Felipe was amazing!! He is located at the Dallas location but bought my jeep compass at Arlington…read morelocation. I truly needed a car and he was patient with me while I got everything in order to buy. He went above and beyond . I highly Recommend Felipe and Chacon auto .

I was in contact with Jesus multiple times and explained in detail that I wasn't coming in without…read morea guaranteed approval. He guaranteed in writing via text that I was guaranteed. Got to the dealership and met with another (nice) salesman who told me that wasn't the case and after wasting an hour of our time, was told I wasn't approved. I showed him my communication with Jesus. Very dishonest and unprofessional. There are plenty of other dealerships in the area. Don't go to this one!

Wonderful people and even worked with us when I lost my job and was unable to pay for a couple of…read moremonths! That kind of understanding is a rare thing these days.

I highly recommend this Dealer! If you have a low score, they will help! Armando the Finance…read moreManager is awesome. Everyone there is great! You can see the CarMax and history of each car. I got an awesome vehicle!!!!

Warning!! Do not buy cars from this place. My niece has had a horrible experience with this…read morecompany. She bought a car on February 2025 and has had mechanical problems with it starting the second week. Car stops at traffic lights and sometimes does not start and has to be pushed to the side of the road. We have been calling and visiting dealership since mechanical problems started. They have been giving us the run around. No one knows anything. When calling 1800 number to speak customer service they tell us to drop it by dealership. We dropped it off on April 21st at Odessa TX dealership where shop is located. Came in today because no one answers our calls nor called us for update. Car has been sitting here 4 days and hasn't even been looked at nor have they called us for and update. Im so frustrated because I feel no one cares mean while my niece is stranded and has to depend on other people to get to work. We officially stopped making payments as on April 24th until we can get someone to tell us what is going to be done about this situation.

These people are criminals the attorney general needs too look into them but they only care about…read moredeadbeat dads ...:.:who's here for us customers that have had their lives turned upside down by this company ......they owe me a new vehicle I traded my truck in that was running great for a truck that broke down on me the first day I got it ....and was in their shop for a year ...they gave me no rental no nothing ......I think shooting a few of their employee's will be my next step ......they fucked me and my family so I'd like to repay the favor

Bought a car here for my mom this past weekend. Everyone was very helpful and friendly and the…read morewhole process was easy. Thank you to Delores and her brother for their help. Keep in mind that you are buying a car "as is", no warranty. It is up to you to research and make sure the car fits your needs and budget. I was able to find a nice vehicle that was perfect for her needs. We understand that there will probably be some maintenance that needs to happen at some point. We immediately had the oil changed to start off fresh. If you are looking for a traditional car dealership with warranties and financing, this is not your place. But if you are looking for a decent car that has some life left in it that won't break the bank, this is your spot.

They sold me a car suggested by their salesman. I barely made it home and had the car towed back…read moreto the dealership at my expense. I can't believe this place is still in business selling junk to people. buy somewhere else. wish me luck as I try to get my money back. I will still be out the $220 for a tow and $62 in gas because it was on E

Great experience with Bid & Win at Manheim Dallas. Cars were exactly as described and the…read moretransaction was smooth. Definitely buying again next Wednesday.

I am a Realtor and go through cars quickly because of all the mileage I put on a car. (50K+ in a…read moreyear is possible) I found Auto Planet and bought a Mercedes that was still under warranty. They seem to specialize in higher end vehicles just off lease. My car has been flawless from day one and 9 months down the road I have not had a lick of trouble. Meanwhile I have received many compliments about how great the car looked. The store does like to haggle and that is fine since that is what I do for a living :) I walked out with a GREAT Deal (Thousands less than a comparable car at MB Plano) I have told many other Realtors and Clients about Auto Planet and will continue to go there myself.

Very friendly people, went out of his way to bring me in and helped me get financed. Haven't found…read moreanother car lot like it. Highly recommend coming to Car Now. Nice cars for reasonable pricing with warranty's.

I bought a car for my wife here about a month ago and had a great experience…read more I went in the test drive a few days ago and had a bad experience. I informed them I had a bad experience and the General Manager himself called to follow up and to make it right. I don't want to make the point of this review around the incident because my point is that it was an anomaly and they more fixed the issue I experienced. They are good folks, good warranty and I feel that they legitimately care about taking care of people.

