I took my 2004 F 150 in for front brakes and a alignment. I had been losing brake fluid for some time. They had my truck for 3 days, 3 days. I watched the kid doing the work, he looked like a lost lamb, when all was said and done, it cost me 3 days without my truck and $1519.36. A week after they replaced my calipers I noticed a rattle, you guessed it a loose caliper. I jacked it up and tighten it myself, thats how little confidence I have in their service department. Crystal did give me my next oil change free. I will take that oil change, making sure that they not touch anything else on my truck. They also gave me a so called free rental car for my trouble, it was on my bill also. If you just want the oil changed, make an appointment and they can do that ok, whatever you do don't just drive in for a oil change, you will be there all day. This dealership does alot of troubleshooting with expensive parts that you may or may not need. The techs are not the best trained in the business but are getting lots of OJT on your car or truck. There are alot of great auto repair shops in the Columbia area, this dealership is not one of them, even if you buy a car from them, don't take it there for anything but an oil change. This dealerships service department is a joke, untrained techs, rude service manager and totally clueless ownership. read more

Do NOOOOOTT shop with them .... Sold me a car that would " keep its value " year later the main salesman said that's not true and wanted to buy my vehicle at half the price they sold it for .... Do your research before you go ! Made the mistake and bought a car from them that was insanely overpriced even for the market value read more

Been waiting for 2 1/2 hours to get an oil change and tire rotation!!! Absolutely unacceptable!! Worse than a doctors office!!! I have no idea how they stay in business!!! No regard for anyone's time at all!! Terrible!!! Absolutely terrible!!! read more

I bought a used truck from this dealership around 6 months ago. I just went to do my first oil change and saw that my truck was leaking a significant amount of oil from the oil filter. When I went to change the filter, the old one spun right off, as if it was never tight in the first place. Who knows how long I have been leaking oil because Dick Smith Ford didn't tighten the filter all the way during their last service before I bought the truck. I will never bring any vehicle back to this awful dealership. Poor car-buying experience to begin with should've made me walk out the door. Horrible service department means I'll never be back. read more

Dick Smith Ford - Horrible service. - Car Dealers Near Me - Columbia, South Carolina

I do not recommend going to Dick Smith Ford. Jim Hudson, Classic Ford, Lugoff Ford are all better. Car came in for noise underneath, visual inspection only. Wrote on the work order "maybe causing noise." This is how the service technician worded the issue. Car finally broke down and from the photos you can see the driveshaft bolts came out/sheered off/broke which left me stranded. They decided to say the issue came from the exhaust originally with a visual inspection. Then it was the springs, then it was the headers, now it's the supercharger that was installed by Roush/Ford. If you need any service for any vehicle especially Ford please visit the other local dealerships. I have attached the end result that finally happened after pour technician review. Now I have to pick up my vehicle which is 5 hours away cause the Army moved me to VA and have it towed back. Dick Smith Ford, I only have one account with a 1 star review because I can't leave negative stars. You should not assume I am creating multiple accounts to leave multiple bad reviews. If my review helps one person than I did my job. Be happy and go somewhere else. read more

Dick Smith Ford - A hood from some part underneath the car went through the sheet metal into the car. Passenger side. - Car Dealers Near Me - Columbia, South Carolina

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Giovanni and his team were so helpful throughout my entire process. My truck was in the shop for a month due to parts on back order and overall just being busy! However during this time he was clear on providing an accurate time line and I felt they did everything they could to get it to me sooner. Overall great experience! read more

This remains the worst service department I've ever seen. Scheduled an appointment to diagnose and fix my rear defroster. They refused to honor the appointment THEIR OWN WEBSITE made and said it would require them to keep the car for at least 2 weeks just to run the diagnostic check. Do yourself a favor and avoid anything with Dick Smith in the name. Any shade tree mechanic with access to YouTube could do a better job. read more

My sons car had a recall on it. We were told that it would take 6 to 8 weeks for the parts to come in. After speaking with the service manager and explaining my sons situation, he was able to procure the parts from another dealership for us. He went above and beyond to help my son. We truly appreciate the hard work by the entire staff to help us out. read more

Literally the Service Department Sucks. Doesn't answer the phone. Doesn't answer questions about the car. Very weird service department

