Strap in folks. I have been going to this nail salon for months. Every nail tech was good except for one guy. A few months ago, he did my nails and I was sore for days from him twisting my hands and digging his own nails into my fingers to the point where I began to request to not have a man do my nails after that, as I didn't know his name. Today, I wasn't able to make an appointment ahead of time. I went to the salon, and was assigned a nail tech for my toenail polish change and Ethan for my dip manicure. I didn't recognize him. Today was worse by leaps and bounds.
30 seconds in: he was using the drill to take my previous dip powder off instead of soaking them even for a second. It began to burn so bad that I snatched my hand away and let out a yelp despite the obvious embarrassment in a public place. I asked him to be more gentle and just soak my nails instead. He rolled his eyes and brought me a bowl.
Once my nails soaked off, he went back in with the drill. The first hand was fine, but on my left hand he put it at a weird angle and went too deep into my nail bed causing me to yelp in pain again, and I asked him again to PLEASE be more gentle. I should have gotten up and left at this point, but you shouldn't have to prepare to have a fight or flight experience during your "relaxing" nail appointment. I froze.
Then he began twisting my fingers. I immediately knew that this was the man from before. We were already onto the dip powder so I didn't want to get up and leave as I had already spent almost an hour there during a busy day. I winced in pain as he pinched my finger with HIS OWN NAILS. (This can't be sanitary)
Then the drill comes out again. I'm sweating and near tears. He got half way through and then cut my cuticle on my left ring finger. These were my engagement nails. The whole reason I was there was to have my nails ready for proposal pictures and he cut my ring finger... I said once again that he hurt me and that I was upset. I told him that I wasn't happy with this service and that I didn't want to pay for this. He gaslight me and told me it was fine and I could wash it off. Spoiler alert: I have a scabbed finger.
I went to pay, sweating, near tears and with all of my fingers in pain. The woman told me the price and I just sighed and walked out. I thought "at least my nails look nice even if it hurt". WRONG. Once I got in the sunlight I was able to see that my nails were horrible. They had "marbling" and were misshaped.
I went back in and asked for my money back. I was crying at this point and they refused to give me my money back to have them fixed elsewhere. She offered to fix them. I declined and asked for my money back multiple times. I finally realized that it would never happen and that I had to have them fixed there if I wanted them to be nice for my photos. I let her fix the two nails with marbling. They gave me a gift card. I didn't look at it until I got home. It was $20 for a $60 service... I told her that I didn't want a gift card because I wouldn't be back.
When my boyfriend came home, my nails were throbbing. He saw the cut finger, and the redness on both of my hands. I told him what happened. As I was too upset to discuss with them any further, he went to this location to discuss what happened, and ended up asking for a refund. They still said no. He tried to empathize as we are both in the customer service industry, but they wouldn't even give a partial refund. He offered numerous times to give the gift card back during their conversation. Then when he said he was going to dispute the charge and went to leave she grabbed his arm and took the gift card from him. His valid response was "don't touch me". We have already contacted the bank and will be getting the full amount back. We did everything we could to give them the opportunity to make this right. I am left with nails that are throbbing so bad I can't sleep. That's why I'm here awake... writing this review...
I can't wait for them to try to gaslight me AGAIN in their response to this, as I have read all of their other responses to low reviews where they try to get out of their responsibility. The BARE MINIMUM is to provide a safe and clean environment.
What a disappointment. read more