In these uncertain times of COVID, Anger, Staff Shortages, Violence, etc. etc. I just want to give a shout out to Mr. Reaves and the patient crew who took care of My Wife's KIA. Yea, I had to wait awhile because I didn't have an appointment but this is one of the problems we face here in America ( A LACK OF LOVE & PATIENCE). KUDOS to Mr. Reaves and Staff and continue to be professional, loving and proficient in what you do. read more

I started out giving them a 4 rating, I brought my 2021 JEEP wrangler in for the Jeep wave, (oil change, with tire rotation) all were free with my purchase from up in NJ, while I was in, the tech h came to the counter, and asked for my wheel lock, (I was surprised, as I didn't think I had a locking lug nut on my JEEP. Well, I asked the tech to look in glove box, and he came back and said he couldn't find it. I said don't worry about it, it's my fault. Moving forward 2 days, I got a call from customer service, and that's as when I decided to go to car, and double check, I was correct, I did not have any locks on my wheels. Then I got slightly angry, I called and left several messages for customer service, and the service department. And nobody got back to me. I then when to shop on the only day I was able to, a Saturday, after I tried several times, and no return calls again that same day. The manager of service department was then told when I was there, that I had aftermarket rims on my vehicle, and that was why they didn't rotate them. I brought him outside, and shows him me fully stock vehicle. And he said I don't have an answer for you, and the shop is fully booked for the day. I said I am sorry, but that is unacceptable, and the fact nobody got back to me, is also unacceptable. I then agent to the main building, and also left my number again, and this in now 2 weeks later, and no return call. Very unacceptable. You have now lost me as a new potential customer. Over this. Would like someone to reach out to me, if you choose to, obviously my many calls didn't get any response. read more

Bought a brand new 2021 sorento in February of 2021. I've had nothing but issues and the service dept is HORRIBLE. They communicate nothing and never answer the phone. Currently, my car is sitting at the dealership with a messed up transmission (at 41,000 miles). It has been there for going on 3 weeks and has not even been looked at because I didn't have an appt... as if I knew my transmission would quit. Highly recommend steering clear of this place!! They do not care and are as unprofessional as you can imagine. read more

I bought a brand new 2021 Kia Stinger in Dec 2020. Do not waste your time here in the service dept. The service representatives, the lady at the check out desk, everyone who answers the phone (especially the Latino man in the Parts dept) are unprofessional and do not know what they are doing. Every single time I've brought my car to be serviced there has been an inconvenience. I feel like a Karen every time I went here. Thank God I've moved to North Carolina so I don't have to deal with these people anymore. read more

Terrible service. Took my car in on Monday. AC intermittent. I had the parts and Service bulletin for them. 3 days later it hadn't even been looked at. No call, no update. Finally went and retrieved it. Took it to another KIA service center. Sitting here on day 3 again no call on problem (although I diagnosed it myself as I'm ASE certified just unable to get under car) so I've decided to never ever buy a Kia again. read more

Had a flat tire on my Kia Optima at 11:30am. Had to wait for a Towing Company to pick up my Car for nearly 2 hours and almost wasn't allowed to ride with Tow truck driver because of COVID, but the driver was nice and let me ride!. Got to the Dealership, Galena of Kia in Columbia,SC at 2:00pm and didn't leave till 5:00pm!. Tire was fixed within an hour but had too wait to sign paperwork till 5:00pm!. So because KIA couldn't see fit too add a spare tire with a purchase of one of their cars, all the American cars I bought came with a spare tire!, I had to get a tow to dealership and wait all day to get a flat tire fixed!. Bad enough I had to pay such a such a ridiculous price for a foreign car now Kia wants you too pay another $300.00 for a rim, mounted tire and tools. Buy American made cars they come with a spare tire. BTW that was the worst service I ever received from a dealership ever!. Three (3) hours to get a flat tire fixed. Management should be ashamed that they put paperwork before Customers. read more

Sine I bought my first new Kia in '15 from JTs Kia, I knew I would never buy a car from them again and went straight to Galeana. Jts gave me nothing but problems. After 3 years I FINALLY brought my old '15 car to Galeana Kia and they impressed me big time. It was nice to have someone FINALLY listen to me, and not only believe me instead of thinking I'm crazy, but work to FIX the issue my car was having instead of blowing it off. I was very impressed. So when I got in a wreck in 2019 and needed a new car, I knew I only wanted another Kia Optima. I loved my first one. And I went straight to Galeana. My salesman was great- he knew everything about the car and was extremely patient when I asked tons of questions about the car and about the price and about the warranties, etc. Even when I told him I was going to go look around at Carmax he was super polite and never once got pushy or rude about it. I was at Carmax maybe 10 minutes before I went right back to Galeana and bought a brand new '19 Kia Optima. Can only say great things about this place! read more