Even though Dick Smith Ford is a part of the larger Dixmyth automotive group, you still get a down-home feeling when you're shopping here. The folks are friendly and happy. More than likely they have enough inventory to find something you want, but if they don't they will search for you and find exactly what you'd like to own, whether it be new, certified preowned, or used! read more

Dick Smith Ford - Car Dealers Near Me - Columbia, South Carolina

In mid- June, I took my car here because it was overheating. They said they did not provide service cars so I obtained a rental car through an outside agency. After 10 days, they still had not even looked at my car. The service manager told me their computers were down and they were in gridlock. After another week, they told me they were going to try and fix it doing one thing, but they weren't sure it would fix it and they would need me to drive it around and see if it overheated again after that repair. I paid 1200.00 for that repair and the service engine light came on the next day. When I took it back in, they told me they provided rentals for people whose cars were being serviced at a discounted rate. This was the one bright spot in this whole mess- Whitley in their rental dept. was so kind and professional- she was awesome to deal with. When I went to turn in my rental this morning and pick up my car, I waited an hour and a half just to retrieve my still broken car. They could not find the ticket or the keys to my vehicle. I have zero confidence in them and will never return there. They should refund the service fee I paid that did not fix my car and they should refund me rental fees. Worst experience ever! read more

Poor service department. Their phones constantly hang up on you. Their online appointment system is constantly booked or has appointments made out months in advance. They sell fraudulent maintenance contracts and service warranties. You think that you are taking your car to the dealership for service and they sell you maintenance contracts that you cannot even use or they make it inaccessible for you to use at their dealership and so you go to another ford dealership and you get pushed around and charged $70 bucks for an oil change that you already pre-paid for. If you have been a victim of this scam that these dealerships are running, please contact me as only 13 people are needed to make it a class action lawsuit. I've left two messages from someone from this dealership to contact me. read more

We came to the service department to have a check engine light code read. They we're friendly, efficient and knowledgeable. We recommend the service department highly! read more

I dropped my car off for service back in October of 2022. It's now January of 2023 and I still haven't heard back from the dealership. I've called. But no one answers. When they do, no one can help. Or at least they don't want to. I drove to the dealership twice during this time to ask about the status of my vehicle and both times no one knew for sure what was going on with it. The 2nd time I was there, one employee kindly handed me my keys and said you're welcome to take it home. There was no argument. He was actually very polite about it. This was in December. I said, is the car still being looked at? Is it in line? He said yes and that it should only be another week before it's completed. I said it's already been 2 months, I'd like for the job to be completed. I've called back twice since then (after a week went by) and no answers. The last time I found my car in their lot, I had leaves in my back seat like someone had left the door open and the car is covered in dirt. This is the worst dealership I've ever experienced. I cannot believe they're still in business. I'm going to go pick my car up, job completed or not. It's a company vehicle and my company has been paying for a rental which is why I've been so patient. But now I'm annoyed on behalf of my company. Do not buy from here. Do not get service done here. Even the local authorities said they were not surprised I still didn't have my car back. (I got pulled over in the rental car and we discussed why I didn't have my car). It's pretty bad when the police officer knew how bad it was. read more

If I could give 0 stars I would! I came from out of town to service my vehicle was promised a week and turned to 2 with NO WORK DONE!!! I already knew what was wrong with the vehicle... Then I call to say enough is enough and they tell me well it's not a big deal come pick it up I guess! TOTAL horse crap! Then on top of it all they drain my diesel to 6 miles to empty and just said "it happens"!!!! Do you know what happens if the pump gets messed up that's thousands of dollars to fix!!!! NEVER AGAIN!!! AVOID THIS DEALERSHIP AT ALL COST!!!! read more

Service department at its worse. Try to find a different ford service dealership before coming here bc there's no communication whatsoever.

