Terrible company - takes your deposit and then you have to chase for months to receive service, or…read moreeven a response. You have to send multiple emails over a month's time to receive a response back. They make you pay up front but then stop responding once payment is processed, very shady interactions. I had to threaten legal action if they did not return my deposit and/or provide service. Save your sanity and money and do not work with this company.

I cannot recommend this company to anyone. I'm currently…read moreworking with Historical Windows of New York on replacing 3 landmarked windows. They had pretty much done the same work to another unit in my building. That said, this is not a unique or difficult job. Their pre-sales pitch was consistent, they followed up, answered questions and etc. That all changed once the contract and checks where handed over. Complete radio silence. I gave them deposits on Friday Oct 11th. It's now November 11th over a month and I have not heard a single update nor have I seen the drawings I was promised by the sales rep Augustin. Furthermore, It's impossible to reach anyone by phone (they have no receptionist). I've called multiple times, emailed multiple times. On the occasion a did get a response, it was vague and a "update coming soon". Having just done a complete renovation of a 3 bedroom home, I know how long it take to do drawings. 3 simple windows, should not take over 4 weeks (and also considering they already did the SAME job to another unit in the building) I cannot recommend this company to anyone. I will update this review should there be any change in the project

I had great service AND communication with Fiberama, Brooklyn. They did a lovely job---very neat…read moreAND professional. Had NO problems with communication, appoints, or installation. THE ONLY THING THAT I'M NOT completely satisfied with is that the "gutter" is very narrow and I think it should be wider.

AVOID I bought two exterior doors. I opted for a pricey sliding frame insert in the back door. It…read moredoesn't work. I've been calling them for 5 months to replace it!!! Completely horrible customer service. Almost every time I call I need to provide the order slip. They ordered the part and lost it twice already.

Overall a good experience. Paul came and promptly took the measurements and Isabella gave a…read morereasonable estimate for the window pane replacements. Once measurements were taken, we were given an estimate for how long it would take to receive the materials. We had to cancel appointments for installations a few times because of weather. There were times when it was difficult to get a response from the scheduler, Nikki; however Patricia followed handled requests efficiently and responded quickly. I was flexible on timing because I had to travel to arrange for the installations. The payments made electronically, which was convenient. The installers were friendly and they did a good job. I would use this business again - percent.

Overall great experience. The staff and the owner Paul were extremely professional, arrived on…read moretime, respected privacy, COVID precautions followed, and amazing job done. The reason I hired them was because we were struggling with the noise from highway. Since our new windows has installed, we felt a major difference and finally had a peaceful night sleep. I would recommend Atlantic Windows to all my friends and family.

I had an outstanding experience with Cityproof. From start to finish the job was handled…read moreprofessionally, thoroughly, on time, and with minimal disruption to me and my family. The windows are working beautifully - we have the "clearer" version with the highest sound reduction in the bedroom, and the "lowest" sound reduction in the living room. It makes being on the 6th floor sound more like being on the 20th. I would absolutely recommend this product to others.

It took almost a full calendar year for my windows to be installed, and required three separate…read morevisits from installers as well as dozens of follow up emails. So much back and forth and so very many mistakes that needed to be corrected! Additionally, one of the windows was broken and required repair within three months of installation. This company is under new ownership and, unfortunately, I think the change has significantly impacted both the quality of the product and service.

Airflow installed our windows 30 years ago and they are still great. Gary led the company and back…read morethen Lincon was the installer, carpenter. Now Joe, Gary's son has taken over. Joe is amazing to work with. He repaired one of my windows and just reinstalled and installed new windows in our daughter's home. He took his time explaining everything. His team comes in with shoe covering, tapes down paper everywhere. Vacuums, cleans and removes any debirs. We needed new carpentry around the interior windows and their carpentry was superb. They washed all the windows, installed screens, new casements, matched what was already there. I highly recommend this family business if you want very personal attention to detail and someone very easy to work with.

Gary and his team are amazing. They are very professional and responsive. They also know what they…read moreare talking about! The manufacturing process may take a little longer than the large companies, but that is because they make the windows themselves in their shop. This has the added benefit of making them experts at window construction, so they can walk you through and recommend options. They also don't upsell - for example, they recommended thicker glass on the bedroom windows, but thinner glass on the larger living room windows to save. Lastly, they are very familiar with landmarks and can handle that process well. We have now used them for two brownstones and would recommend wholeheartedly

I had recently a patio door installed and some additional windows replaced by Mike and his team…read more The product selected was OKNA windows and doors. The quality of this product is phenomenal and the Installation was quick, professional and very clean! I have worked with Mike in the past and this is a third job they did for us! We had torrential rains couple of days after the install with immense flush floods all around the city but our house stayed dry. No leaks anywhere. I highly recommend this installer and the brand OKNA to all of my friends and neighbours! Prior to making a decision to go with this brand as opposed to Anderson or Pella windows I did quite a bit of research comparing and analysing and OKNA consistently came out as having the highest quality to price ratio! Look at the house transformation after the job was done!

Great customer service, great product, we love our new window!…read moreDealing with Mike was an absolute pleasure. I highly recommend The New U.S. Window Factory. We'll definitely be using this company again real soon.

From the moment I contacted them for the first time, I've had a fantastic experience. I ordered…read moreinterior glass partitions and was not disappointed. Simple and easy process. I highly recommend them to anyone looking for a reliable team and outstanding quality!

I would not hesitate to use them again! I ordered commercial entrance doors from them, it was for…read moremy new restaurant, and I was not disappointed. It was a very pleasant experience working with their team; they were fast to respond and very efficient. The installers were quick as well and left the area neat. Greaat experience all along.

R&E Window & Glass recently reinstalled a glass panel on my balcony. They promptly scheduled a…read moretime to come, arrived on time, assessed the issue, and repaired the balcony on the spot. They worked very quickly to repair the issue. They also were very friendly, pleasant, and professional. I would recommend them to anyone in the area for their impeccable service.

These guys quated my ex wife 900 dollars in November. We had some scheduling issues and then they…read morewere unresponsive for a couple months. They came today and the quote was 2000 dollars. Saying prices are completely different now. Total crooks, stay far away from these guys.