I had a truly disappointing experience at Lotus Spa, and it centers on the actions of Dr. Michelle…read moreFacer, the medical director and owner. I made a simple mistake on their new online scheduling system and reached out to correct it. Rather than receiving any understanding, I was met with a rigid "policy," no exceptions. Even worse, Dr. Facer refused to address the situation personally. She left her staff to deliver her decision instead of taking responsibility for the response herself. And that response? I would still be charged for the appointment I accidentally booked -- but I was "welcome" to schedule another appointment for the following week and pay for that one too. That is not customer service. That is not leadership. That is a business owner choosing to hide behind policy rather than help a customer who tried to fix an honest mistake immediately. I was literally preparing to book additional services when this happened. Their unwillingness to show even minimal flexibility made my decision easy: I'll take my business elsewhere.

The service was wonderful as always. It really is a great, relaxing experience when we go in for…read moreour husband/wife pedicures. The staff is is warm and friendly. Big shout out to Janel and Kang for another wonderful pedicure

Katie was great with my hand tattoos! Confident in her work, relaxing atmosphere! I would…read moredefinitely recommend The Beauty Room!

Jenn is amazing. She cares for what she does and you can tell just by the way she talks!read more

FANTASTIC EXPERIENCE!!! I do a lot of traveling for work and I have come to love the service given…read moreto me by most of the Sugaristas I have had in many different states. However, the team at Eau Claire, deliver amazing results and excellent customer service. Thank you so much to Eryn and the team for treating me so warm and kindly and making this experience an easy top 3 visit to any Sugaring location I have been to. Your staff is knowledgable and fun to talk to. From the moment I walked in I felt a good vibe within the space. The service was quick and as painless as this type of service can be. I don't know when or if I will be back in Wisconsin but if I am I am happy to know this store delivers the same experience as all the others I have been to.

sugaring does NOT hurt less than wax, don't let anyone tell you that! maybe besides the after…read moreeffects, it is correct in saying it does not pull on your skin which i loved, but getting your hair ripped out hurts all the same. i got a Brazilian and the girl seemed rushed and missed a few chunks of hair but I did not want to go back to get it fixed bc i had already cried, was embarrassed, and the girl did not seem like she wanted to help at all. she kept apologizing which i thought was odd, and it made me feel bad for being in pain. i have been waxed before without crying, this experience was a lot. it is $15 more than a wax, and i do not think i will do it again.

It was an okay experience. Nothing out of the ordinary. Nothing special. Really beautiful…read moreestablishment.

I asked for my nails to be shorter and the lady said "I think they're fine" and she wouldn't fix…read morethem and my nails are crooked but she also ignored that.

I have been seeing Daw for years for my PMU. She is truly the best in the business and I wouldn't…read moretrust anyone else with my face! She is very professional and makes sure everything looks great to you before starting. I have had my brows and lips done and I always get so many compliments on my PMU! It saves sooo much time getting ready as well! You have to book with her!!

From the owner: My expertise lies in microblading, powder/ombre brows, combination brows, lip blush, and waxing,…read moreall aimed at achieving a natural, effortless beauty that simplifies your daily routine.

