I recently purchased a 2025 Honda Pilot Touring from Midlands Honda, and once again, I had an…read moreexceptional experience. One of the things I truly appreciate about Midlands is that I can walk in, tell them exactly what I want, and they make it happen--no pressure, no attempts to steer me toward something else. Charles "Bryant" Robinson was my salesperson, and he was absolutely fantastic. From helping with the test drive to explaining the features and offering thoughtful recommendations, his service was personal, kind, and professional. He was patient, easy to talk to, and made the entire process smooth and comfortable. This is actually my second Honda Pilot and my third Honda overall from Midlands, and I've loved each vehicle. If you're in the market for a new vehicle, I highly recommend giving them a visit. You won't be disappointed!

I bought a used truck and it was one of the worst purchases I have ever made unfortunately. Within…read morethe first month the truck has had to have numerous expensive issues where it needed to be towed and continues to have problems. Not only did it cost near what I paid for the vehicle in repairs but the stress of having to lose time at work and be without a vehicle for periods of time is taxing. How you could sell a vehicle like this is beyond me.

The best sales and service department in Columbia, SC - by far! Not your typical car dealership at…read moreall.

We have been shopping for a car...deciding between Toyota vs Lexus. Stopped by Jim Hudson Lexus in…read moreColumbia SC and was helped by Lalo. I can see why he is #1 in this division, had a no-pressure demeanor and I liked that. Customer service is #1 here, super nice facility, very clean, and has nice resting areas where you wait for maintenance or repairs. Or they will come pick up your car from work or home and drop off a loaner. If you live in Columbia and need a ride to the airport they will come pick you up from home. Car wash also available on site that you can just drive through and theyll dry and vacuum your car afterwards. I want to buy a Lexus! From Lalo! But I dont live in Columbia...so there's that. I know the dealership in my town doesnt have that level of customer service...if I had lived in Columbia I would have bought one same day just for the perks...plus the Lexus is just nicer and smoother than the Toyota we test-drove. Highly recommended this dealership and honestly...I dont even like dealerships...

Jamil Rd off Piney Grove Rd from I 26…read more Visited recently for purposes of car appraisal, first time in at least 10 years since I purchased car from lot. I like that they have all the different brands on lot, that can have vehicles shipped in nationwide for minimum fees. I do not necessarily like that the prices are firm with no negotiation or haggling. This goes for the appraisal too, they come back with one price and that's it. It's probably personal preference but I prefer a little wiggle room vs none. The inside of the building is unchanged from last visit except there are no cubicles only lots of desks. The entire floor showroom is just desks many more than employees it is not a great look. The use to have actual cars in the showroom, this is what looks better IMO. I don't think I will use Car Max in the future, there are better deals at dealers or any other named online Car seller site.

I'm rating the car buying experience at Car Max…read more I've worked in the car business and I don't mind negotiating, but the CarMax experience is easily the most pleasant and least stressful experience I've come across. There isn't negotiation. Everything is in front of you and it's spelled out clearly. One of the benefits of buying from here is the ease of finding the vehicle you are looking for before you even step foot on the lot. You can walk the lot if you prefer, but CM makes it so easy to find your car before you even come down. You can complete the entire process online and have the vehicle delivered, or you can reserve a vehicle and test drive it on the lot. You can walk in and meet a salesperson who will help you find your car. They have a ton of vehicles available and you can select from any location to your local store for a fee. Some ship for free. Matthew B was very thorough and showed us a bunch of vehicles. He then helped us find our choice of vehicle and we paid to ship to our store. We drove the vehicle and bought it when it arrived. The sales person gets paid a flat commission so it doesn't matter what vehicle you choose. They won't try to upsell you. Whether you buy a Chevy or a Mercedes, they are paid the same. They are genuinely interested in finding the right car for you. From the test drive to leaving the dealership in our new vehicle was a little over two hours. There was no stress, no going back and forth. What you get is an appropriately priced vehicle of your choosing. I do recommend the pre-qualification, which you can do online. It's pretty accurate and prepares you for what you can expect. You can purchase MaxCare with every vehicle. That's really the only add-on. I recommend if you're buying a higher mileage vehicle. They do a comprehensive inspection and they fix any issues before you even test drive. They also post pictures of any discrepancies online. Every vehicle comes with a three-month 4,000 mile warranty. I would absolutely recommend them and will likely purchase my next vehicle from them.

In these uncertain times of COVID, Anger, Staff Shortages, Violence, etc. etc…read more I just want to give a shout out to Mr. Reaves and the patient crew who took care of My Wife's KIA. Yea, I had to wait awhile because I didn't have an appointment but this is one of the problems we face here in America ( A LACK OF LOVE & PATIENCE). KUDOS to Mr. Reaves and Staff and continue to be professional, loving and proficient in what you do.

I started out giving them a 4 rating, I brought my 2021 JEEP wrangler in for the Jeep wave, (oil…read morechange, with tire rotation) all were free with my purchase from up in NJ, while I was in, the tech h came to the counter, and asked for my wheel lock, (I was surprised, as I didn't think I had a locking lug nut on my JEEP. Well, I asked the tech to look in glove box, and he came back and said he couldn't find it. I said don't worry about it, it's my fault. Moving forward 2 days, I got a call from customer service, and that's as when I decided to go to car, and double check, I was correct, I did not have any locks on my wheels. Then I got slightly angry, I called and left several messages for customer service, and the service department. And nobody got back to me. I then when to shop on the only day I was able to, a Saturday, after I tried several times, and no return calls again that same day. The manager of service department was then told when I was there, that I had aftermarket rims on my vehicle, and that was why they didn't rotate them. I brought him outside, and shows him me fully stock vehicle. And he said I don't have an answer for you, and the shop is fully booked for the day. I said I am sorry, but that is unacceptable, and the fact nobody got back to me, is also unacceptable. I then agent to the main building, and also left my number again, and this in now 2 weeks later, and no return call. Very unacceptable. You have now lost me as a new potential customer. Over this. Would like someone to reach out to me, if you choose to, obviously my many calls didn't get any response.

