All I can say is always go into the store off Sunset…read more Astound makes me a bit crazy & it's expensive. I absolutely have learned over the past 2 years, don't bother calling, walk in. Talk to the people in the store.... They will help you & today, Braxton Pare made magic happen!? Thank you!! Astound : do something vote training your phone center people. They are frustrating, never pay attention & never follow instructions.

Been with them for a while and I keep getting disconnected at least twice a day, it's annoying.read more

Switching to Xfinity Comcast after being Verizon customers for decades definitely came with some…read morehesitation, but the experience today was smooth and reassuring from start to finish. Daniel and Kaden made a big difference. They were easy to talk to, efficient, knowledgeable, and genuinely helpful, throughout the process of sorting things out with my phone. It never felt overwhelming or confusing, which I really appreciated. Grateful for their support and would absolutely recommend!

Very disappointing first experience at this location, especially because of my interaction with…read moreJoshua. I am not from Roseville. I only stopped at this location because the Apple Store, which is across from the Galleria, recommended that I go to Xfinity for help transferring my eSIMs. My previous transfer had been handled completely over the phone, so I expected this to be a quick and simple process. When Joshua first approached me, he was actually friendly. He asked where I purchased my new iPhones and whether I had purchased them through Xfinity. I explained that I had purchased them directly from Apple and that I have never purchased my phones through Xfinity. He then offered me two watches for free. I politely declined because I did not need anything else and only needed help transferring the eSIMs. I told him, "I'm sorry if I'm being short. My energy is really low right now, and I'm just trying to get the eSIM transfer done and leave." I was trying to apologize and explain that I was tired, not being disrespectful. That was when his attitude completely changed. He became argumentative and started questioning me repeatedly, but he wasn't actually answering the questions I was asking. I had already waited approximately 40 minutes to get assistance. He had me complete identity-verification questions on an iPad and gave me the same question twice. My mom was with me and only speaks Spanish, so I told her in Spanish, "Me está diciendo que son diferentes preguntas y son las mismas pendejas preguntas." I was telling my mom that he was giving me the same questions--not calling Joshua a "pendejo." He became very upset and accused me of cursing at him and calling him a name, which I never did. There was also an issue where, after he scanned my driver's license and I gave him permission to access my account and make the necessary changes, I received an email regarding a purchase. I had not purchased anything, so I asked him why I was receiving the email. Instead of explaining, he asked if I had signed anything. I said no and explained that I had only authorized him to access my account and make service changes. His response, "If you haven't signed anything, there's no purchase," felt sarcastic and dismissive instead of helpful. I was asking a completely reasonable question because I had received a purchase email. He also had my phone at the time, so I couldn't even open the email myself to see what it said. The situation continued to get worse. Joshua went back and forth to his manager, Daniel, several times during the interaction. I eventually asked for a manager because I felt the situation was becoming unnecessarily uncomfortable. Daniel was busy with other customers and did not have much time to speak with me. I understand the store was busy, but I had already waited approximately 40 minutes before receiving help. What was especially frustrating is that after all of this, my phones were still not properly activated. Joshua started working on one phone, then moved on to my mom's phones, and ultimately neither phone was actually active. The changes appeared to be in the system, but the service was not working as it should have been. So after all the waiting and frustration, the issue wasn't even fully resolved. Thankfully, Kelsey stepped in and was extremely helpful. He knew how to access the virtual support system and connected me with Asmaa. Asmaa was wonderful--patient, kind, professional, and very efficient. She answered our questions, made the process much easier, and repeatedly told me to take my time. I truly appreciate both Kelsey and Asmaa for helping turn the experience around. This was my first time visiting this location, and unfortunately, it was a terrible experience. I understand that stores get busy, but being busy should not mean making a customer feel uncomfortable or accusing them of saying things they did not say. I went there expecting a simple eSIM transfer based on the recommendation from the Apple Store, and instead spent a significant amount of time dealing with an unnecessarily difficult interaction. Kelsey and Asmaa deserve recognition for their professionalism and kindness. Unfortunately, my experience with Joshua made what should have been a simple process extremely stressful and disappointing.

Terrible phone service for speaking with them to cancel my service. I had a home person who…read morerepresented dIRECTV and AT&T who told me they would pay off my Verizon account and give me a $200 gift card to use any way I wanted. I ended up having to pay Verizon almost $800 and I never got the gift card. I'm now wanting to cancel everything. I've had the services for 13 months and I'm moving out of state I'm sick of both companies.

