Some of the worst service I've ever had just at a coffee place. A few days ago I ordered a "small cappuccino" which I figured I could keep it simple for the day, and just have a plain, simple cappuccino. After ordering he asked if I wanted more or less foam, and I didn't really know what to say so I said "I'm not really sure, less I guess?" thinking that it just meant that there was a scale to go by with larger amounts of foam that would have been just a preference thing. Then he asked me if I wanted syrup, and I said "no" thinking "why would I even have to specify all of this when all I said was 'small cappuccino'? I'm trying to keep this simple and just get something before work. If I wanted this stuff I would just say otherwise that is what I want. It's like they're trying to extract information from me", but that isn't what bothered me.
I used to be a barista, so there was no excuse for them to pretend like I didn't know what that even was. Instead, the employee at the counter told the barista behind the counter to make it a latte, and I didn't even know what to do because they had already made it, and I know how difficult refunds are at coffee places, so I didn't really fight it too much anyway. The barista handed me the drink and said "one small latte" and I looked at him and sadly had to say "but I said small cappuccino" and the employee just said "er, cappuccino" as a way to "correct himself" and the other guy at the counter just condescendingly felt the need to tell me the difference between a latte and a cappuccino.
Like I had already said, I used to BE a barista, I already know the difference. I was really embarrassed and annoyed, but I had to just walk away with my latte because I really had no time to dispute and I really needed coffee for work, and that was the only place to get coffee at the mall, so I couldn't really go anywhere else. I wanted to scream. I was already having a bad morning and was not feeling too great on going to work, and they had to get on my nerves further by complicating a coffee beverage.
On a less negative note, their coffee tastes okay, nothing to call home about, but I've had it only two other times. The quality of the drink I would rate a 6 out of 10. It isn't the absolute best, but it was at least better than more mainstream brands.
I'm obviously not going to go there again, but it was a decent cup, and the barista was quick to do his job, and was generally polite. I would still recommend other people go there if it wasn't for the less than pleasant service I had received. Luckily, I transferred out of that mall to a nicer location, and don't have to go there again, especially not any time soon. read more
