Great staff, fast service! Their descriptions of "teaspoon, sprinkle, etc" is confusing but you…read morejust tell them what you want and don't have to worry about it.

This location is always great, the service is quick and the girls are all so kind! The products…read morethey've recommended really seem to do what they say as well.

Erica is the best, hands down. Her room is always so soothing, with nice oils being diffused, good…read moremusic playing, good lighting. Its honestly the most relaxing experience. The waxing doesn't hurt at all. I am super pale and my skin is barely pink after. And she really took my brows to the next level. I will never let anyone else touch or tint my brows other than her.

Erica is a gem. She listens to what you want and need. She remembers you quickly and is personable…read moreand kind and comfortable to be around. I've been seeing her for almost two years and even after I moved out of town I don't want anyone else to touch my brows! I get them done by her every time I'm back to visit. The way she shapes them is so simple that they grow back in a good shape, meaning i can go longer between waxes. Find you someone who cares about the quality of her work instead of how frequently you come in. Do yourself a favor and go see Erica.

Stopped by this place while visiting Dallas and I would gladly come back here when I come back!…read moreFirst thing I noticed when I walked in was how clean and welcoming the place was. Moriah was wonderful and I definitely recommend you see her for your waxing needs!! Thank you for Moriah!

I had a great experience today with jasmine. It was my first wax since moving to a Dallas and I was…read morea little apprehensive about the location I was going to choose but I ended up going with this one because of the reviews and how close it was to my place. Jasmine made me feel very comfortable the entire time, made conversation the whole time and explained what she was doing next. It was one of the most painless waxing I've had. She also used some of the sugaring technique for some stubborn hairs. I was impressed with how efficient she was and I'll be returning for my next wax! Thank you Jasmine

Very professional and friendly staff. Lots of cosmetic services. Good waxing. Chrstie and…read moreCeleste are very good. Easy to book online or over the phone. Good value

Just don't come here . If you do , don't buy a membership. You need to continue to pay for 30 days…read more(which ends up being two monthly treatments if you cancel after the day you were charged) and then they do not tell you that you need to use your credit within a certain time frame before they take it all. Lost several hundred dollars in credit that I was planning to use for products around the holidays . Go anywhere else . Why would you take away credit , absolutely ridiculous. Tell people when they cancel a membership , don't just say "it was in the contract" you signed several years ago ...

Still the best and only place I will go for facials and lash lifts. I also will get a teeth…read morewhitening once in awhile. It's very clean and the new decorations and paint provide an even cozier atmosphere. Carlee puts so much thought into the space and the products used. She remembers my skin type and sensitivities and thoughtfully chooses products leaving my skin so nice. I get lots of compliments, especially on my lashes after getting them done here. I'm a forever customer!

Do not buy the Groupon. The new owner does bore honor this offer yet has not taken it off of…read moreGroupon. My husband bought this Groupon for me to use. I went there to make an appointment and the lady just apologized and says she is the new owner and she is booked. She didn't even try to schedule me but told me to get a refund from Groupon.

Samantha is my regular waxer. She gets every little hair out. I also get my eyebrows tinted there…read more They do a fabulous job right now. They have great specials going on on packages and products and guys. Don't forget if you wanna look good on the beach and you wanna get that hair off your back in your arms to show those muscles off this is the way to do it.

Do not come here unless you want to leave botched. Came in for a simple wax and tint and left…read morecrying trying to get the tint out of my eyebrows. Service was great and she did try to fix the issue and admitted her fault. Could be the tint they use. Claimed the tint wasn't sticking and that's why it was super spotty. Also on my wax you can see exactly where she applied the wax. Eyebrows also burn???? I'm thinking the wax may have been too hot or old if that's a thing? Walked in with my eyebrows on fleek, only needed a tint and clean up. Left looking botched and now looking for a place I can get my eyebrows micro bladed so I can feel confident again since they are now thinner and misshaped

