I was a repeat customer until recently. The so-called owner was very arrogant, unprofessional, and…read moredownright nasty. He didn't like the fact that I questioned him about new charges I was told I would have to pay for looking into the original issue I brought my vehicle in for just a couple of days prior. I said to him that I had just paid almost $1700 for looking into this issue along with repairs for other services the diagnostic revealed needed to be done and I didn't understand why I had to pay again and the original issue was never resolved. I am sure the average person would question paying additional money but I guess I'm not average because it insulted him. I understand if I needed to pay additional money for parts or the labor for actually getting the issue fix, but I was asked to pay for the tech to look into the same issue I just paid him to look into a few days prior. In fact, the same day I went to pick up my car, I had to turn around before I got home and bring it back for the same issue. After immediately bringing it back the technician (Shaun who was very nice and helpful) stated he would need more time to look into it and to bring it back the next week because they are closed on weekends. Well after I brought it back on Monday of the next week, I questioned Mr. Owner, (Alex ) and he sat erect in his chair and with a raised tone of voice began to read very aggressively from the computer in front of him spewing a list of services that had been done on my car saying none of them had anything to do with what I was currently there for. He stated that he didn't appreciate my insinuating his business did something wrong and that I needed to leave! I said to him I understood what he was saying but I didn't appreciate his delivery and his business may not have a successful future if he speaks to customers in this manner. He became indignant and stated "he didn't need my business and that he had several successful businesses and as the owner he could do and say anything he wants to and there's the door you can leave !" I want Alex to know that my business/$1600 may not mean anything to him but it was a huge sacrifice for me to pay and if future customers are treated in such a way, those dollars or lack of dollars add up and customer retention can make or break a business. So now I am out of lots of money and still can't see to drive after dark because of an electrical issue causing my headlight bulbs to blow out has not been fixed. So I would think twice about taking your vehicle here or you may end up spending lots of money and then told you aren't valued as a customer and to get out of the establishment like I was told to.

Avoid these SCAM artists at all costs. I purchased a vehicle from them that the entire time the…read moreperson selling it"Zeke" talked up how the entire engine was rebuilt and done 100% correctly. We paid cash for the vehicle and it didnt even last the 30 days of the temp tag. Having moved 2 hrs out of columbia I had to wait till I could have the vehicle diagnosed and show them that the problem was from the faulty engine rebuild. Their solution to doing crappy work was to offer to fix it for another 2500$. There is no way I would pay the same person that did it wrong the first time to do it again for more money! RUN to ANY other mechanic to have your car worked on, they cant even stand behind their work

First off they are nice people. But they do quality work at a fair price. My son has used them for…read moreyears. When my warranty expired on my Honda I started going there. Recently I had a problem with my car that one company quoted $500 that Zeagler did for $70.

Everything!! They take cars in and keep them for weeks on end most of the time four weeks. When I…read morefinally got fed up with them and told them if it didn't get fixed by the next day I would come and get it!! The owner got pissed off with me for saying that to him and he said he would not work on it so I came and picked up my vehicle! He got very ugly with me and I was so mad I could hardly hold back from knocking this dip shit out! I do not know why I came back to them three times, I guess I should have my head examined!!!! All three times they keep my vehicle over three weeks. When I called to check on how it was coming along the owner lied to me three separate times that I called. One time I had my 2004 Jeep Grand Cherokee in their shop they closed up shop for ten days and never called me to tell me so and when I told them at that time the voice mail box was full and I had to drive across town to see what was going on I saw a note on the door saying they closed shop for ten days, can you believe this crap. The old man owner needs to close this shop up for good and do everyone a favor!!!!! Do not take your car to this place you will regret it I assure you!!!!!!!!'

They were very nice to deal with. I was able to schedule an appointment for the same day. They also…read moreappeared honest in their recommendations and explanations. I would consider them again.

