All I can say is always go into the store off Sunset…read more Astound makes me a bit crazy & it's expensive. I absolutely have learned over the past 2 years, don't bother calling, walk in. Talk to the people in the store.... They will help you & today, Braxton Pare made magic happen!? Thank you!! Astound : do something vote training your phone center people. They are frustrating, never pay attention & never follow instructions.

Been with them for a while and I keep getting disconnected at least twice a day, it's annoying.read more

~Throwback Thursday Review back to the 2012 - 2013 era ~…read more When I lived in the Citrus Heights area, they rolled out IPTV along the Auburn Blvd Corridor around 2012 - 2013 , it was one of the best experiences ever. I had no drop outs or lapse in TV services whatsoever. The only thing that drove me batty at the time was when the set top boxes would shut off after a certain amount of hours of inactivity. But they had channels on their service that other provides did not. FYI- At the time, they were Surewest before the name Consolidated and before it was Roseville Telephone company. Comcast previously was the only TV provider at the time that offered high speed internet except in the case of Surewest which had DSL at the time. It was great to switch then in the area. Enjoyed the service for many months before I moved. Wonder if the staff from the old Surewest are still with the company in Roseville? I cannot speak for today but There was a good thing happening back in the day and hopefully it continues.

Horrible!!!!!! In the last 2 weeks we lost internet twice…read morewith these folks. Wednesday was the last straw when they said our Internet would not be back up until August 5. That's over a week! Well surprise surprise, we switched over to Xfinity effective August 3 and I can't wait. This is unacceptable! Save your money. Get Xfinity or something that's more reliable.

Great customer service Very knowledgeable…read more Completes work in a timely manner I would highly recommend

The team from Sacramento Valley Satellite did a great job. I needed satellite television for my…read moreoffice and home since Surewest could only provide phone and internet. After talking with Danny, the owner, about what services I needed and what my budget was he recommended me a package that would fit my needs and costs. He is really friendly, knowledgeable and didn't try and upsell me. His team was quick, professional and had everything set up exactly how I wanted it. Pros: Local, knowledgeable, professional, friendly and great prices. Cons: None Overall: If you are looking to get Dish Network or DirecTV for your work or home, I definitely recommend you calling Danny at Sacramento Valley Satellite before anyone else.

Switching to Xfinity Comcast after being Verizon customers for decades definitely came with some…read morehesitation, but the experience today was smooth and reassuring from start to finish. Daniel and Kaden made a big difference. They were easy to talk to, efficient, knowledgeable, and genuinely helpful, throughout the process of sorting things out with my phone. It never felt overwhelming or confusing, which I really appreciated. Grateful for their support and would absolutely recommend!

Very disappointing first experience at this location, especially because of my interaction with…read moreJoshua. I am not from Roseville. I only stopped at this location because the Apple Store, which is across from the Galleria, recommended that I go to Xfinity for help transferring my eSIMs. My previous transfer had been handled completely over the phone, so I expected this to be a quick and simple process. When Joshua first approached me, he was actually friendly. He asked where I purchased my new iPhones and whether I had purchased them through Xfinity. I explained that I had purchased them directly from Apple and that I have never purchased my phones through Xfinity. He then offered me two watches for free. I politely declined because I did not need anything else and only needed help transferring the eSIMs. I told him, "I'm sorry if I'm being short. My energy is really low right now, and I'm just trying to get the eSIM transfer done and leave." I was trying to apologize and explain that I was tired, not being disrespectful. That was when his attitude completely changed. He became argumentative and started questioning me repeatedly, but he wasn't actually answering the questions I was asking. I had already waited approximately 40 minutes to get assistance. He had me complete identity-verification questions on an iPad and gave me the same question twice. My mom was with me and only speaks Spanish, so I told her in Spanish, "Me está diciendo que son diferentes preguntas y son las mismas pendejas preguntas." I was telling my mom that he was giving me the same questions--not calling Joshua a "pendejo." He became very upset and accused me of cursing at him and calling him a name, which I never did. There was also an issue where, after he scanned my driver's license and I gave him permission to access my account and make the necessary changes, I received an email regarding a purchase. I had not purchased anything, so I asked him why I was receiving the email. Instead of explaining, he asked if I had signed anything. I said no and explained that I had only authorized him to access my account and make service changes. His response, "If you haven't signed anything, there's no purchase," felt sarcastic and dismissive instead of helpful. I was asking a completely reasonable question because I had received a purchase email. He also had my phone at the time, so I couldn't even open the email myself to see what it said. The situation continued to get worse. Joshua went back and forth to his manager, Daniel, several times during the interaction. I eventually asked for a manager because I felt the situation was becoming unnecessarily uncomfortable. Daniel was busy with other customers and did not have much time to speak with me. I understand the store was busy, but I had already waited approximately 40 minutes before receiving help. What was especially frustrating is that after all of this, my phones were still not properly activated. Joshua started working on one phone, then moved on to my mom's phones, and ultimately neither phone was actually active. The changes appeared to be in the system, but the service was not working as it should have been. So after all the waiting and frustration, the issue wasn't even fully resolved. Thankfully, Kelsey stepped in and was extremely helpful. He knew how to access the virtual support system and connected me with Asmaa. Asmaa was wonderful--patient, kind, professional, and very efficient. She answered our questions, made the process much easier, and repeatedly told me to take my time. I truly appreciate both Kelsey and Asmaa for helping turn the experience around. This was my first time visiting this location, and unfortunately, it was a terrible experience. I understand that stores get busy, but being busy should not mean making a customer feel uncomfortable or accusing them of saying things they did not say. I went there expecting a simple eSIM transfer based on the recommendation from the Apple Store, and instead spent a significant amount of time dealing with an unnecessarily difficult interaction. Kelsey and Asmaa deserve recognition for their professionalism and kindness. Unfortunately, my experience with Joshua made what should have been a simple process extremely stressful and disappointing.