Galeana Kia - New 2019 Kia Optima - Auto Repair Near Me - Columbia, South Carolina

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I had engine wear (stuck valve) on my 2016 kia forte. It was covered under warranty. Sent it to Galeana, they debated me back and forth about oil change receipts for over a week. FINALLY after complaining to KIA corporate, they called the next day saying it was covered. So I get the car back and it is missing a plastic splash shield, they ALSO scratched my expensive aftermarket wheels, and after trying to dispute it to the service tech they gave me an attitude. Days later I hear transmission noise. So being wise I sent it to JT's KIA and i'm just now finding out that the oil pump was not properly torqued down!!! Now Carmen at customer service is a great lady she cut me a check for the missing part I had to buy (splash shield) BUT their service department is an absolute joke!!! Avoid service from them you will get F***ed!! read more

they're happy to sell you a car, but now that the car needs a potential engine replacement you can't even get a service appointment never do business with someone like this don't buy a Kia and definitely don't use Kia Finance read more

If I could give them 1/2 a star I would! After visiting them, another dealership, and then contacting them by their website last night, I was trying to see what kind of deal I could get, making sure I was getting the best. I get it, they are cars salesman but they hit a new low this morning. "Zoey" texted me stating she would talk to the manager, then I received a text from a "manager" from the previous dealership asking me about the prices that were discussed the previous night at the previous dealership. Turns out they were both from the individuals at Galeana, I called the previous dealership to confirm that this other "manager" was not contacting me. Instead of being adults and doing their job they lied about who they were. When people think of sleazy car salesman, they should think of this place. I can walk away without an agreement on the price of a car, I can't and won't sit by while people lie and try to make a fool of myself or anyone else. I will be contacting the BBB and we have tried to contact the customer service manager but have not gotten a call back. Beware of this place and their salesman. I do want to add that while Zoey may the name of the automated system, these text messages were not. They were very detailed in price and conversation. read more

Due to Covid my part was delayed. This place made everything right, even though it was beyond their control. 5 stars. All is well. Thank you. read more

Bought a Chrysler 200 and one of the best buying experience I have had in probably 10 car purchases. No pressure, listened to my desires, got me in the car I pointed to, and great chat as I waited for finance etc. Your business guy really easy and no up charge pressure - that's what has really wrecked prior experiences in car purchases. Already telling my wife when its time for our next swap out Gotta Go To Galena!!! read more

Technically, my recommendation is largely directed towards one employee named LeVarus Reaves. I will be the first to admit that I typically drive from Columbia SC to Kia of Augusta GA because in previous years, my experience with Galeana KIA was below average, well below average. A few months ago, I had an emergency situation and couldn't risk driving to GA so with hesitation, I visited Galeana KIA on Greystone Blvd. With low expectations and high anxiety, I walked in and happened upon LeVarus and just like that, he managed to ease my anxieties. Due to previous dealings with this dealership, I truly had very little faith that my issue would be resolved or that I wouldn't be grossly overcharged. LeVarus carefully explained the issue, reviewed the diagnostics with me, answered my many questions, and most importantly, he exhibited a level of compassion lacking in so many others. Fast forward, my KIA was experiencing serious issues while I was traveled for work, it was getting dark, wooded area with no road lighting, and my car was in distress. I immediately called KIA and thankfully, LeVarus was on the other end of phone. He literally spent 10 minutes talking me off a ledge, calmed my anxiety, and stayed on phone with me until I was in a safer location. He kindly offered to remain on the line until I made it home but here's the good part, the dealership was closing and I couldn't make it there in time but he was willing to stay late to stay on the phone with me to ensure my safety. Let's be honest, there aren't too many people willing to sacrifice their Saturday night, even a short 30-45 minutes to stay on the phone with a distressed driver but he didn't hesitate to make the offer. I've taken my fair share of business classes and one thing is very clear to me, a company's greatest assets are its employees. Sadly, the phenomenal, hard working, and compassionate individuals are often overlooked but I refuse to let LeVarus' good deed go unnoticed! I'm indebted to him for calming the fears of terribly frightened woman traveling along dark roadways at night. I vividly recall his words, "You will make it home safely!" and he just kept repeating the phrase until I joined him which ultimately helped to both distract and calm me. In the end, my engine seized but I was close to home. In LeVarus, Galeana truly has an invaluable asset, please uplift him for going above and beyond. Thank you. read more