I waited several weeks to leave this review because I wanted to make sure I wasn't reacting…read moreemotionally or out of haste. After having time to reflect, I feel strongly that other clients should know about my experience. I would encourage anyone considering this clinic to carefully consider before subjecting themselves to work with Sarah. Based on my experience, I found her communication to be unnecessarily hostile and lacking in understanding or professionalism. There are other clinics in town that I believe provide a much more respectful and customer-focused experience, and I will personally be taking my business elsewhere. Here is my story: I initially came to this clinic because I wanted my skin looking its best for my wedding. I spent around $800 on Botox with Kassie, and both Kassie and Sarah knew that my goal was to have good skin for my wedding photos. I then wanted to schedule one or two facials before the wedding, specifically to safely remove peach fuzz. A few months earlier, Sarah had used a blade to remove it and accidentally scratched my entire face, leaving small cuts and scabs across my chin. I understood that mistakes happen, so I didn't hold that against her. This time, however, I specifically communicated my concern to Kassie. She recommended a different tool that she described as being "cut proof." When I arrived for my scheduled facial, I was told the tool was broken and that we should reschedule. I had already rearranged my work schedule and made arrangements for my animals to accommodate the appointment. I asked whether there was another service I could receive instead, but was told they didn't offer anything else and that we should simply reschedule. Kassie then suggested calling in a prescription for acne. I provided the necessary information, went to the pharmacy, waited in line, and then discovered the prescription had been sent to the wrong pharmacy. I had to drive to another location, adding roughly another 45 minutes to an hour to an already wasted appointment. A few days later, I returned for my facial and paid around $350. I also asked about fitting in another facial before my wedding, and Kassie told me to call and schedule one. The next day, I noticed an additional $100 charge. When I asked about it, Sarah told me it was a cancellation fee. I explained that I had not canceled the appointment -- Kassie had asked me to reschedule because the tool they intended to use was unavailable. At no point during that interaction was I told that I would be charged a $100 cancellation fee. I would have been much more understanding if this had been clearly communicated to me at the time. Instead, I was charged after the fact and then told that it was simply the clinic's policy. I tried to resolve the issue respectfully over text during business hours. After several messages went unanswered, I received an automatic reply stating that the clinic would be unavailable for several days. I responded that I wished the issue could have been addressed before she was away because I felt the charge was unfair and had never been explained to me. Sarah's response was extremely hostile. She took offense to my referring to her being "on vacation," even though I was simply referring to the automatic message saying she would be unavailable. The conversation escalated from there, and I was ultimately told that I was no longer welcome at the clinic -- one week before my wedding. The $100 itself wasn't the issue. It was the lack of communication, the fact that I was charged for an appointment I did not cancel, and the way my concerns were handled when I tried to address them. I have spent thousands of dollars at this clinic and expected basic professionalism and customer service. Instead, I left feeling disrespected and extremely disappointed. Although Kassie is nice to work with, I would never work with Sarah again.

I've only been to Jill. She is an expert with the fillers and Botox that I have now received twice…read morefrom her. I am happy that I found Sakura after moving to the area. I had a regular dr I'd seen for years for everything, and a couple I've had to try when moving. Those didn't end the worst, but not great. Jill is a true talent.

I've been going to Georgia at Starr's Sister for years. I always look forward to my appointments…read more She does a fabulous job with cut and color!!

I went in with very high expectation and left crying. Don't even care to remember the name of the…read morewoman doing my hair. Way too short and not at all what I asked for. She apologized for taking too much off then TOOK EVEN MORE OFF!!! Can't believe I spent $80 for nothing... I should've done it myself with my kitchen scissors.

Me encanto este lugar y estoy tan feliz con mi tratamiento, muy amables que te hacen sentir muy…read morecómodo y confiado, y estoy tan feliz y agradecida con mi servicio con Molly, 100% lo recomiendo tuve una gran experiencia Molly pasó mucho tiempo conmigo durante Mi consulta muy informativa y muy amable, feliz de poder hablar Español con ella. Me dejo emocionada de haber probado algo nuevo , no puedo esperar para mi segundo tratamiento, El espacio es muy bonito y limpio ¡Hermoso lugar con un gran servicio!

Professional treatments with pleasant employees. Very comfortable setting & many services. My…read moreinitial visit made me want to come back to try other services.

Amber introduced me to several new products. She was really aware of what I was looking for as an…read moreolder shopper. She is so knowledgeable and skilled. she will make an appointment too if you have a tight schedule. always ask for Amber she is the best! CG

This place has the worst customer service I've ever experienced in my life. Went back after the…read morefirst time thinking there was no way these people were still employed but somehow had an even worse experience today. Is it no longer a requirement that salespeople even have to speak? Are we just grunting and staring now?