They are exceptional and I am so happy that I have found them, being a single female and new to the…read morearea. WAYNE is simply the best; I trust him completely and know that he will be TOTALLY HONEST about any future repairs that need to be done and especially in taking the time to explain in detail the problem and what repair is most important (prioritized) to be addressed to ensure one's safety. I recommend this shop highly in all aspects. Fair pricing, honesty, expediency, efficiency, accommodating in transportation if needed and just all around the best!

They were very nice to deal with. I was able to schedule an appointment for the same day. They also…read moreappeared honest in their recommendations and explanations. I would consider them again.

Buying a car is a terrible experience, but fortunately there are times that it is simple and the…read moreindividuals you are dealing with don't make you feel dirty. This place is a rarity in that it was easy, the value was there, and the two dealers were honest brokers. I always reference if I would send my mom to a dealership or repair shop as my level of expectations. This time, I actually *did* send my mom here to buy her new car. She walked out incredibly happy, Brian and Charles were amazing. This dealership isn't a churn shop; each car they purchase goes through a full inspection and basic repairs, and they don't sell it if it isn't up to spec. This is better than some brand name dealerships that we went to immediately prior to this. I have a few more used car purchases in the next couple years. You can be damned sure this is my first stop.

Enroute to Columbia, South Carolina for a basketball tournament weekend, and my oil light popped on…read morejust as I entered the city limits Friday evening. Unfortunately, I hadn't checked it before hitting the road, but no worries -- Columbia is a big enough city, so finding a Chevy dealership shouldn't be a problem. Luckily, I found Hendrick Chevrolet less than a mile from my hotel. I rolled in around 8:00-8:15 Saturday morning (May 16th) to see if they could squeeze me in for an oil change, and they had no problem accommodating me. I was able to drop my car off, head to the basketball tournaments, and come back later to pick it up with zero hassle. Mackie was my service advisor, and he was awesome -- friendly, personable, and made me feel like my car was in good hands. He kept me updated throughout the process and even recommended an engine filter replacement that I genuinely appreciated him pointing out. Overall, excellent customer service and a smooth experience from start to finish. I'd definitely recommend Hendrick Chevrolet whether you're local, passing through town, or just need a quick oil change while traveling. Solid 5 out of 5 stars!

Bought my car here and it was fine. No problems. Knew the cost, no arguing. When we sat with…read morefinance we asked multiple times how long the additional coating would take and it was "about an hour" from both finance and the sales guy. Make the appt for "about an hour" and show up and service tells me 3-5 hours. I planned on an hour, took time off work and had to bring a toddler along (pick up time was right in the middle). Service guy was rude, didn't even know why I was there, then couldn't even reschedule the appt. Told me to leave and call the salesman to reschedule. Asked for a manager and they said they were busy. Isn't it their job to deal with pissed off customers? I could have stayed if they had been honest and I had been prepared to sit for half the day. Giving one star because I can't give less.

Top Notch, These guys can get it done. Ask for Frank, his knowledge of being in the industry for a…read morenumber of years should tell the whole story. You know I will tell it like it is. Just saying. JH

I was a repeat customer until recently. The so-called owner was very arrogant, unprofessional, and…read moredownright nasty. He didn't like the fact that I questioned him about new charges I was told I would have to pay for looking into the original issue I brought my vehicle in for just a couple of days prior. I said to him that I had just paid almost $1700 for looking into this issue along with repairs for other services the diagnostic revealed needed to be done and I didn't understand why I had to pay again and the original issue was never resolved. I am sure the average person would question paying additional money but I guess I'm not average because it insulted him. I understand if I needed to pay additional money for parts or the labor for actually getting the issue fix, but I was asked to pay for the tech to look into the same issue I just paid him to look into a few days prior. In fact, the same day I went to pick up my car, I had to turn around before I got home and bring it back for the same issue. After immediately bringing it back the technician (Shaun who was very nice and helpful) stated he would need more time to look into it and to bring it back the next week because they are closed on weekends. Well after I brought it back on Monday of the next week, I questioned Mr. Owner, (Alex ) and he sat erect in his chair and with a raised tone of voice began to read very aggressively from the computer in front of him spewing a list of services that had been done on my car saying none of them had anything to do with what I was currently there for. He stated that he didn't appreciate my insinuating his business did something wrong and that I needed to leave! I said to him I understood what he was saying but I didn't appreciate his delivery and his business may not have a successful future if he speaks to customers in this manner. He became indignant and stated "he didn't need my business and that he had several successful businesses and as the owner he could do and say anything he wants to and there's the door you can leave !" I want Alex to know that my business/$1600 may not mean anything to him but it was a huge sacrifice for me to pay and if future customers are treated in such a way, those dollars or lack of dollars add up and customer retention can make or break a business. So now I am out of lots of money and still can't see to drive after dark because of an electrical issue causing my headlight bulbs to blow out has not been fixed. So I would think twice about taking your vehicle here or you may end up spending lots of money and then told you aren't valued as a customer and to get out of the establishment like I was told to.