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    Ulta Beauty

    3.3 (9 reviews)
    Open 10:00 am - 7:00 pm
    Updated 1 month ago

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    10 months ago

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    1 year ago

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    2 years ago

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    8 years ago

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    Ask the Community - Ulta Beauty

    DeFatta ENT & Facial Plastic Surgery

    DeFatta ENT & Facial Plastic Surgery

    1.6
    (8 reviews)
    3.0 mi

    I had a bone blocking my ability to breathe out of one nostril ever since I was a teenager. Dr…read more Robert DeFatta looked at it and went, Mama Mia. Lol Yes, it was bad. His professional manner was very kind and comfortable. I had surgery to repair this, but imagine my despair when the bone was still there, still out of place, but I could breathe out of that nostril...but to my horror, my other nostril, the one that was fine? now has less space and so the problem has switched from one side to the other. Good grief! This is a major surgery to go through and I had a hard time coming out of the anesthesia. I just was so heartbroken. I thought for sure he would get it right.

    Negative 0 stars. Billing was not transparent enough with me regarding what my VA prior auth would…read morecover on allergy med delivery. The office did not tell me I qualified for shots only per the contract and I bought expensive drops because everyone guided me toward that option, even the doctor in the consult after the test. Billing does not communicate with staff apparently. I am 100% disabled and qualify for free health care and was told by them too that I could get reimbursed from VA with a receipt. Who wouldn't choose home drops instead of weekly shots? After repeated denials for a refund from anyone, I gave up and resigned to getting shots next. Had a follow up a few days ago where a lighthearted mention of my situation and Billing semantics turned into his imposing egotistical moody "specialist" questioning me because he had no clue what convos Billing had with me and VA. He reduced me to a tearful shaky shell of a person and I kept trying to explain this long story. He called me a liar, and that I insinuated he was a liar, and that staff explained my options. They DID, just not say hey we are solely contracted to give you these shots. And they had no clue about drops reimbursement VA policies anyways. Told him I was so upset I could not rightfully make a decision to do the shots now. No kleenex, no apology, just a "have a nice rest of your weekend." I was so embarrassed and upset. The only nice person through all of this was nurse Jocelyn, at his office.​

    Ulta Beauty - skincare - Updated July 2026

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