Have lived in Glenwillow for a number of years and finally came out to try the Grille. Needless to say, based on my rating, I was not impressed.
We arrived in a very off time for a late lunch (around 2:30 pm) and waited at the entrance right next to the podium without any attention paid to us. The one server who walked by did not even glance over in our direction. Finally, when the hostess appeared, we were flippantly told we could just sit wherever in an attitude that was not worth the wait. Bad first impression already.
Our server ended up being the one who hadn't even looked at us after we arrived and had waited for quite some time. He introduced himself as Paul, though his nametag stated otherwise. He told us that "the regulars call him Johnny Cash," which I found both strange and annoying egotistical at the same time. We ordered a bowl of the Lobster Bisque to start off with, which, while it wasn't bad, I found hard to believe was something our server had called on the most popular and signature dishes. It was good, but nothing spectacular about it, and also a bit too sweet with a strange aftertaste.
We order two of the "flatbreads" (pizzas). The Hot Italian Sausage flat bread was tasty. The sausage seemed pretty mild at first but had a spicier kick afterwards. My flatbread, the chicken alfredo flatbread, had read on the menu as having alfredo sauce, broccoli, chicken, and cheese. When I got my flatbread, I was a bit confused. There was no broccoli and I didn't really taste any alfredo sauce. There were, however, onions, carrots, and what seemed like cabbage. I ate a piece, and while it wasn't horrible, it wasn't that great either, and it certainly wasn't a chicken alfredo flatbread. After waiting and waiting for our server to return (which was ridiculous seeing as how the place was nearly empty and his other table was almost right next to ours. We later noticed that he had been sitting in a booth closer to the bar chit-chatting with some coworkers and paying no attention to customers, only to the jabbering of the hostess who was far too delayed in attending to the podium and the TV screen up above), I asked to see a menu again just to make sure that I hadn't read the description of the chicken alfredo pizza incorrectly and to check if there was a similar menu item with different veggies that also was topped with chicken. Nope. When our server returned again after a long wait (we watched him sitting and talking without glancing in our direction), I asked him if the chicken alfredo flatbread was supposed to have carrots and onions in it, to which he responded quickly and emphatically with a "yes."
Now, tell me why the Glenwillow Grille would put on its menu a fairly new item (and I know that this menu item must be decently new since I had checked and downloaded the menu on my phone about a month or two ago when I had previously planned on visiting the Grille. When I checked the file that I still had, the chicken alfredo flatbread was not listed, so it must be fairly new) with such an incorrect description? I would not have wasted my money ordering this flatbread had I known there would be cabbage, onions, and carrots on it, as I despise carrots and do not like cabbage or lettuce on pizza at all. If the description was truly correct and the item was simply made incorrectly, then why was our server so misinformed about the contents of this menu item? He had the attitude and apparent skill and expertise of a brand new server, yet he had mentioned a relationship with regulars at the restaurant. Baffling.
After this experience at the Glenwillow Grille, it is safe for me to say that I will not be returning again. I certainly never plan to bring, and waste, my money at a restaurant where the menu descriptions are so incorrect and the servers are so inattentive, aloof, and unhelpful. read more