Galeana Kia - Auto Repair Near Me - Columbia, South Carolina

Lessons learned. Please be careful when receiving services at Kia you double check the amount they will charge you prior to final billing. On the Kia service site it stated that the 90,000 mile service was $210. I was shocked to receive a final bill of over $740. I did call to question this and was told that I had approved the pre-service. I did sign the preservice but have to admit I do not recall seeing the amount. It may have been there but I assumed they were in the ballpark of the $210 that the service department pre-quotes when you sign up for service. Kia could improve through several options. 1.. The preservice quotes need to be more in line with the actual expense. 2. A copy of the preservice agreement and cost should be given to the customer prior to service. 3. The service representative should verbally tell the customer the cost of the estimated repairs. Again, it was stated that this was written and I agreed to it. Since I do not have this I cannot confirm it. They did offer a $50 credit. I don't expect to ever use this. I do like the service folks but sticker shock is not always welcome. On Google review is my attached bill for those planning to get a 90,000 mile service. read more

One star is too high. In 2019 we moved to Columbia, SC and took our 2017 fully warranted Kia Niro in for an oil change and to fix a loose rear panel on the hatch door. They claimed to fix the hatch, but it immediately fell apart again. Repeated attempts to get them to fix it has brought no relief to that problem. HOWEVER, we were sold a 4x oil change contract giving us 4 oil changes for the price of 2. We have used 2 of the 4 in the time since, but we found out today after we brought the car in for its 3rd that there was a 2 year limit on the contract. "You should have been told" was their response. No apology for the "misunderstanding," no offer to make things right. In the time we've had the contract we've driven only 9000 miles in 3 years. No where on the contract does it state a time limit. Not only did we not get all 4 oil changes, but we had to pay $94 for our 4 quart oil change today. This place is scam center USA. I would stay away from Galeana. Too bad--I was actually thinking of going to their new car show room while I waited. What do you think this dealership lost today? read more

Galeana Chrysler Jeep KIA is a dealership I will never forget. From the moment my husband called to inquire about a new vehicle, Leo was absolutely amazing. We drove over and met with Leo, he walked us around the lot looking at the vehicles we had mentioned. Leo was outstanding in really listening to what my husband and I wanted and made sure countless times that we were getting what we wanted. Leo is a very humble and genuine person that I highly recommend working with. During the process of buying the vehicle we decided on, Steve jumped in to help with our numbers and much more. Steve was truly just as awesome in listening to our concerns, working with what we wanted and made it happen. Finance is also just as great in breaking down everything. The service dept. also did an amazing job on detailing my new vehicle. She is clean and pretty! I couldn't be happier with my new vehicle upgrade! This a dealership I would drive to miles away just to work with these awesome individuals again! Thank you both so much. Brianna & Kevin read more

buyers be ware!!! don't go there they are liers, the salesman(von) was not truthful, he will tell u ur deal is done & u put money down to hold the vehicle then u go back to pick up the car n finish papaerwork 2 days later they say u can't get it cuz u need more money but no one called to let me no with then those 2 days & said anything about more money! don't trust them go to another dealership! plus the older salesman(joe) treats and talks to u like u r a piece of crap!! buyers again be ware don't stop here!! read more

Bought our third jeep there last Saturday. Great deal and friendly service as always. First jeep was a grand Cherokee back in 2002. Still drive it to work. 213,000 miles on it and it stills runs great and gets 20 MPG. Got a Wrangler this time. read more

I purchase a car August 15. I had to take the car back two times within the warranty because the check engine light was on and it stalled in picking up speed when I pressed on the gas. Both times they said nothing was wrong therefore nothing was done. They just did something to make the check engine light off. Now I have no car. When I called service they said no one looked at it and Brain would be in the next day to look at it. I called the service manager left a voicemail and he called back within 10 mins. He said someone did look at it and I needed a new engine which would cost me 6800 because my warranty is now out. My mechanic had me to call back on three way to talk with the manager. He told my mechanic the engine didn't blow it was the head gasket. Complete different story from what he told me. I figure they are trying to get over on me because I am a female. Every time I went there they said nothing was wrong and now I am without a car and still making payments on it. They said when they get the cars they just put it on the lot. I believe this car wasn't serviced before they sold it to me. I took it to another shop to get a diagnosis and they found several things wrong which kia service did not find on the same day. I feel like I was scammed so BUYERS BE AWARE!!!! read more

Found a car listed on the CARFAX website that was being sold at Galeana Chrysler Jeep Kia. I sent a email to the dealership asking to send me additional photos of the car, since the only photos that were posted on CARFAX were of the exterior. Received a response from Zoey asking for my phone number so they could talk to me. I replied back, saying I asked for photos to be sent, and that if I liked what I saw, I would gladly talk over the phone with a salesman. Communication from the dealership completely stopped at that point. After about 5 hours had passed, I emailed once more asking for help with someone else from the dealership, as it became apparent Zoey was not going to help me. Again, no response. I then went to their website to find the car I was trying to get information on. Surprise! I could not find it, which tells me they never had the car available for sale. Very devious. Instead of telling me this in the beginning, my time wouldn't have been wasted. Stay away, you don't want to deal with people like that. Robert R. read more