SERVICE DEPT IS ABSOLUTELY WORTHLESS! My Explorer ST has been down there 3 times for a single problem and it's still not fixed. This time, for 2 whole days and they didn't even touch it! Service manager doesn't care either. If you have a problem, you MIGHT be better off getting the General Manager involved but I'm not even giving it a chance. read more

I had just had my car serviced in Atlanta and they replaced the fuse panel. On the rode to SC towing a trailer I realized I had no trailer brakes. Cynthia in their service department walked me through how to replace it myself and gave me the fuse for free. Thank you Cynthia you were a life saver. read more

Brought car in to have a recall preformed, in the process they damaged the cars trim pieces. At first they claimed that it was unavoidable to not damage the trim to access the airbag, then after some pressure they claimed to have photos proving the damage was preexisting. I asked to see the photos, they said they forgot to take them. I returned to have them view the damage they took the car around to the back for about five minutes and said they found the photos. Hell of a coincidence if you ask me, they "found" the photos right after they had my car out of my view. Shady practices here, I'd drive out to a different dealer before ever stepping foot back here read more

Bought a $60k truck from them. You get two "free" oil changes. Semisynthetic. Well I asked for full synthetic and asked what the upgrade charge would be. Guy said 20-30 dollars. Seemed steep but still cheaper than paying Walmart to do it. Not so fast. AFTER the oil change the idiot comes out to tell me he was "a little off" in the price. It was $54 AFTER they take off what a semisynthetic oil change would have cost! Are you kidding me?!? They charged over $90 for an oil change! Walmart price? $48. I won't ever go back! Not even for my other "free" oil change! read more

I brought my 2020 Ford Explorer there due to transmission issues and dropped it off. Shortly after, I was called to come and pick it up. They stated since it had previous warranty work done, they did not want to touch it. So annoying and I don't understand that when the work I needed to be done had nothing to do with the previous work and would be covered under the warranty still. read more

Too bad you can't give zero stars- I ordered a new truck from Dick Smith Ford. Waited 10 weeks for it to come in. Got to closing and the jackass in the office basically accused me of trying to pass a bad check. Needless to say- the deal was dead at that point. I told them to keep the truck and I kept my (very good) check. I'm glad it fell through. I cannot image dealing with these fools for service. My suggestion to all is find another dealer. Avoid this place at all costs. Particularly the bearded guy in the office who thinks he's billy badass. When I walked up to the new truck and saw two mismatched rusty license plate screws (on a $72k msrp truck) I should have known it would go downhill from there.... It did read more

We took my wife's schedule Car for a oil and filter change this past Saturday. After we got home and letting it sit overnight we checked the oil level . It was one and a half quart over full .This is the fourth time this has happened. We returned on Tuesday to have the problem solved as Rick the service manager did not even get up out of his seat to see what our concern was when we pulled up in the car. After they supposedly change the oil we checked it this morning on Wednesday before we cranked it and now it is about a half a quart underfull. Told the sales manager that we will never have changed there again we will go to another place of the Ford dealership family. The manager was supposedly Andy driving a car around for service as we ask for him it took over an hour for him to come back to the dealership. We will never buy from dick smith ford again because of Rick and the service department . read more

Name says it all...bunch of dicks. The service department likes to locate vehicles in the back by hitting the panic button and letting the alarm go off until they find it. Sometimes the alarm goes off for a few minutes. I was staying at the Hampton Inn right behind the dealer and if you need to sleep during the day because you worked a night shift, you're screwed. I called the dealer to ask if they could stop, and they basically told me to screw off. read more

Tell Corey the used car sales manager to wear a mask. My wife walk off and could not believe he walked right up and started talking no mask and in our face. read more

I came into their service department because my steering was getting tight on my 2013 Explorer. They said I needed a new steering rack and said it would be $2500. They charged me $139.95 to tell me that. I got a mechanic to put one in for $600 parts and $475 labor. After it was installed, I had to get it programmed by Ford which required an alignment, so Another $250 to Dick Smith Ford, and steering still was tight and having issues. Oh, they also said my strut plates needed to be replaced soon. I asked around my HOA Facebook page for a good honest mechanic. Well, I probably never needed the Steering Rack they said I needed. The issue was the universal joint and steering bar and tie rods. My car is perfect now, and Dick Smith's service department causes me to have to pay $1465 unnecessarily. Oh, when I was getting it programmed and they told me about the strut plates, I asked why this wasn't indicated on the inspection a week prior. They said their guy experienced in that stuff looked at it. Why the hell am I paying for an inspection if the results are going to be random each time. By the way, nothing wrong with my strut plates. Dick Smith Ford service department sucks and they have no customer service skills. The dude that helped me looks pissed or inconvenienced to have to be helping a customer. Thanks for the lies and lack of expertise Dick Smith Ford. I'll never get this $1465 back and good thing I didn't pay the $2500 with you, only got you to probably tell me after the fact I also need the work done for the actual issue. read more

