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Bluff Road Auto Sales

1.0 (1 review)
Closed • 9:00 am - 7:00 pm

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7 years ago

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United Auto Sales

United Auto Sales

(5 reviews)

I purchased a brand new NX 350. I have taken it back 3 to 4 times for a grinding noise. I have ever…read morereached out to Lexus main office. They act like q brand new car off the showroom floor is supposed to make noises when turning the wheel to the right on the drivers side. I have plenty of records of the repairs they have supposedly made and the car is still making a grinding noise. Lexus is no longer luxury, in my opinion. I never expected this from them. My car is a 2022. ​

DON'T BUY HERE!!! If I could give this dealership a 0 star - I would. I am a disabled veteran and…read morecontacted them because I found their dealership through my lender (USAA) who partners with TrueCar. TrueCar now has an ongoing investigation with their dealership for deceptive practices and has advised me the owner is not returning their phone call and Heather says she is 'out of it now". Next step is that they get flagged for their deceptive practices and removed from being in partnership with TrueCar....THAT is just HUGE. I THOUGHT, because I employed a trusted service, I would be safe to trust a dealership in helping me to purchase a vehicle and have it delivered to me since I cannot sit or stand for any great length of time. I also have two small toddlers and between the two issues, told them I could not make the 4 hour drive. We did most of our dealings via phone call or text, and they assured me, I was buying a beautiful vehicle that was mechanically sound and has had NO issues. I SPECIFICALLY asked if it had any mechanical issues or the check engine light on - they assured me it didn't and they wouldn't sell a defective vehicle....well that was deceptive. Upon delivery - the running boards to the truck I purchased were swapped out for cheaper and shorter ones...problem number one. I did NOT get the truck as advertised. The bigger problem? The dealership text me just before the truck was to arrive and advised the check engine light was ON...no big deal they said, just have it reset because they needed to fill DEF fluid. The delivery driver advised me he noticed the check engine light was on and that the dash was stating I could not drive over 55 mph. Of course, I get on the phone w the dealer...what to they tell me? That the owner Nike, will call me the next day about the issue by noon and that I bought the truck so there is no returns. SERIOUSLY? I told them I wanted it fixed. I immediately take it to a local and reputable mechanic, he advises me that not only was the DEF fluid NOT filled, it was bad and needed to be completely flushed. Wait, that's not all - The DEF sensors are BAD - here we are now at $1,300 to fix. Wait, STILL not done - the TURBOCHARGER is BAD and needs to be completely replaced. Currently sitting at a $4,200 plus fix...just to get a WORKING and RUNNING vehicle!! Which is what they TOLD me they were selling me. I called them almost daily if not multiple times a day - STILL no return phone call from the owner as promised. I have now had to retain an attorney to file a lawsuit, contacted the local media, filed with the BBB and TrueCar - not to mention reach out to local veterans groups, just to protect other buyers! This is just bad business sense. Now, if they chose to make it right in a timely manner - I would be glad to update my review.

Dick Smith Ford - Horrible service.

Dick Smith Ford

(44 reviews)

I took my 2004 F 150 in for front brakes and a alignment. I had been losing brake fluid for some…read moretime. They had my truck for 3 days, 3 days. I watched the kid doing the work, he looked like a lost lamb, when all was said and done, it cost me 3 days without my truck and $1519.36. A week after they replaced my calipers I noticed a rattle, you guessed it a loose caliper. I jacked it up and tighten it myself, thats how little confidence I have in their service department. Crystal did give me my next oil change free. I will take that oil change, making sure that they not touch anything else on my truck. They also gave me a so called free rental car for my trouble, it was on my bill also. If you just want the oil changed, make an appointment and they can do that ok, whatever you do don't just drive in for a oil change, you will be there all day. This dealership does alot of troubleshooting with expensive parts that you may or may not need. The techs are not the best trained in the business but are getting lots of OJT on your car or truck. There are alot of great auto repair shops in the Columbia area, this dealership is not one of them, even if you buy a car from them, don't take it there for anything but an oil change. This dealerships service department is a joke, untrained techs, rude service manager and totally clueless ownership.

Do NOOOOOTT shop with them .... Sold me a car that would " keep its value " year later the main…read moresalesman said that's not true and wanted to buy my vehicle at half the price they sold it for .... Do your research before you go ! Made the mistake and bought a car from them that was insanely overpriced even for the market value

Galeana Kia

Galeana Kia

(27 reviews)

In these uncertain times of COVID, Anger, Staff Shortages, Violence, etc. etc…read more I just want to give a shout out to Mr. Reaves and the patient crew who took care of My Wife's KIA. Yea, I had to wait awhile because I didn't have an appointment but this is one of the problems we face here in America ( A LACK OF LOVE & PATIENCE). KUDOS to Mr. Reaves and Staff and continue to be professional, loving and proficient in what you do.

I started out giving them a 4 rating, I brought my 2021 JEEP wrangler in for the Jeep wave, (oil…read morechange, with tire rotation) all were free with my purchase from up in NJ, while I was in, the tech h came to the counter, and asked for my wheel lock, (I was surprised, as I didn't think I had a locking lug nut on my JEEP. Well, I asked the tech to look in glove box, and he came back and said he couldn't find it. I said don't worry about it, it's my fault. Moving forward 2 days, I got a call from customer service, and that's as when I decided to go to car, and double check, I was correct, I did not have any locks on my wheels. Then I got slightly angry, I called and left several messages for customer service, and the service department. And nobody got back to me. I then when to shop on the only day I was able to, a Saturday, after I tried several times, and no return calls again that same day. The manager of service department was then told when I was there, that I had aftermarket rims on my vehicle, and that was why they didn't rotate them. I brought him outside, and shows him me fully stock vehicle. And he said I don't have an answer for you, and the shop is fully booked for the day. I said I am sorry, but that is unacceptable, and the fact nobody got back to me, is also unacceptable. I then agent to the main building, and also left my number again, and this in now 2 weeks later, and no return call. Very unacceptable. You have now lost me as a new potential customer. Over this. Would like someone to reach out to me, if you choose to, obviously my many calls didn't get any response.

Bluff Road Auto Sales - car_dealers - Updated May 2026

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