Terrible. Awful. Totally unprofessional. Pure Moving Company sub-contracted the job to Global Gentle Movers and "Isaac" and "Mike" moved very, very slowwwwly - in order to make the cost of the move 2-1/2 times what I was quoted ($1071 instead of $426). I told them they just needed to put blankets on my furniture, but they kept putting everything in bubblewrap and then wrapping that in way too much tape. They clearly did not like physical labor and did everything they could to avoid it - playing with bubblewrap and tape was something they liked much better than actually doing the job they were hired to do (i.e., move furniture).
I had to move more than half of the boxes myself!!! I'm 60 years old with a bad sciatic nerve problem in my left leg and these guys just watched while I moved box after box. Otherwise it would have taken them forever to get it done. I packed everything before they came so if they had moved at a normal pace it could have been done in 4 hours at the most. Because of their laziness it took 8 hours!!! 8 hours is probably their target since it's a full work-day. Travel time was not an issue: I only moved 1/2 a mile.
By 1pm it was clear to me that they were going as slowly as they possibly could so I asked them to "pick up the pace." So, one of them started mock jogging every time he came back into my apartment saying "Pick up the pace. Pick up the pace." He was actually making fun of me to my face!
They were a problem from the start. They parked their moving truck in front of my next door neighbor's building - blocking their driveway. I asked them to back their truck in my driveway and one of them said "No, this is better." I said "No, it's not better. We can't block my neighbor's driveway." So he reluctantly moved the truck to my driveway - which enabled us to move the stuff through the garage instead of through the front door of the building. What planet is this guy on that he thinks parking in front of someone else's driveway and moving stuff through the front door is better?
I let them know that since the biggest stuff was in my bedroom and that since the bedroom in the new apartment is in the back, they would need to move the stuff out of the bedroom first but position it in the truck so they could unload it first (e.g., off to the side inside of the truck). When I saw that they were instead putting all the bedroom furniture in the deepest part of the truck so it could not be unloaded first, I reminded them. But, they argued, saying "We've been doing this for two years. We know what we're doing." They promised that the bedroom stuff would be unloaded first so I asked how that was possible since they loaded stuff behind it. Of course, the bedroom stuff was not unloaded first - which also added to the inefficiency and wasted time that caused my bill to be 2-1/2 times what I was quoted.
They couldn't get my futon frame out of the building via either the elevator or either of two stairways (even though it was brought into the building no problem) and they didn't have tools - what mover doesn't bring tools with them?! So, they borrowed an axle wrench from my neighbor and took the frame apart. They left metal pieces all over the floor and just walked away. I picked them up. Later they were having a lot of difficulty figuring how to put the futon back together (another time waster) - they couldn't even tell which part was for sitting and which part was the backrest - I gave them the metal pieces. They just said "Oh", like "where did those come from?"
Pure promised that the movers would bring two wardrobe boxes with hangers. They only brought one functional box with one hanger. The other one was a very used, crumpled and unusable box and no hanger.
One of them brought the handtruck down the stairs incredibly loudly, letting it bang on each step. I could hear it from outside the building and had to run in and ask him to please not do that (so much for "Gentle").
At one point, they left a box of my stuff in the middle of the street for so long that the wind blew it open and my papers were blowing all over the neighborhood. I had to go around picking it all up by hand. Did they help? No, of course not.
Later one of them actually had the nerve to lecture me. He said "Moving is stressful" as if it was more stressful for him to be paid to do a job (or not do a job to be more accurate) as it was for me! Unbelievable.
Not only did they way overcharge me but because of their slowness I had to continue moving stuff for days afterward. Again, any professional movers would have done the job in 4 hours tops. My sciatic nerve problem has been inflamed for weeks since.
If you like to be ripped off, frustrated, do most of the moving yourself, and even made fun of then Pure Moving Company / Global Gentle Movers are for you. read more