BAD BUSINESS!!! So where do I start? We took our 2006 Expedition to have the A/C serviced a little over a week ago (dropped it off on a Friday). When I took it in, I told the lady taking my information (Crystal) what the issue was. I told her that the A/C was only blowing cold on MAX A/C and when you switched it to the vents on normal A/C it would get warm. The following Monday after not receiving any follow up, I call and ask about the status... it had not been looked at yet. The following day (Tues.), I get a call from someone in service (Aaron) stating that they found the problem and that it was "a line" that needed to be replaced and that it would cost $700+ to include the $130 fee for the diagnostic performed. We authorize the repair and on Thursday Aaron calls us back to say our vehicle is ready. I asked if he checked if it was blowing cold on normal A/C because that was where we were having a problem. He put me on a brief hold and when he returned he stated, "Yes Sir, I just checked with the servicing Tech and he said you are good to go." Again, I asked "are you sure because I don't want to come up there and have the same issue. Aaron reassured me again that the problem was fixed. Friday afternoon, I went to Dick Smith Ford and to pick up my vehicle. I paid at the counter and when my vehicle was brought around I asked the Tech to wait while I checked the A/C. I turned it to MAX A/C and it worked as it had been. Then I switched the vents at normal A/C and it immediately started getting warm and eventually started blowing HOTT!!! I turned to the Tech and asked to speak to Aaron but he had already left. I had no choice but to leave it over the weekend once again to see why it hadn't been fixed. On Monday afternoon, I received a call from Aaron stating that some lines, valves and a motor would have to be replaced; total cost $900+ WOW!!!! Are you serious? I asked to speak to a service manager... This is when I got introduced to Jeremy... Wait, there's more!! So, Jeremy starts telling me this BS about how when Crystal originally took the note that she annotated verbatim what I told her the problem was but that the Tech doesn't read the notes and it just said problem with A/C... WTH???? So, you have an intake person that doesn't relay information and/or your Tech doesn't read the service note in its entirety??? It gets better!!! So I tell Jeremy that Aaron reassured me it was fixed even AFTER I asked if the A/C was working on normal A/C and he said yes.... so he LIED???? Jeremy then made excuses for Crystal being new Blah, Blah, Blah and how when they check the A/C the Tech checks it on MAX A/C and they don't bother to check on normal A/C.... WHAT????? So, is I tell you that the problem is that it doesn't get cold on normal A/C and you call yourself fixing the problem, one of your checks isn't to move the selector to A/C (vents) to check???? Wow!!! So we authorize the repair and out of the kindness of his heart (sarcasm), Jeremy says he's going to knock off half of the costs... Gee thanks guy! (sarcasm again) I mean you've already wasted my time, lied and said its fixed and now you're asking for more money... yeah thanks! Fast forward a week later and the A/C is out AGAIN... and now it doesn't even blow cold on MAX A/C. There's refrigerant leaking onto the pavement and my 3 month old is having crying fits in the back because well it's September in SC and it's still in the 90s. So.... we head back to Dick Smith Ford today and we ask to speak to Jeremy. After waiting for almost an hour no Jeremy... we are told he is with another customer. My wife had to get back to work and so we are forced to leave the vehicle there. Aaron calls me at approx. 2:45pm stating Jeremy was leaving at 3 and that the problem now is with some more lines/valves (who knows anymore). He states that he didn't have an estimate but if I wanted to speak with Jeremy, I'd have to wait until Monday. I asked if I could speak to him but he was not available. My wife then calls at 2:55pm and asks to speak to speak to a service manager and to our surprise Jeremy answers. No apology for keeping us waiting or for failing to honor our request with a phone call. After he made all the excuses about why the A/C was not working he finally said he may not be able to fix it.... WTH??? Wow!!! So I'm out over $1K and my A/C is still not fixed... I will be picking up my vehicle and We will be taking this complaint higher. Worst customer services I have ever had. A disservice to service members and the surrounding community. read more

