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Sterling Studio Kitchen & Bath Showroom

Sterling Studio Kitchen & Bath Showroom

4.6(5 reviews)
7.1 mi

Greg Cutler and his amazing team delivered a fabulous renovation for us in a timely fashion. We are…read moreso pleased! Their dedication to seeing projects from the stages of planning to implementation to completion are amazing. In addition, they are always there to listen to your suggestions and to help bring your dream renovation project to completion. We highly recommend Sterling Studios for your next home project renovation!

We had a so-so experience working with Sterling on a new solid surface double vanity top for our…read morebathroom. The showroom offered an array of setups and samples to choose from, and we had a shorter turnaround on the completion and delivery of our top than anticipated. Things started heading south once we opened up the top and prepped it for install. Despite allowing the top to lay flat for a week to settle, it showed a significant bow on the underside of the middle of the top, a very noticeable warp that could be seen in the backsplash and along the front edge of the counter. We had it installed to see if allowing it to settle further would help, but nothing changed. We then spent several weeks going back and forth with Sterling (and their parent company Americraft) who insisted that the issue must be with the cabinet (which was level) or the wall (which was square). They agreed to make it right with a new top, but initially refused to help cover the install fee which originally cost us $800. Once we agreed they wouldn't have considered replacement without knowing we tried to install it in the first place, they said they would send someone out to install as well. Sterling outsources the manufacture of their tops to Carstin Kitchen & Bath in Arthur, IL and they clearly have an issue with their molds. Even the Americraft installers were taken aback by the noticeable bow in our original top and noticed a minor bowing in the second replacement top. In the end, we got a top that sits level and looks nice in our bathroom, but it was an unnecessarily exhaustive process to get there. I wouldn't recommend working with Sterling unless they commit to working with a different manufacturer.

Chef Depot

Chef Depot

2.2(30 reviews)
0.8 mi

Oh Chef Depot.... I just want you to know that if it weren't for paying my rent, I would spend my…read moreentire paycheck with you. I wandered onto Chef Depot's website after trying to find a few knives to add to my collection on Williams Sonoma...followed by Sur La Table...followed by Cutlery and More...followed by Amazon....annnnd with a brief stop at Macys and a couple of other places mixed in. Not only was I able to find the knife I was scouring the internet for at a cheaper price, shipping was free AND I figured since I saved money, I could toss in an extra gift for myself. Then, upon wandering around the website a little more, I decided my current knife roll was looking dingy and I needed a new one - that, too, was cheaper than the other sites. The website may not be the easiest to navigate, but when I called the warehouse/store/vendor/whatever to ask a question, I was greeted by an INCREDIBLY friendly person who answered all of my questions and we had a nice little chat. Not only that, I ordered my stuff on Monday, and it just arrived no less than an hour ago. The bandaids they threw in the box was a cute touch, too ;) I love these guys and plan on going back for future orders.

Beware of this most unprofessional, dreadful service company. I decided to cancel my order,…read morereceived a phone call from the company about why I was cancelling, told them I had just read some very poor reviews, and this is the email I received from them. " Your order has been cancelled. You are wasting our time. DO NOT ENTER OUR WEBSITE AGAIN. Chef Depot .com " The aggressive email was unprofessional on its own, but at the time of the phone call and their follow-up email, there was no attempt by them to apologize about the poor reviews online, nor to try and keep my business as a 1st time concerned customer, nor any other gesture to protect their reputation and alleviate my concerns. Their deplorable email back to me simply confirmed my original decision to cancel the order after having read poor reviews, and that they are not a company with whom one should engage in any way. There are other fantastic competitor companies out there who have terrific selections equal to or better than this firm, and know how to run a business and how to handle customer concerns without resorting to bullying or demanding a customer never visit their website again. Surreal encounter.

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Chef Depot - Chef Depot's email to me (from Bruce) after I cancelled my order.

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Chef Depot's email to me (from Bruce) after I cancelled my order.

Prime Baths And Home Solutions Of Illinois

Prime Baths And Home Solutions Of Illinois

3.8(8 reviews)
30.9 mi
Family-owned & operated
Discounts available

I reached out for a quote on a bathroom remodel and was immediately told they don't do "labor only"…read morejobs, which is fine -- not every company does. However, the representative (Lexis) was incredibly dismissive once I mentioned that I had already selected quality materials from Lowe's. Instead of offering alternatives or explaining their pricing structure, she claimed "Lowe's uses a lower grade of material than we do" -- an inaccurate and unnecessary statement. I had already reviewed the specs and warranties of my chosen products, which are industry standard. I was only looking for skilled installation, not a sales pitch. The interaction came across as condescending and unprofessional, especially for a company advertising itself as customer-focused. If you're a homeowner who has done your own research and simply needs experienced labor -- save your time and look elsewhere.

Prime Baths replaced an old fiberglass shower with new custom-made panels and plumbing. We had…read moreseveral product options from which to choose. Bryce and Fernando worked very hard on the demo and install and the resulting product, finished in one day, looks great. Everyone from the company was pleasant and polite to work with, from sales to Morena on the phones, to Bryce and Fernando. The price was somewhat high, but ultimately we are pleased with the product.

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Prime Baths And Home Solutions Of Illinois
Prime Baths And Home Solutions Of Illinois
Prime Baths And Home Solutions Of Illinois

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Kitchen Bath & Beyond - Hall bath vanity. We went with a heated floor.

Kitchen Bath & Beyond

4.2(13 reviews)
6.0 mi

We have been putting off redoing our bathroom for four years after getting several quotes that were…read moreall over the place ranging from $11,000 to $28,000. A friend heard good things about KB&B so I made an appointment and met with Kim. I cannot say enough positive comments about her. She took the time to listen to what we wanted, looked at pics of our current bathroom, and was very direct with what could and could not be done given our dimensions and budget. She was very professional and we left the store confident we were headed in the right direction. Mario (owner) came out a few days later to measure and take pics. He was professional and also straight to the point. The quote was a bit higher than we had hoped, but we felt good about the design and items we selected. Items were ordered and Kim kept us updated on their status since it was several months before they could even start constructions. Once they started, we realized why they cost a little more than the average Joe contractor. Every contractor (4 different guys) were each phenomenal. They treated our home like it was theirs. They were all very clean, very detailed, and they ended up doing a few extra repairs outside of the contract (with my permission). Kris was the main contractor and was here the most and I would give him more than 5 stars. The painter is expertly skilled and I can't tell where the drywall repairs were done. The crew also was very careful around our dogs and didn't leave any doors open. The final project exceeded our expectations. We noticed a few paint touch ups that were needed and Mario sent someone out - a week after the job was done and the check was cashed. They all take pride in their work and I feel really wanted to do whatever they could to have me as a satisfied customer. Make an appointment, rather than just walking in - Kim is busy. Bring in pics and measurements if you can to help her out. They won't be the cheapest, but you get what you pay for. I would hire KB&B again and encourage everyone reading this to check them out.

Best crew ever for my new kitchen and bathroom! Kim was extremely helpful when it came to designing…read moremy kitchen and bathroom. They had so many samples and options to choose from, which were also amazingly priced. I had a budget and they were able to keep me under it while I still got everything I wanted! Couldn't have asked for a better company to make my new kitchen and bathroom dreams come true!

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Kitchen Bath & Beyond - Power Room. Tile accent wall.

Power Room. Tile accent wall.

Kitchen Bath & Beyond - Vanity with sconces

Vanity with sconces

Kitchen Bath & Beyond - Hall bath shower area. (There was a tub in that space)

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Hall bath shower area. (There was a tub in that space)

Globe Union - kitchenandbath - Updated October 2026

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