1. United Auto Sales

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Columbia, SC

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United Auto Sales

1.8 (5 reviews)

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Dick Smith Ford - Horrible service.

Dick Smith Ford

(47 reviews)

First of all, I had given hope on ALL Ford dealerships in Columbia S.C. I had two very…read moredisappointing experience's with both Classic and Jim Hudson. I will never buy another truck from either of them again. I felt rushed into buying from them and they wanted to up charge you for everything under the sun when I got to the finance department. Its like they thought i had NEVER bought a new truck before. Believe me i get it. That's how the dealerships make their money. According to them, I needed a extended warranty on mile #1. I KNOW for a fact a new truck is under warranty bumper to bumper for 36,000 miles. Hello! Then I needed a paint chip warranty. I needed a warranty on my tire. Total added to the price of the truck $6000.00. Never again!!! I ONLY NEED these if you are selling me a piece of junk. There was one more Ford dealership in the Columbia area. Dick Smith. I really didn't need a new truck I wanted a new truck. I filled out some information on the internet and the salesman Joe Mills contacted me. I sat down with him and I was interested in an xlt but it was above my payment plan. he then found the exact truck configuration that i wanted. The truck was in Charleston. He said it would be here by the weekend. I also wanted electric running board. It came with the regular boards. I bought the boards and they installed them for free. They did it in one day. No hassle, no up charging, I just wanted a new pickup. Joe Mills made it happen. I would also like to give a shout out to the technician who installed my electric running boards, Tony. Dick Smith Dealership has given me hope again and has earned my business. Its the ONLY Ford dealership I will recommend for no pressure sales. Mark Finocchiaro Columbia S.C.

I had a very disappointing experience at Dick Smith Ford. From the moment I walked in, I was never…read moregreeted or acknowledged. I passed several employees, and not a single person offered assistance or even made eye contact. I eventually made my way to the parts department, where I was finally helped, but the lack of basic customer service before that was unacceptable. A simple greeting or asking if I needed assistance would have gone a long way. Based on my experience, I would not recommend doing business here.

United Auto Sales - car_dealers - Updated October 2026

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