Dick Smith just completed a Rack and Pinion on my vehicle. Not sure if this is part of the fix, but now the vehicle squeaks with every turn. And I guess if your service attendant isn't available no one is. You would literally have to look them in their face for no more that 15 to 20 seconds before they acknowledge you. I took my vehicle in on a Saturday and that next Thursday someone, I belive it was Aaron contacted me about the issue with the vehicle. Just keep the owner of the vehicle more informed... read more

ugh i'm so irritated ! I have been at Dick Smith for 3 hours now waiting on my car to finish getting an OIL CHANGE ! This happens every time I come. I did not expect this to take up my entire afternoon . It should never take this long to finish an oil change when I had a scheduled appointment. read more

We Didn't Even Rate a Shark As I was stopping by pretty much every car dealer in my path looking for a used car, I and my friend stopped by this dealership to take a look around. One of the major differences (and, really, as far as we got) was the complete lack of any sort of a salesperson. At most car dealerships, they're waiting nearby, more than ready to talk to you; I always had a cartoon vision, when I arrived at one of these places, of a shark in a suit, patiently flossing its teeth, as it waited for its next snack. Well, not at Dick Smith Ford. There were no sharks--no salespeople at all. We could see a few over on the new lot (approximately 25 feet away) helping customers, but we were there for about ten minutes without anyone even looking in our direction. Was their used car section off limits? Do you need to go into the new dealership and beg? Or were we just not their type (we weren't looking particularly disreputable, I assure you)? I'll never know. Apparently, we weren't considered tasty chum. We looked around, nonetheless--and, perhaps, they were right, in a way. Dick Smith Ford's version of a "used car" is no more than a year old and $20,000 or more. I've never quite understood paying this much for a used car, although I suppose it does get around the instant-depreciation problem of a new one. You're still potentially buying someone else's problems, though, with no actual guarantees on how well they maintained it. Ah well. From what I saw, the deal with this place is this: if you want a very expensive but relatively new used car (and, believe me, there are less expensive ways to get the same thing), and you're willing to go on a search for service, you could try this place. I'm not certain why you'd bother, though. read more

Want service for your Ford? Go somewhere else. I took my 2006 Mustang in for an oil change and a rear brake job, plus the airbag recalls that were due. I also needed to replace the rear view mirror which had fallen off. The service advisor I dealt with was "unethusiastic" to say the least. When I brought the car in I told him I was coming up on 60K miles and to give me a list of the services that would be due then. I left the car there in the morning and told him to give me a call when they knew something. Late in the afternoon I gave them a call. They were waiting on the airbags and the rear view mirror to come in, so I told them to just keep it overnight. The next afternoon I called back to see if it was done. They were still working on the airbags and thought it would be done by the time they closed at 6pm, so I told them I would just pick it up first thing the next morning. The next morning I got dropped off on my way to work. The service rep goes to get the car while I go and pay. $500 for an oil change, rear brakes with rotors and a new mirror. Kinda steep from my experience (and I've lived in Cailfornia). The clerk hands me the printout that has their inspection on it and the service guy drives up the car and hands me the keys. That's it. No explanation of what I'm going to need in the future, when it needs to be done or how much it's going to cost. I guess I need to figure it out for myself. You also notice that I had to call the service department, they couldn't seem to call me to tell me where my car is. A few days after getting the car home I'm walking past the passenger side and notice there's about a half inch chip of paint knocked off the edge of the door. I am 100% sure that chip wasn't there before I took the car in. Obviously when they were replacing the airbags, they hit the door against something knocking the chip off. I put an email about it on the dealer's website,and got some robotic email response that they would be in touch with me. The service guy I dealt with called my cell phone once and left a message telling me to call him back. Of course, on my email to their website, I specifically told them not to bother contacting me, since they wouldn't be touching my car again. I never heard anything else back from the dealer, so I guess they "checked the block" by trying to contact me....once....while I'm working in the middle of the day. So bottom line, if you have LOTS of money and drive a piece of crap car that you don't mind them beating up, and want minimal interaction with their staff, then this dealership might just be for you! read more