This shop is top tier, honest fair shop they wont rip you off im a single woman have took my cars…read moreto different shops they took advantage of me over priced me and dint fix my vesicle..this shop fair across the board i needed so many parts for my jeep it took a while to fix i dint mimd waiting the waiting are was so clean.i will only take my veicles to them 10/10 will definitely recommend...

First time I took my car here was just for an oil change and tire rotation. I checked my oil the…read morenext morning and it was below the L line. I was hoping it was an honest accident, so I tried them a second time for AC service and oil change. I made an appointment and dropped my car off first thing in the morning- didn't hear from them all day until I called before they closed and they told me they FORGOT about my car and would do it the next day. Oh, and my car had no oil in it again after they changed it.

Great shop, gave me a reasonable quote, told me it didn't need to be done right away, and didn't…read moreover recommend other service. I will be going to them for my Toyota needs for the foreseeable future. Everybody that helped me was great to work with.

Honest and reliable mechanic. Peter was immensely helpful when I needed emergency repairs. He…read morecharged a fair price and was extremely helpful every step of the way. Thank You Peter!

After 60 years owning cars, Peter and his staff have amazed me! Great work ethics, quick, spot-on…read morediagnostis and repair and best value! Thanks guys!!

Olin has been fixing my car for years. Always does a good job too. His prices are very reasonable…read more However they only fix BMW's. The place definitely isn't the prettiest place on earth, but keeping my car up and running is the most important thing. If you have a BMW..... This is the place to come!

It's been 2 years since my last review and I figured it was time for an update. Olin and Jay do a…read moregreat job servicing our BMWs. They are knowledgeable and honest. You will not go wrong! We just bought my bride a used low milage 2015 328i with all the bells and whistles. As always, I go to Olin for advice before I buy. I gave him the Vin and Car Fax and he told me what to look for. We are very happy with the purchase. Thanks Olin !!

Easy to book. Friendly service. Good aftercare. Been with their facility and services since 2008…read more They even took care of my late mother's car when she was 90.

They did a great job replacing my starter. Had another issue which they triaged and fixed for…read moreme as well!

So Tuesday I have my BMW checked over at a local shop because if you have been to any dealership,…read moreyou know that machine latte and golf repeats for your viewing pleasure , means your invoice is going to be in the thousands. So apparently there were 36 cars taken in by Philips, and none of the customer service reps were rattled. They sell cars, but no predatory sales people tried to sell me one while I waited for my repair. In fact, they took me early, charged for no unnecessary repairs. I anticipated being stressed and needing an adult beverage at some point but I couldn't have asked for a more perfect experience. Apparently the other 36 people figured out the best place to take their car too...

Nicole, Your…read morestatement and follow-up are inaccurate and do not address the concerns I have regarding the professionalism and quality of service your shop provided. I informed your team that I had replaced the spark plug and coil pack myself. Was it communicated to you that, during my conversation with your staff, we discovered I had actually replaced the wrong side? If so, why didn't your technician verify that first before moving on with additional diagnostics? A thorough diagnostic process should begin by confirming the basics, especially when that information was provided upfront. Additionally, your diagnostic did not identify a faulty fuel injector as the cause of the issue. The person I spoke with on the phone specifically stated that checking the fuel injector would be the next step in the diagnostic process--not that it had already been confirmed as the problem. That directly contradicts what you stated in your response. You also stated that repair shops do not keep replaced parts to show customers. That has not been my experience. Every dealership and independent repair shop that has worked on my vehicles has either offered to show me the replaced parts or kept them available until I picked up the vehicle. It is a common practice for shops that value transparency with their customers. At this point, my concern is not just the repair itself but the inconsistent explanations and lack of accountability throughout this process. Rather than addressing the issues I raised, your response contains inaccuracies and does not reflect the level of professionalism I expect from a repair facility. I see that your name also appears more then it should on the bad reviews for this establishment. Being you're listed as the business manager, I would've thought you'd actually take the time to do your research before posting a response. That is definitely not a good look on your part, and totally not surprised at the asinine response you provided being you're probably the main key to the bad customer service this shop provides.