My friend purchased a SUV from Enterprise & the seat was broke. The driver's side seat will drop…read moreon you going down the road. I was a witness to this. This is dangerous! You would think a company that claims to inspect the vehicles well before they are ready to sell would have caught this. It makes you wonder. She is now having trouble getting some one to fix it as they have made the sale and received their commission. What happens when the seat does this and it causes her to wreck? This should not have passed inspection. I see what she is going through and it's like pulling teeth to get someone to fix this. She has only had the vehicle a week today and the seat has been doing this since the day she bought it. Potential customer no more!

Tramaine is at it again, I absolutely love my Ford Fusion titanium that I recently purchased from…read morehim. He is an amazing sales consultant and he always lets you know exactly how it is no beating under the bush and that's what I love about him. I will forever go to him to purchase cars.

Victor at the Service Department always make sure my vehicles are taken care of. Never had an…read moreissue! Thank you

Came looking for a new Tundra. Walked around lot for half hour and nobody said a word to me or…read moreoffered to help

I took my 2004 F 150 in for front brakes and a alignment. I had been losing brake fluid for some…read moretime. They had my truck for 3 days, 3 days. I watched the kid doing the work, he looked like a lost lamb, when all was said and done, it cost me 3 days without my truck and $1519.36. A week after they replaced my calipers I noticed a rattle, you guessed it a loose caliper. I jacked it up and tighten it myself, thats how little confidence I have in their service department. Crystal did give me my next oil change free. I will take that oil change, making sure that they not touch anything else on my truck. They also gave me a so called free rental car for my trouble, it was on my bill also. If you just want the oil changed, make an appointment and they can do that ok, whatever you do don't just drive in for a oil change, you will be there all day. This dealership does alot of troubleshooting with expensive parts that you may or may not need. The techs are not the best trained in the business but are getting lots of OJT on your car or truck. There are alot of great auto repair shops in the Columbia area, this dealership is not one of them, even if you buy a car from them, don't take it there for anything but an oil change. This dealerships service department is a joke, untrained techs, rude service manager and totally clueless ownership.

Do NOOOOOTT shop with them .... Sold me a car that would " keep its value " year later the main…read moresalesman said that's not true and wanted to buy my vehicle at half the price they sold it for .... Do your research before you go ! Made the mistake and bought a car from them that was insanely overpriced even for the market value

Nayeli Gomez is a true professional. In a world of unscrupulous used car dealers, Nayeli truly…read moreconcerns herself with the needs and desires of her customer. She offered me the opportunity to reach out and procure the car I was looking for instead of pushing what was available on the lot. I cannot say that about most preowned dealers. And, although I did not need financing, from what I saw, her financing options were reasonable, easy to complete and not the predatory options offered elsewhere.

They took my information and never called back. All the cars available except maybe 2 are old and…read morehigh-mileage.

They did service on my Buick. Ending up stripping my lug nuts on all of my tires and was unable to…read moreget tires off. Very disappointed.

I am a United States Marine stationed in California. On Saturday, July 5th, I contacted Jim Hudson…read moreBuick GMC regarding the purchase of a 2010 BMW M5 (VIN: WBSNB9C53AC043428). I was connected with a salesperson named Julius Aiken, and we began discussing the details of the purchase. I even FaceTimed with him to see the car, and we reached an agreement that I would purchase it. Later that same day, I also spoke with the Sales Manager, who confirmed and agreed that the vehicle would be held for me. I offered to provide my credit card information as a deposit to secure the car, but they assured me that it was unnecessary and that the car would not be sold to anyone else. We agreed a Pre-Purchase Inspection (PPI) would be performed on Monday, July 7th, and that I would be notified of the results. On Sunday, July 6th, Julius Aiken called and asked if I was still interested in purchasing the car. I confirmed that I absolutely was. He assured me that the inspection would be completed first thing Monday morning, and I would be contacted afterward. I spoke again with both Julius and the manager, and we all agreed that there was a deal in place and that the car would be mine. On Monday, July 7th, I waited for an update. Since I didn't receive any calls, I followed up by contacting the dealership multiple times in an attempt to speak with Julius, he was unavailable. Eventually, I spoke with Marc Rosario, the General Sales Manager, who informed me that the car had already been sold to someone else. I was shocked and disappointed. After days of communication and a verbal agreement, I did not expect this kind of treatment. To make things even more confusing, Julius texted me saying that the other customers purchased the car without an inspection. However, when I spoke with the General Manager, Peter Haub, he contradicted Julius by stating that the inspection had been done before the other buyers purchased it, and that he would not have let them buy it without one. Peter also explained that the other buyers had come from out of state a few hours away, because of that, he decided to sell the car to them. He emphasized that "it's just business." This experience left me with many questions and concerns. After all the communication and a confirmed agreement, the dealership broke their word and sold the car to someone else. I felt misled, disregarded, and disrespected. I wanted to share my experience to caution others: even if you believe you've made an agreement, some dealerships like Jim Hudson Buick GMC may still put profit over integrity. Be vigilant, and do not assume your deal is secure unless it is in writing and backed by a deposit. God sees everything! God Bless the United States of America!