I went to Dick Smith FORD today for an oil change, my car went back at 1145. at 1230 I asked what is taking so long in was told, "it almost done". At 1:00 I asked again what is taking so long, I was told oh we don't have a filter for a 2015 Lincoln Navigator at 1:20 I asked again when my car would be done,I was told five minutes. At 1:38 my car was finally done and they didn't have the courtesy to till me what to so long. I will never bring a car recommend anyone take their car to Dick Smith FORD on Two Notch. read more

This is the worst costumer serves Dealership in the world!!! They have had my truck for 3 days and when I called to check on it they said that it was not even in the shop yet not to mention that they seem bothered that I called to check on it. I should have pay closer attention to the already posted reviews. I will NEVER use them again!!!!! Do yourself a favor and find a different dealership. I'm not one to beg someone to take my money. If they don't want your business they should close the doors! read more

Ralph Poe was so helpful in helping us find the right car. We ended up with the Ford Edge and could not be happier! The Hinsons

If I could give their service department 0 stars, I would. First of all, no one acknowledges you when you bring your car on. Once they did acknowledge me, they seemed put off by having to listen to my problem. I was given an estimate, only to have it raised by $400. Now that I have my car back, I have a whole new set of problems that did not exist before I brought it in to be worked on. I will NEVER use them again and I hope you won't either! read more

There is not enough space to include all of the negative treatment we experienced at Dick Smith Ford Service Dept.. Suffice to say, we spent a lot of money to repair /replace entire AC system (2500), and had to return in less than a week for the same problem. They kept the vehicle another 3 days to discover a different problem, and cost of repair 2200. They would not honor the warranty, or admit they missed this the first time around. We refused to give them another dime, so we are back where we started, just 2500. poorer. These people are liars and they are cheating their customers. I would never recommend them to anyone. I think they must write their own positive reviews, since Harry was the tech we dealt with, and he was rude, arrogant and incompetent. I would give them a negative star, if that was an option. read more

Excellent sales/excellent service. This dealership stays with you until the problem is solved. Had trouble with Ford Explorer and they would not stop until it was fixed and I was satisfied it was healthy to drive. Jeremy Winters/service manager lives up to his title he manages service for his customers! Dick Smith Ford appreciates their customers after the sale. Thank you, Bob and Elizabeth Johnson read more

Yeah there service department is definitely a rip off. My first visit there with 50k I decided to try the new dealership in town. They insisted I needed a new battery which I didn't get because I didn't need it. This week I was getting ready to tow a trailer so I took my car in for 55k their "works" which is $30. They insisted that my cooling system, break system, and fuel injection systems all need flushing since the fluids were all discolored. They gave me no estimate. I was there lass than 2 hours the bill? $598.00!? Yup won't be going back there. Labor was $280! Their mechanics make $150 an hour? read more

If you go to Dick Smith Ford, please go see Jason Milton. He's their best Sales guy. I'm sure the rest are nice people but there are several reasons why I rate Jason Milton the best. He's very polite, will ask you how you're doing and how your day is going before even mentioning a car. That may sound like a simple attribute to have but Ive been to a lot of dealerships, most of which have a "which car are you here to see today" attitude as soon as you meet them. Jason even asked if I would like something to drink, again before getting down to business. I know this establishes a good chance of making a deal but either way, having a great personality like he does goes a very long way. Suffice to say that I ended up purchasing a Ford Edge and 3 months later I'm still extremely happy with it. I wanted to wait to write the review so I could address my experience after the sale also. And again it was and still is as good as it was before I purchased the Edge. Jason has reached out to me several times to see how I was doing with my vehicle and to see if I needed anything further. I am already looking forward to my next purchase at Dick Smith Ford and it goes without saying that I'll definitely be using Jason Milton as my guy to get the deal done. Not only is he a real nice guy but he will work his hardest to get you the best deal possible. Remember the name, Jason Milton and a great dealership Dick Smith Ford. read more

The wife and I stopped in on Monday, Oct 9th to look at a 2017 F150. The sales person was ok but when I asked what dealer incentives were offered he didn't know. He went to find out but brought us an offer instead. When I stated we had the ford A plan he left and brought back a manager I guess, not sure who he was, didn't get his name, but he came back with attitude. He was irritated we didn't tell him we had the A plan and wasted his time. I will purchase my vehicle however I wish and look at all my options. At the end of the day, it cost Dick Smith Ford a sale. I focus on customer service and didn't get it here. Retired USAF read more