Absolutely terrible experience. Purchased my trade-in with no issues, but that was about it. TDLR:…read moreCustomer service was terrible until a manager got involved, salespersons don't care about you after you give them your money. CarMax will work to max out your warranty. Sale (2 out of 5 stars): Benson (Salesperson) was quick to sell the car and get financing which was great, however stated I would be paying $408/month for my purchase-- calls the next day (when I go to pickup the car) and states it's $458 a month! ..WHAT!? "Oh that;s with the gap insurance and the Maxcare extended warranty (which I stated I did not want)... So I stated I did not want it, and instead of okay it was "Oh WOW... May I ask why you don't want it?" ... I just don't! Then he goes on to say how many people use it for major repairs (which brings into question -- are you stating Carmax sells POS cars that need to be replaced anyway?) ... So then he says, well then gap insurance... Don't want it... so now its down to $388 a month. So I go and sign the paperwork to pickup the car. That part is done. Customer Service (1 out of 5 stars): I notice when I pull off the lot, my USB hub under the A/C controls don't work. I call the service department and am unable to get thru due to an AI answering service. I call my sales person and he (Benson) tells me "Sorry, I cannot help get you connected to service, once the customer buys the car, we have nothing to do with them" ...WHAT?! So much for customer service. You got your money from me, why else would you show an interest in how you earn a living?? ... I had the call on speaker and even my coworker was like WTF? Terrible customer service. Maintenance (1 out of 5): I bring the car in on Saturday AM, service for cars is only Monday to Friday. So I end up calling, earliest appointment was 4 days later 8:30am. So I take off work to get the car to Carmax. (Thursday 8:30am)... I call Friday after lunch time, they still HAVE NOT touched the car to see what the issue(s) are with it. I call at 6pm right as they close and they stated the car is in their "off lot" to go to the dealer Monday AM. I assumed the car was at the dealer. I call the following Thursday afternoon (7 days later), Carmax service supervisor (Fradonna) stated the car is at the dealer with no update. So I called the dealer and THEY DID NOT GET THE CAR. I called another close dealer and they did not have the car. I take the next (Friday) morning off work and drive to carmax. MY CAR WAS SITTING IN THEIR LOT FOR 8 DAYS!!!! ... They told me it was at the dealer, and I parked right next to it. I go to the Ford dealer with MY car so I know it's actually at a dealer, and Ford stated that Carmax is not very good with claiming items in their warranty and payment would be an issue. So I went back to Carmax so they can bring it to the dealer (hopefully) and I can still get a loaner vehicle. I go back and speak with the manager (Wesley) who stated he would ensure the car is bright the same day to the dealership. I got the call later that day that it was at the dealer and I called the dealer to confirm, which it was there. The following week, I called Ford for an update (which WHY AM I, THE CUSTOMER DOING THE JOB OF A SERVICE TECH/MANAGER ON A CAR CARMAX IS RESPONSIBLE FOR????).... And they needed a part for the car where total would be $1400 or so. I called the manager and it was only when I told him that I would be out of town, did they put pep in their step because they didn't want the loaner vehicle to be at their airport for 2 weeks (not mentioning the fact my car is still at the dealer...) ... so that got approved and I finally got the car back with no issues. I had the car for 4 days, and it was in the parking lot at Carmax for 8 days (only on Day 8 did it go to the dealer because I drove there and raised the issue).... Absolutely ridiculous service. I would NEVER do business with Carmax again, nor will I recommend them. Scammers who want to max out your warranty and screw you over as a customer. They care about you until they get your money

I purchased my truck from Drive Casa on 10/23/2023. The buying experience was great…read more However, I have been running on Temporary Tags since with no information as to why my Permanent Tags haven't even been ordered yet. The temporary tags expired 7 days ago and the best information I have received today is, "We'll have to have another department call you back sometime today". So, the continuing responsibility of the dealership after the purchase has been made is very poor. On another note, the payment service Drive Casa uses for electronic payments is archaic at best. You can't find a Website for PAYNEARME that allows you to access your account. You have to click on a receipt in your email to get to it. You can't update Debit Card information on the page. You have to call the service provider and cancel auto pay completely and then go back and reenter everything all over again. So, if you're looking for ease of access and the ability to compliant with State Law that requires current registration I would seriously reconsider using Drive Casa. Good Luck.

Do not buy a car from this company,…read more I bought a car from them in July and we are now in September On the date of 09/03/2026 the car wouldn't crank and was showing me "key malfunction see owner's manual" so I called them and asked if they turned it off they lied and told me "no" and that "it was most likely a battery problem" and that I "needed to buy a new one" so I spent nearly $300 on a new battery, but when that didn't work they told me that maybe we had to get a new key battery because it might be dead, so I did but hmmmmm my car still didn't crank so I had to call somebody to do a diagnostics on my car, which they charged me $200, they recommended me to get my key reprogrammed to the car, so I did, twice which cost me a total of $210 and it still didn't work so I had pay $200 to get the car towed back to my house and when I called them about the problem they transferred me to a supervisor, and he said all I had to do was pay a past due of $651 and they would turn my car back on and see if that would work and if it did they would reimbursed me for the repairs that I had to pay for and that all I had to do was give them a call back and Alakazam 30 minutes later my car magically came back on, what a miracle, but when I woke up on 09/24/2026 my car was off and what do you know it was showing the same "key malfunction see owners manual", but when I confronted them about it and told about how they lied to me about the car not being off and that I needed to speak to a supervisor all of the sudden all of their supervisor's weren't available and that they needed to send an email and for me to wait 24 hours and they would give me a call back. it has now been 2 day's and I still haven't gotten a call from a them, I've had to constantly call them all day and they would tell me the same thing and when I told them I didn't have to go through all this trouble last time they said that "this was a new policy that was put in 2 weeks ago" . a load of bull, they just don't want to be responsible for the lie they told me, and they asked me the one of the most stupid questions ever "how did you get so behind on your payments" I had to hang up right in their face before I lost my cool. I found out a few hours later that they were charging me for insurance when I already told them i already had my own insurance, they had told me before that they were going to take it off and will not charge me anymore, another lie, these people will refuse to help you out but sure will be quick to take your money. DO NOT BUY FROM THEM I REPEAT DON'T DO IT!!.