This review is about the Brazilian wax services. LOL! Not sure how you write a review about how…read moresmooth your kitty cat will be afterward but here we go. Before I decided to write this review I wanted to make sure it wasn't a fluke. So I waited a few more visits in before I wrote it. Look, I didn't want to be responsible for an unfriendly kitty visit. Nope! You will not blame for that. The place is very clean and somewhat sterile when you walk in. The receptionists are friendly for the most part. There is one with RBF and she always looks like that. So just ignore her. The person I see is Alex. Let me tell you. Alex is so quick with the rip. You see what I just did there. LOL! Anyway, Alex is always super gentle. I mean she is as gentle as it gets. Hell, she's ripping hair off your pretty kitty. I would venture to say Alex is right up there with my OB/GYN. Alex makes you fill comfortable and at ease with process. If you're new she talks you through the process. If you're an OG like me. Hell, we're catching up on life. All while warm wax is being placed upon my nether regions. So you may ask will it hurt? Hell yeah. Will tears come to my eyes? Beauty is pain. Deal with it. Will my kitty thank me? Absolutely. Will my kitty turn on me? Yeah, she's a kind of a bitch. So I recommend you exfoliate to keep her happy. Is the review for real? Yep!

Horrible location, horrible customer service, don't provide an address for you to follow upon your…read moreappointment, Maps takes you to the wrong location, so you have to type in a establishment next to them to locate them. Showed up exactly at 10:09 within my mark, and it turns 10:10 as she waits to say anything, I wasn't greeted as I walked in nothing. Had she greeted me within my mark? So it has turned 10:10 by the time she decides to say anything. And says she cancelled my appointment. Girl at the front with glasses not helpful, or warm and engaging. Good customer service in a customer service position is appreciated. Glad I didn't get waxed here, this location is a downgraded version of the franchise.

I never leave bad reviews until now…read more As someone who works in customer service, I understand that things can happen, and I'm usually extremely patient and understanding. That's why it really says a lot that I'm even writing this. I simply feel like people should know what to expect at Hello Sugar in Lakewood. My first visit was back in April 2025. The wax tech was kind, but the service wasn't done thoroughly I didn't realize until I got home and saw several missed spots around my bikini area. During that appointment, the waxer encouraged me to become a member, and I don't recall ever agreeing to sign up. Still, the next month, $55 was withdrawn from my account. I called to ask why, and was told I'd signed up for a membership. When I asked for a refund, they refused but said I could use the $55 as a credit for a future service. Fast forward to today: I called to see if I could still use that credit and was told yes. The receptionist offered two slots 4:30 or 4:40pm. I said I was 10 minutes away, and she told me to come in at 4:40. I arrived early at 4:30, and the waxer had her door open. I said hi multiple times she blatantly ignored me. I gave her the benefit of the doubt, assuming she was finishing with a client. But after a while, she came out, took the trash out, then closed the door in my face. I approached and said, "Hi, I have an appointment," and she replied, "I don't have anyone else. Not my problem." & just had a nasty attitude. I was shocked. Their website says they close at 5pm she shut the door at 4:40. I called the number where I booked my appointment again, and at first they said my appointment wasn't booked, then changed the story and said it was "just a walk-in." The entire thing felt like an excuse to leave early. No accountability, no apology just a cold, dismissive attitude. I was just really disappointed because my job involves with a lot of traveling so im barely home & so finally the day that I was able to get a wax they turned me down very rudely. The receptionist tried to help me out by apologizing and reschedule me but I tried to explain that I don't even know when will I be back in Dallas due to my job. I will never return to Hello Sugar Lakewood. I just wanted to use the $55 they charged me without my clear consent. They were disorganized, rude, and completely unprofessional from start to finish. I hope they can improve their customer service and better train their staff. But I won't be going back to find out. *Screenshot for proof* Update : they just canceled my membership after I left this review I you can see my email.

Mia was amazing! Not only was she patient and made me feel super comfortable but she is also great…read moreat what she does! Made sure she got every last hair! Love my results!