer service quality was tremendous and would recommend them for any project big or small.

I'm here to change my review initially I left an angry review which was unjust and uncalled for. Originally, I received a frame that I completely stripped down to do for a custom show bike.. Went stripping down the frame I noticed a couple bad welds and some bent issues. The inner child of me being the immature person at the moment that I was instead of calling them to resolve the issue like a human I acted like a savage and was very disrespectful. Not normally my character, but for the record, I am heavily sedated after being hit by a drunk driver . I am currently writing this review to apologize to Mr. Jimmy, Mr. Mark and the rest of the go power sports team. The sales manager reached out to me and completely took care of the issue, they acknowledged the customer work. I have already put in the bike and resolved any issue I was having. They didn't have to do that and after the way, I acted I don't deserve it . I will forever buy all of my mini bike parts from go power sports from now on . My attitude and disrespect was completely unnecessary, and this company has gone out of their way to make it right . Thank you so much I have been humbled and put in my place. I was wrong. read more

Go Power Sports - Almost prepped and ready for a build - Auto Parts & Supplies Near Me - Keller, Texas

Go kart rear axle has off centered hole so I can't get the cotter pen to set on the castle nut. Also received go kart with one bolt missing for a shock. I have called multiple times and also emailed. Never got a live person and no one ever called back. When I say zero customer support, that is truly accurate. I cannot recommend them no matter what the cost savings is for you. I received multiple calls from other dealers that I only spoke with asking if I needed any additional help. I would say for you to find another dealer for sure if you want any sort of warranty or dealer support. read more

Sold my 16 year old son a $1300 bike that never worked. They didnt take any responsibility, refused to give him a replacement or a refund, argued the bike worked when never did once! They are thieves! Do t buy from them. read more

Great place to find ALL the parts. Fair prices and shipping. GREAT CUSTOMER SERVICE! This is where you want to buy from.

After my first or second visit they started treating me a regular and no matter how dumb or awkward my questions, they take the time and effort to explain and make sure I understand the answer. Flacco and De De are a heck of a talented team and I look forward to my next visit. read more

Go Power Sports - Super Karate Monkey Death Trike - Auto Parts & Supplies Near Me - Keller, Texas

it took hours to build the go kart with a YouTube video because the was no directions and after we thought we were done I drove it and a part welded by the company broke off 1 star wi a meaning read more

I ordered 2 go carts worth $3000 in November 30th,, I called on shipping multiple times and they said they are telling on it. and he very rude . Finally shipped and sat at the T force -shipping company for over a week before trying to deliver. The deliver truck drove by my house and never stopped and said he couldn't find it. It's now December 19th and now they are coming on the 22nd!!!! Terrible service !! Buyer beware read more

I purchased a go-kart from this company for my children as a Christmas gift. I had no issues with shipping or receiving the go cart before Christmas. However, we had issues with starting and keeping the go-kart running from day one. It will start to move, but lose power and cut off. I have used the manual to troubleshoot the issues and have had more than one person review it to see if I was overlooking something. All conclude that I need to call the company or take it to a repair shop. It feels strange to have to put money into repairs on a new Go-kart. I started reaching out to Go Power Sports the week after Christmas, then several times in the new year, and again as recently as this week. I have left voicemails, sent emails, and used their chat feature, which just sends an email. No response. I feel like, at this point, this is not a company I would consider giving business. read more

My guy flacko made everything real smooth and easy. I called and he was able to give me all the information I needed while also making sure that I was able to get the situation resolved. Appreciate your work read more

We had originally ordered a minibike online and then had to cancel the order. We informed them that we would be driving up from Austin to pick it up along with some other parts cancel it went smoothly. They refunded all of my money and then when we got there to pick up the minibike, the staff was extremely helpful. Extremely courteous helped us find all the parts that we needed, and we are extremely grateful. read more

