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    Dick Smith Ford

    2.0 (44 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 3 weeks ago

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    Horrible service.

    I bought a used truck from this dealership around 6 months ago. I just went to do my first oil change and saw that my truck was leaking a significant amount of oil from the oil filter. When I went to change the filter, the old one spun right off, as if it was never tight in the first place. Who knows how long I have been leaking oil because Dick Smith Ford didn't tighten the filter all the way during their last service before I bought the truck. I will never bring any vehicle back to this awful dealership. Poor car-buying experience to begin with should've made me walk out the door. Horrible service department means I'll never be back.

    A hood from some part underneath the car went through the sheet metal into the car. Passenger side.
    Markus E.

    I do not recommend going to Dick Smith Ford. Jim Hudson, Classic Ford, Lugoff Ford are all better. Car came in for noise underneath, visual inspection only. Wrote on the work order "maybe causing noise." This is how the service technician worded the issue. Car finally broke down and from the photos you can see the driveshaft bolts came out/sheered off/broke which left me stranded. They decided to say the issue came from the exhaust originally with a visual inspection. Then it was the springs, then it was the headers, now it's the supercharger that was installed by Roush/Ford. If you need any service for any vehicle especially Ford please visit the other local dealerships. I have attached the end result that finally happened after pour technician review. Now I have to pick up my vehicle which is 5 hours away cause the Army moved me to VA and have it towed back. Dick Smith Ford, I only have one account with a 1 star review because I can't leave negative stars. You should not assume I am creating multiple accounts to leave multiple bad reviews. If my review helps one person than I did my job. Be happy and go somewhere else.

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    9 years ago

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    3 years ago

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    2 years ago

    Literally the Service Department Sucks. Doesn't answer the phone. Doesn't answer questions about the car. Very weird service department

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    7 years ago

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    4 years ago

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    4 years ago

    Service department at its worse. Try to find a different ford service dealership before coming here bc there's no communication whatsoever.

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    4 years ago

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    7 years ago

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    9 years ago

    Ralph Poe was so helpful in helping us find the right car. We ended up with the Ford Edge and could not be happier! The Hinsons

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    Page 1 of 2

    Ask the Community - Dick Smith Ford

    Review Highlights - Dick Smith Ford

    Suffice to say that I ended up purchasing a Ford Edge and 3 months later I'm still extremely happy with it.

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    United Auto Sales

    United Auto Sales

    (5 reviews)

    I purchased a brand new NX 350. I have taken it back 3 to 4 times for a grinding noise. I have ever…read morereached out to Lexus main office. They act like q brand new car off the showroom floor is supposed to make noises when turning the wheel to the right on the drivers side. I have plenty of records of the repairs they have supposedly made and the car is still making a grinding noise. Lexus is no longer luxury, in my opinion. I never expected this from them. My car is a 2022. ​

    DON'T BUY HERE!!! If I could give this dealership a 0 star - I would. I am a disabled veteran and…read morecontacted them because I found their dealership through my lender (USAA) who partners with TrueCar. TrueCar now has an ongoing investigation with their dealership for deceptive practices and has advised me the owner is not returning their phone call and Heather says she is 'out of it now". Next step is that they get flagged for their deceptive practices and removed from being in partnership with TrueCar....THAT is just HUGE. I THOUGHT, because I employed a trusted service, I would be safe to trust a dealership in helping me to purchase a vehicle and have it delivered to me since I cannot sit or stand for any great length of time. I also have two small toddlers and between the two issues, told them I could not make the 4 hour drive. We did most of our dealings via phone call or text, and they assured me, I was buying a beautiful vehicle that was mechanically sound and has had NO issues. I SPECIFICALLY asked if it had any mechanical issues or the check engine light on - they assured me it didn't and they wouldn't sell a defective vehicle....well that was deceptive. Upon delivery - the running boards to the truck I purchased were swapped out for cheaper and shorter ones...problem number one. I did NOT get the truck as advertised. The bigger problem? The dealership text me just before the truck was to arrive and advised the check engine light was ON...no big deal they said, just have it reset because they needed to fill DEF fluid. The delivery driver advised me he noticed the check engine light was on and that the dash was stating I could not drive over 55 mph. Of course, I get on the phone w the dealer...what to they tell me? That the owner Nike, will call me the next day about the issue by noon and that I bought the truck so there is no returns. SERIOUSLY? I told them I wanted it fixed. I immediately take it to a local and reputable mechanic, he advises me that not only was the DEF fluid NOT filled, it was bad and needed to be completely flushed. Wait, that's not all - The DEF sensors are BAD - here we are now at $1,300 to fix. Wait, STILL not done - the TURBOCHARGER is BAD and needs to be completely replaced. Currently sitting at a $4,200 plus fix...just to get a WORKING and RUNNING vehicle!! Which is what they TOLD me they were selling me. I called them almost daily if not multiple times a day - STILL no return phone call from the owner as promised. I have now had to retain an attorney to file a lawsuit, contacted the local media, filed with the BBB and TrueCar - not to mention reach out to local veterans groups, just to protect other buyers! This is just bad business sense. Now, if they chose to make it right in a timely manner - I would be glad to update my review.

    Dick Smith Ford - car_dealers - Updated May 2026

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