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    Ulta Beauty

    3.3 (9 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 weeks ago

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    1 year ago

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    1 year ago

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    Ask the Community - Ulta Beauty

    DeFatta ENT & Facial Plastic Surgery

    DeFatta ENT & Facial Plastic Surgery

    1.6
    (8 reviews)
    3.0 mi

    Negative 0 stars. Billing was not transparent enough with me regarding what my VA prior auth would…read morecover on allergy med delivery. The office did not tell me I qualified for shots only per the contract and I bought expensive drops because everyone guided me toward that option, even the doctor in the consult after the test. Billing does not communicate with staff apparently. I am 100% disabled and qualify for free health care and was told by them too that I could get reimbursed from VA with a receipt. Who wouldn't choose home drops instead of weekly shots? After repeated denials for a refund from anyone, I gave up and resigned to getting shots next. Had a follow up a few days ago where a lighthearted mention of my situation and Billing semantics turned into his imposing egotistical moody "specialist" questioning me because he had no clue what convos Billing had with me and VA. He reduced me to a tearful shaky shell of a person and I kept trying to explain this long story. He called me a liar, and that I insinuated he was a liar, and that staff explained my options. They DID, just not say hey we are solely contracted to give you these shots. And they had no clue about drops reimbursement VA policies anyways. Told him I was so upset I could not rightfully make a decision to do the shots now. No kleenex, no apology, just a "have a nice rest of your weekend." I was so embarrassed and upset. The only nice person through all of this was nurse Jocelyn, at his office.​

    Very disappointed with initial visit. Spent less than 3 minutes, "you need to go see..." and…read morecharged $103. He stood with his hand on the door the entire time and was obviously not interested in helping or even trying to find out what this issue was.

    Ulta Beauty - skincare - Updated August 2026

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