Go Power Sports - Garage - Auto Parts & Supplies Near Me - Keller, Texas

We live very close to BLM land and take our jeep out every so often but we also like to keep it road ready in case we need it, so we are very careful. We have searched for other options to ride out in the desert including side by sides and four wheelers but we were very discouraged with the high prices for what you get. Even with well used machines. During a recent search, we stumbled on the Trailmaster MB-200-2. We are uncertain about the origin (other than it is Chinese made) but there are several variations. Massimo has a version called the MB-200 which has manual rear drum brakes and no rear suspension and is less expensive. Go Powersports sells a model called the MB-200-2 with hydraulic rear disk brakes and front and rear suspension. Keep in mind the frames must be different to allow for the movement for the rear suspension in the Go Powersports model. The model at Go Powersports was discounted on black Friday for $949 each including shipping. We decided to buy one for each of us for Christmas. We received order confirmation with a link that provided the status of the order. When they shipped we were provided with a UPS freight tracking number and informed that UPS would reach out to schedule delivery. The MB-200's arrived approximately 2 to 2-1/2 weeks after the order was placed. They come packaged in a metal frame with cardboard over it. It was easy to slip off the cardboard and disassemble the metal frame. Under that, the handlebars, front tire and rear shocks need to be assembled to the bike. It went pretty quickly for both of them. I needed to use the air compressor to inflate the front wheel to about 10 psi. We added gas and started the bikes up with no problem other than the on / off buttons were reversed. If you depress the on button, it kills the bike. If you depress the off button, it allows the bike to start. It is a toggle and should be an easy fix if we decide to do it. Since the assembly, we have taken them out several times and changed the oil to a break in oil for the first few runs. These bikes are really awesome, a great deal and are providing us the opportunity to get out and play. For us, this is very important when we can't do the things we normally would. It is also very good social distancing. read more

See all

This is a company that obviously cares little for its customers. A processing time of 5 to 7 business days is wholly unacceptable. Minutes apart, I ordered something from them and one of their competitors and received the item from OMB before even getting a shipping notification from GPS. If you are in a bind and you ask them to please ship it today, they pretty much tell you to fuck off. read more

Absolutely recommend this place. My brother mentioned he wanted a mini bike for his birthday, and i got to researching. I was leaning towards the coleman 200, but when i found this place and the pre made performance kits i switched my eye to the trail-master 200. I ordered it on a sunday with the 2 day shipping, and i received it the following Thursday! (Mind you i live in las vegas ) I'll admit it can be a little tough to reach them on the phone because I'm sure they are very busy but they always respond to emails. Thank you guys so much! Today is the day i get to gift it to my brother! He has no clue yet read more

Gopowersports has relatively fast shipping, high quality parts, good prices. Every time I go in they are very helpful to get me what I need. Only complaint is that they don't answer the phone much. I don't understand all of the negative reviews, I've had nothing but positive interactions with them. read more

Missing parts & no customer service lil rascal 212 kit Well I wish I could say I liked the bike but I haven't been able to ride it because of all the missing hardware. I got it delivered on the 3rd of April and I'm writing this review on the 15th and have yet to receive a reply to my email from customer service to acknowledge the missing items, so the bike is not even fully assembled yet. I call them everyday and get the voicemail, never an answer. If I didn't have the bike partially assembled I would have started the return process. I posted this review on their website on the 12th of April 2024 and funny enough the review is not listed on the lil rascal 212 kit page, so i wonder how many bad reviews are not being added to the website by them. read more

Horrible forced me into paying for a route tracker incase "it gets lost" well theres the scam made me lose my package and now they wont do anything about ive contacted usps and they said it was inaccurate address but my house address was on there perfect dont buy from these pieces of shts read more

These guys are something else. Basically force you into paying for "Route" protection "just in case" your package gets "lost" en route. Well mine did and they said I might need to file a claim. I'm sure this is something conjured up by them to add a little padding to their profit margin. Filed a claim with my credit card and will be reviewing them everywhere I can. What a joke! read more

I received a carburetor that must be adjusted very high to idle. I contacted customer service. I received a reply that they would contact me. They did not. I called. They requested a video of the poor running engine. I have been in industrial maintenance and racing for 40 years. Too bad their phone support isn't qualified. read more

Absolutely horrible product and customer service I just bought a bike brand new from them a month ago. My governor had broke and I could tell that it was my governor because my RPMs dropped from 4000 to 2000 and my bike wouldn't go over 21 miles an hour I had to put on modifications on the bike that I had bought from go power sports, and the idiot who called me back, tried to blame my juggernaut tower converter for my problem as if the torque converter would slow me down that drastically not to mention I was writing with the torque converter on perfectly fine for a couple days before this had happened then he tried to tell me that it's not under warranty and it's my problem to fix upon looking at my warranty. It is something that they are required to fix because I have not touched anything internally or have not put any modifications that were not directly from them this is an absolutely horrible company. I had to take it to a bike shop to get it fixed and I would definitely recommend buying a bike from anybody else but them read more