We've used Elijah and his team twice now for our business and couldn't be happier. The first job…read morewas a bigger one -- 5 Lorex cameras wired 50+ feet through a drop ceiling, 3 speaker installs, a TV mount, and an iPad mounted into the wall. Everything was done neatly and exactly how we wanted it. A year later when we needed another camera added, he was the first person that came in mind to do the second job. He is easy to work with -- professional, communicates well, knows what he's doing, and gets it done right. Would recommend him to anyone needing electrical, wiring, or mounting work.

We needed an update with our ethernet installation. Elijah did a wonderful job in setting up more…read morespace so that we can have better airflow, as well as helping us update our switch. We would definitely love to do business with him again and we strongly recommend his service. Thanks again, Elijah!

When I found this place, I was buying different components in various places and got sporadic…read morequality. To my surprise, I found that in our own Roseville we have a company that sells hardware for free satellite reception! I met the sales people and have bought from them several times. I guess, not too many people know that many religious channels are free on satellite. These guys sell all parts in one package and local. I recommend.

From the owner: Glorystar Christian Satellite is a free digital satellite service covering all of North America…read moreincluding the US, Canada, Mexico, Central America and the Caribbean. We have over 70 channels of Christian and family friendly TV and radio channels. There is never a monthly fee or subscription. We are a ministry support partner for and referred by the majority of Christian broadcasters in North America. Why pay a monthly fee for wholesome and family-friendly TV and Radio channels when you can get them for FREE on Glorystar!

JR Communications does an amazing job in bringing Internet to remote areas. They're working from…read morecell phone tower signals which gives me some confidence as cell phones are a priority so the signal is as consistent as the carriers can make it. They're my 4th carrier in 5 years, been with them 2+ years now and they're easily the best. They also understand that the terrain is difficult and we will have problems with weather, etc. and Jeremy and Matt have always been super-responsive and do everything they can to get me back up. When it's all smooth, about 92% of the time, the signal is strong and fast. Given the amount of time I'm online, JRC is much-needed.

This company has always offers superb personal service for all the services I have needed from them…read more. From wireless, to internet, to home security . Jeremy & Matt have ALWAYS been just a phone call or text away with any issues or questions about issues that may come up.

Today I called DirecTV to make a payment using their IVR. Usually that self service isnt as user…read morefriendly as it should be. Nonetheless, I continued on to process my payment but some type of error occurred & I was routed to a representative. As I waited, I was hoping to not get someone from outside of the U.S. because despite their attempt to assist customers, the language barrier can make it challenging as I have experienced it in the past with other DirecTV technical issues. The IVR routed me to a pleasant representive named Dymond who stated she is part of the Elite Care Team - Chicago, IL. I was relieved to hear of this upon her introduction. I immediately thanked her for taking my call & for being within the states. I explained that in the past I had encountered some challenging calls with reps from other countries. She was quite a delight to speak to & she took extra steps to look into the issue at hand. Dymond expressed her sincerest apologies for the inconvenience & helped me resolve the error. She informed me she notated my account for the error in case I had to call back. Thank you Dymond for a great experience providing me with stellar customer service! I would hope to speak with you again in the future should I need further assistance.

If I could give 0 stars I would. Had directv satellite for decades but it got soo expensive. I…read moretried the streaming app and lord knows I don't need anymore gray hairs while I am waiting for it to load or do anything. I called in june to cancel. I am guessing I just put it on hold. News to me. Suddenly I get a charge late yesterday. Call today and tell the sweet sweet ai ( sucks) I want to talk to a live person. They send me to a Chris who can't help me because it isn't satellite. He transfers me to Abdul who says he understands my frustration and he needs to talk to the back office for the refund. Mind you hasn't been 24 hours since charge. Then comes back saying well they can cancel but they can only give me back 50% of my refund. (The f***) I said that doesn't work for me and hung up. Took some woosa deep breaths and called back asking for retention. Come to find out hans was able to do it and refund me completely in like 10 mins. Fun fact the other guy Abdul keeps calling me back. THIS IS THE BIGGEST SCAM/FRAUD ever. Also side note you tube tv is cheaper and the app is much better Dear Dani w business owner. Just putting a note to contact via social media is the wrong way to go. Shows you care not one bit about the customers. If you really wanted to help you would reach out and message people. Your auto response just pisses me off more

Around 7PM I managed to transfer all the data to my new phone and I rushed to get to the closest…read moreATT store to turn in my old phone (trade in). Upon arriving, there were still (2) customers being assisted. I was still greeted right away and guided to fill out the info to check in. The gentlemen verified I was just doing a trade in and asked if I did a small check list of things (factory reset, removing the sim card, etc). When recognizing I did everything needed to proceed, he let me know someone will be able to help you soon and it will not take too long to get everything processed. I appreciated that. After roughly 10 minutes, Jasmine assisted me. She was very friendly despite closing time approaching and was able to process my trade in phone quickly and everything was seamless. Thanks ATT team for being ready, attentive and helpful despite it being so close to closing time!

I have a Samsung and no one can help me. Your hiring practice should include a little more variety…read morethan just iPhone. I've been to many stores and no help. I finally found one person out of all your stores I've called. thank goodness. I've wait over 1 1/2 for the person even with a appt. It isn't just once but many times. Angel is great but you need more like him that can help with other phones like google and others. AT&T doesn't just sell one phone or watches. step up to the 21 century