I wanted to give it some time before I left a review to ensure that it was as objective as…read morepossible. 1. Charles is the best salesperson in the world. He will make sure your are informed, comfortable with your decisions, and will even try to help you out after the sale, i.e. dealing with finance or maintenance. 2. The finance department has the tendency to be rude. Everything is good with them as long as they have their money on time. They do not extent grace and do not have any patience for misunderstandings. I got my car 3 months ago. When I got the car, I put their insurance on it. I was told all I had to do was send the declaration page of my own insurance and they would removed the extra money from my note that I was paying for their insurance. I got insurance on my car 3 days later, but forgot to send them the declaration page. On the day the note was due, I called the finance company to tell them I had the insurance and could that be removed so I could pay the note. They said I would had to call 3 days prior so they could verify the insurance and I would be responsible for the payment of the car note and the insurance. Since I really wasn't expecting them to say no, I only had money for the note, not the insurance. There is a 3 day grace period, so I asked if they could start the verification process now, and I would pay the note on the 3rd day of the grace period. They basically said no. I take total responsibility for my non-adulting moment, but I am human and things happen. I am also a teacher, at middle school, in a teacher shortage, and run around like a chicken with my head cut off for most of the day. The following day, I called them to pay the note but late fee were tagged on and their were high, along with the insurance was more than I had. They told me they could not take the partial payment, could not not removed the insurance, could not removed the late fee, could not do anything, and I would have until the next day to pay or they would take it. On the third day (morning, not evening), I went outside and my car had been repossessed. I called just to make sure that is what happened, but the police said they had no record of my car being repossessed or towed and car lot are required by law to report it. So the police, and myself were at that point working under the assumption that my car had been stolen. Around 11 pm I got a call back that it was repossessed and they were going to bring it back because it wasn't reported but the lot was locked so they were going to bring it back the next business day (which would have been Monday). When I called back on Monday, I spoke with someone named Racquel. She was extremally rude. While trying to get everything resolved she hung up in my face at least 5 time. I was now responsible for the note, the insurance, the late fee, and the repossession fee which totaled almost a grand! They would not take payment over the phone. I had to come in person and bring cash. I had my mom meet me up there because again, I did not have the money for all of that, and mommy to the rescue (shout out to you). She was extremally rude to my mother, and me. We were up there for almost an hour to pay a car note. When I finally paid, she claimed she could not give me my car. Because they had tried to active multiple keys to my car, Onstar has locked my car and deactivated all keys (I didn't know this at the time). She said the had someone coming up to fix it. After 45 minutes she said no one was coming and I could come pick the car up tomorrow. She offered me my payment back. She said it was out of the goodness of her heart because her sister is a teacher. When I took her up on the offer she said if I took my money back, she would cancel the contract on my car. Her response then was that was she gets for trying to be kind. I sent the copy of the declaration page so that I wouldn't have this problem anymore. Fast-forwarding to the next month on my due date, they were claiming the did not have my declaration page. I told them when I sent it so they went in, they checked the email, and has the insurance payment removed within 7 minutes. I didn't want to have a debacle with them so I left it be but was remembering the previous month's ordeal and how easily it would have been resolved. This month (today), I paid the note with ease and everything was civil, which is why I stated, everything is good as long as there is no misunderstandings, mistakes, or miscommunications. There is no grace extended, the is no compromises made, or effort to try to understand the customer. Money talks, BS walks I guess. I saw on the google reviews how someone in the office puts all of your business on front street when you try to leave a review which was made me hesitant to even write this but its needed. To think of how excited I was to work with them and how helpful they were in the beginning is disheartening. However, it is a lesson learned.

No!! If you've purchased a car here, I'm sorry you have done so.. but DO NOT take your car back…read morehere to get serviced or repairs they will lie and try to charge you thousands so they can "fix it." They told me I needed a new engine( $1800, was their quote to fix it) WHY? If I can purchase my own parts and they do the labor. Had they done it intentionally while I had brought my car in to get the brakes done. I had so much doubt as the car I've only had two weeks left me stranded!!! Now at 6 months, I need a new engine?! I took it somewhere else for second opinion and all I needed was an engine coil pack and spark plug! That's not all!! When they first called me back to come get my car they never bothered to tell me that I needed an engine. I got in my car, started it and realized they did nothing and the car was acting the same. I went back inside to let her know and she asked if I had driven it off the lot yet.. told her no I haven't. Then she finally went to read the "Notes." She should have known prior to me picking up the car that would be her job right?! She just handed me the keys and didn't say a word. SMH. As well as the whole staff being LATE the morning I came to my said appt to bring the car for them to tell me system was down. Uhh no she had just barely started it up, she was too busy asking ppl to moving out of parking spaces. And Jeremy, I really don't care about your response. Your guys are Frauds and Theives and Your "service Team" sucks! And I am really being nice here.