I took my car to the body shop to get an estimate to repair my vehicle. My parts were ordered and after they came in I was told that I could bring my car in. I dropped my car off the next day and was told the repairs should take less than a day. I called the next day to get an update and was told that one of the parts was not correct and the correct part would be in the next day. The next day came and went without a call to give me an update. I called on the morning of day 3 to inquire as to when my vehicle would be ready and found that they had the part but had not started the repairs. The person I spoke to said that she had to go over to the parts department to have the parts pulled and that she would call me with an update in an hour. Another person called me back about 1100 to tell me that the repairs should be completed in about 3 hours. I called at 1500 and spoke to the same women and was told that my vehicle was ready to be picked up. When I arrived, I gave my name to a woman who pulled my paperwork and asked if someone called me to tell me that my vehicle was ready. I said no and that I had to call you to find out if it was ready and that I spoke to another woman who told me it was ready. She then told me that no one could have told me that because my vehicle was just taken over to the service department to have a wheel alignment done and that someone called me to let me know. I reiterated to her who I spoke to 20 minutes ago, and that there was no mention that the alignment had not been done and it was supposed to have been done as part of the repair process. Apparently, the women that I spoke to earlier who told me that I could pick up the vehicle called me while in route and left a voice mail message that she was sorry but my vehicle still had to have the alignment done and she was not sure if they could get it in today. I asked if I could pay the bill and wait for the alignment to be completed. She told me that I had to go over to the service department to pay so I went over to the service department. I asked a gentleman at the service department if he could give me an update on my vehicle and was told that it was not currently on the rack and that they probably couldn't get to it until tomorrow. At this point I advised that I didn't want the alignment done and just wanted to pay for the repairs that had been done so far. I was then told that I had to go back to the body shop to pay. After I got back to the body shop they removed the cost of the alignment from my bill and I paid. I've been getting vehicles repaired for decades and this was by far the worst experience I have ever had. The lack of customer service was astounding. I had to initiate every communication to find out what was going on. It took 3 days of me calling to get a repair completed that I was originally told would take 1/2 day. I went to this body shop because I bought my vehicle at this dealer and received excellent service during the sales process. I would not recommend this body shop if you need repairs. I am an insurance agent and my wife is a claims adjuster and based on this experience we will not be recommending this dealership to our clients going forward. read more

Had a great experience at this place purchasing an awesome 2016 Kia Optima SXL. My salesman Devon R. Was great. He was thorough and patient in explaining all of the many features the vehicle has. I didn't feel pressured like some car salesmen can make you feel. I was also happy with the trade in value of my 2004 Altima. I am very pleased and happy with my vehicle. If you want a great salesperson and are looking for a car go see Devon!!! read more

My Daughter attends school at The University of South Carolina and when she went out there for her Freshman year in 2012-2013 she lived on Campus so we felt she did not need a car. Her 2nd year, this year she got an apartment off campus. We decided it would be much better for her if we purchased her a vehicle. After much research we decided to purchase one in SC for various reasons. We looked at many brands and chose Kia. I searched online and researched about 6 dealerships in and around Columbia. Galeana Kia was the easiest dealership to work with because not only were their prices extremely competitive but they made me feel comfortable about taking care of my daughter's car. My sales rep, Joe was extremely helpful and was patient with me as i asked many questions during the several weeks i took to get everything done remotely. Being 2500 miles away from my daughter it was important that my wife felt confident that my daughter had a dependable vehicle and a dependable dealership who would be there to take care of her car. One less thing for this Dad to worry about. Thanks Joe and Galeana Kia! read more

Galeana Kia - Auto Repair Near Me - Columbia, South Carolina

My husband was travelling to Columbia when my Jeep broke down. Galeana service was awesome!!! It was a difficult problem to diagnosis but they were persistent and finally got the issue rectified! Can't speak highly enough of them! Thank you from the Brockman's! read more

I want to thank Cliff Lewis and the rest who worked on getting a car deal together for my daughter. She needed to replace a car quickly and we were in by 8:30 and done by 9:30 with financing in place. I was able to return a car rental and make my flight at 11:30. Good work!! read more

Just purchased my first vehicle from Galeana and the experience was awesome! I worked with Von and he answered all my questions. The team at Galeana worked hard to give me a great deal. read more

Very disappointed with the service call I just made to the Service Department. I called to see if I could get my daughters vehicle in for an oil change and a recall to be fixed since she purchased the vehicle from you. The rep immediately advised me he had no openings until Sept 6. I did ask if there was any way to work her in before this Sunday since she has a short leave from the Navy and will be home tonight and leaving back on Monday. How else is she to get her vehicle oil change and one recall done except for when she is home on leave. I called another dealer who was more than happy to work her in and agreed to have it done on Friday. WORST SERVICE CALL EVER MADE read more