I do not recommend Direct TV. I was a customer for many years and had to cancel due to moving to a…read moreretirement home where internet and tv is provided. The manager I spoke to did not care about my circumstances and I have to pay the full $320 cancelation fee. Direct TV just doesn't care!

We've used Elijah and his team twice now for our business and couldn't be happier. The first job…read morewas a bigger one -- 5 Lorex cameras wired 50+ feet through a drop ceiling, 3 speaker installs, a TV mount, and an iPad mounted into the wall. Everything was done neatly and exactly how we wanted it. A year later when we needed another camera added, he was the first person that came in mind to do the second job. He is easy to work with -- professional, communicates well, knows what he's doing, and gets it done right. Would recommend him to anyone needing electrical, wiring, or mounting work.

We needed an update with our ethernet installation. Elijah did a wonderful job in setting up more…read morespace so that we can have better airflow, as well as helping us update our switch. We would definitely love to do business with him again and we strongly recommend his service. Thanks again, Elijah!

JR Communications does an amazing job in bringing Internet to remote areas. They're working from…read morecell phone tower signals which gives me some confidence as cell phones are a priority so the signal is as consistent as the carriers can make it. They're my 4th carrier in 5 years, been with them 2+ years now and they're easily the best. They also understand that the terrain is difficult and we will have problems with weather, etc. and Jeremy and Matt have always been super-responsive and do everything they can to get me back up. When it's all smooth, about 92% of the time, the signal is strong and fast. Given the amount of time I'm online, JRC is much-needed.

This company has always offers superb personal service for all the services I have needed from them…read more. From wireless, to internet, to home security . Jeremy & Matt have ALWAYS been just a phone call or text away with any issues or questions about issues that may come up.

~Throwback Thursday Review back to the 2012 - 2013 era ~…read more When I lived in the Citrus Heights area, they rolled out IPTV along the Auburn Blvd Corridor around 2012 - 2013 , it was one of the best experiences ever. I had no drop outs or lapse in TV services whatsoever. The only thing that drove me batty at the time was when the set top boxes would shut off after a certain amount of hours of inactivity. But they had channels on their service that other provides did not. FYI- At the time, they were Surewest before the name Consolidated and before it was Roseville Telephone company. Comcast previously was the only TV provider at the time that offered high speed internet except in the case of Surewest which had DSL at the time. It was great to switch then in the area. Enjoyed the service for many months before I moved. Wonder if the staff from the old Surewest are still with the company in Roseville? I cannot speak for today but There was a good thing happening back in the day and hopefully it continues.

Horrible!!!!!! In the last 2 weeks we lost internet twice…read morewith these folks. Wednesday was the last straw when they said our Internet would not be back up until August 5. That's over a week! Well surprise surprise, we switched over to Xfinity effective August 3 and I can't wait. This is unacceptable! Save your money. Get Xfinity or something that's more reliable.

Great customer service Very knowledgeable…read more Completes work in a timely manner I would highly recommend

The team from Sacramento Valley Satellite did a great job. I needed satellite television for my…read moreoffice and home since Surewest could only provide phone and internet. After talking with Danny, the owner, about what services I needed and what my budget was he recommended me a package that would fit my needs and costs. He is really friendly, knowledgeable and didn't try and upsell me. His team was quick, professional and had everything set up exactly how I wanted it. Pros: Local, knowledgeable, professional, friendly and great prices. Cons: None Overall: If you are looking to get Dish Network or DirecTV for your work or home, I definitely recommend you calling Danny at Sacramento Valley Satellite before anyone else.

Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!

Around 7PM I managed to transfer all the data to my new phone and I rushed to get to the closest…read moreATT store to turn in my old phone (trade in). Upon arriving, there were still (2) customers being assisted. I was still greeted right away and guided to fill out the info to check in. The gentlemen verified I was just doing a trade in and asked if I did a small check list of things (factory reset, removing the sim card, etc). When recognizing I did everything needed to proceed, he let me know someone will be able to help you soon and it will not take too long to get everything processed. I appreciated that. After roughly 10 minutes, Jasmine assisted me. She was very friendly despite closing time approaching and was able to process my trade in phone quickly and everything was seamless. Thanks ATT team for being ready, attentive and helpful despite it being so close to closing time!

My mom made mistake of not setting up Pin and got locked out so we went into Store and Jasmine was…read moreso calm and helpful. She was amazing and highly recommend