I ordered a mini bike for my son for Christmas , like any kid would expect to un wrap it and enjoy . The bike had dented gas tank broken reflectors no bolts for handle bars missing parts and a flat tire . I was told to send pictures an d have not had any response since . They don't wanna return or answer my call read more

They always provide the best service and each worker here is professional and well knowledgeable. I come here for all my parts

They need to rely on another shipping system usps sucks I'm still waiting on my package the tracking number they provided says "its in transit" and will be here by 9pm another usps site said 8pm, this will probably be my last business with gopowersports. read more

Absolute trash customer service!! I pay shipping to me, i pay shipping back bc they fucked my order, then i get a 15% restock fee??? Fuck you guys and fuck this company!! Go power sports is a waste of space and time! Out of a $105 initially spent and the $26 spent to send package back, i only received $71 back. read more

I'm fortunate enough to live in the DFW area and can pop in and visit GPS in person. Every time I've been there they are always friendly and helpful. These folks are passionate about what they do and will take the time to make sure you get what you need and share a bit of advice when asked. They are also regular sponsors at events in the area and help support the minibike community. read more

Let me start by saying gopowersports have great parts for small engines, but their customer service and especially the shipping department is absolutely next to zero. If you order genuine parts you will get the Chinese aftermarket without any notice or an email from them this is an issue they had for years there are YouTube videos about shipping Chinese counter parts when you order genuine so please double check everything you get and make sure it's the genuine part if that's what you ordered. read more

I bought a go power sports performance kit for my Coleman mini bike and has been sitting around for about 3 months because I can't get the stock carburetor jet backed out. So today I got a screw extraction kit to back it out, it worked flawlessly (trust me I'm 13 and I can do it). So I hope you guys don't give up or buy a whole new carburetor. After that it ran perfectly and I've had no problems so far!!! PS thank you go power sports for making my mini bike badass!!! read more

Slow shipping sent incorrect parts will not over night ship.

Haven't received my order over a month later, I have contacted GPS via phone and email and haven't received any response.

absolutely zero customer support after the purchase. none of my emails concerning parts they made not fitting. won't buy from here again !

Go power sports does a decent job providing my minibike needs. But there are two thing I hate. 1st of all, there is no way to do a budget build without going onto other websites like Amazon. Oh you want #40 chain, we have that, but don't carry a single sprocket or clutch, you'll have to buy that on a different website and pay for shipping there too even after our shipping is $20. And don't get me started on the shipping. I paid for 3-5 days (extra$$) and they said orders are processed within 48 hours then shipped out. This was BS. It's been 4 days and my order hasn't even been processed. I want a refund for the express shipping I paid for. The whole reason I paid for that was because I needed it by a certain day, and you guys have taken more time processing than shipping would take. Unbelievable, if you can't keep up with the amount of customers you have maybe get some more employees. read more

So let's start with a thank you. I have been trying to show my young son responsibility as well how to deal with situations in life. You guys helped extremely with this. You have showed my son how to deal with complete unprofessional businesses. This all started when we got a wrong part. A part that is advertised incorrectly. We called for over a month with no luck in getting through. We sent multiple emails. Now that we finally got through. We are outside the 30 day return window. They want us to pay the shipping both ways. Which is as much as the part itself. The person on the phone didnt want to help at all other than yell at my son. And tell him to read the box multiple times. Hey there go power sports. You were talking to a kid who really didnt understand what was going. Complete fail on your part. We will not be ordering from you again. read more

I took my son here to buy parts and we stood around for 5 minutes before anyone even said hello, then they made us wait 5 more minutes before helping us. Don't worry we were the only customers in the store. This bothered me but we got the parts we needed and there are not a lot of places to buy Baja bike parts. So I told my wife to take my son there later to buy more upgrades. My wife and two 15 year old boys went in to spend a couple hundred dollars. One of the employees was extremely condescending, rude, and seemed annoyed to have to deal with customers. Nice job bro! My son and his friends would have been customers for at least 3-4 more years but you treated them so bad we will find another place to take our business even if I have to drive across DFW. Good location does not overcompensate for rude service and high prices. Avoid these guys if you can. read more

Ordered foot pegs for my Coleman CT200, showed shipped and arrived but i never got them. I know things happen but there is absolutely ZERO customer support... read more

Dont order from these guys. No returns accepted once something has been mounted. DUH! how else are you supposed to know if it fits or not. How do you not accept returns in today's world of online shopping? Crazy read more