There's no tech repair or service business I would recommend more than Keystone Computer Advising…read more The service I received was exceptional -- unlike anything I've experienced from Geek Squad or other mainstream tech services. Ricardo is not only an expert who will gladly help and repair your PC, but he's also fair, communicative, and exceptionally skilled. In addition, my PC was repaired and ready to be picked up within a day of leaving it in Ricardo's hands. When my PC wouldn't turn on -- which I believed to be a power supply issue -- I first took it to Best Buy for a diagnosis. However, they could not have been less helpful; they wouldn't even attempt to identify the problem. In contrast, when I reached out to Ricardo, he very nobly offered free advice on the safest and most cost-effective steps to diagnose and fix my PC in an effort to save me money. At the same time, he reassured me that he'd be happy to handle the repair himself if that was my preference. I can confidently say there's nowhere else I'd rather go for my computer services and repairs. I would be remiss not to mention the care and thoroughness he brings to every step of the process. Not only did Ricardo repair my PC -- the service I received truly went the extra mile. It's now running like brand new. In addition to replacing the power supply, he completely cleaned out the dust, replaced the thermal paste on the CPU, and checked for viruses and malware. Throughout the process, Ricardo maintained clear communication regarding the services he was performing, and he never charged me for anything I didn't request.

The level of professionalism and customer service is out of this world. I dropped my laptop while…read moreit was charging and it fell on the side where the power chord enters. My laptop would no longer charge. After calling several places and going to the geek squad I was devastated with the grim prognosis and expensive solutions offered until my husband found Keystone on another site. The reviews spoke so highly of Ricardo, that I quickly called him despite it being closing time. To my surprise he picked up the phone and then offered to stay and wait for me. He was amazing, told me he'd run a diagnostic to check my hard drive first to be sure there was no damage from the drop- why repair if hard drive damages (wow! We agreed that he would proceed with the repair if all was well. He spelled out the terms of our agreement and gave me a 5 day turn around. You can imagine how happy I was to get a call the following day from him saying my laptop was ready. This is my kind of establishment, honest, fair, customer-friendly and fast! He clearly is passionate about what he does and it shows.

We brought our two tower computers for help. They kept them overnight. We picked them up and…read morebrought them back to our office. Our software has never worked again. Be warned

Very helpful people. Dropped my pc off because it wouldn't run any games and I have no clue what im…read moredoing with it, they had it back to be better than when I got it within 24 hours. If I ever have any other problems I'll be back.

Fantastic service, their prices are very reasonable. My Dell laptop went dead 7 months after I…read morebought it, and when I took it to Best Buy they wanted to charge me $300 to get the mainboard replaced. I took it to this shop and they got it repaired for $79 since they determined only the CMOS had to be fixed. Suffice to say, I will be doing all of my computer repair here from now on.

Had a laptop computer with which a Microsoft automatic system update failed to complete. I tried…read morethe Microsoft system rollback / fix options without success. The computer was useless at that point. I found Spruce IT who arranged to come to my home to assess the issue. Ben was terrific! He was very knowledgeable and let me know what was happening thought the entire process.

Went in the other day to check out some low-end computers. Abdul, he's on your right when you first…read morecome in. What a pleasure to work with. We ended up walking out with an ASUS laptop with the understanding that we could test it out at the house with programs we were questionable about. If we didn't like it we could bring it back with no questions asked. We took it home. It was as expected; We installed said programs. They did not work. I called Abdul in the morning. I explained to him the situation and he invited us back to the store. I got my money back with no questions asked. He s real quick to listen, offer suggestions and really work with you financially to reasonably get you what you wanted. In the future when I'm looking for anything in this realm I'll be calling Abdul first. Come check him it.

I went in and bought the iDroid and after using it I no longer wanted it because it kept freezing…read more So when I went to take it back they didnt want it because I have over 7 days and they wrote up a receipt that I never got. So they gave me my money once I pointed out the fact that they still had the 2nd receipt. Also they do a 25% restock fee meaning they charge you 25% of whatever you bought to take it back. But they tried to run a scam on me when I said the phone was messed up, they tried to hide that 2nd receipt so that I didnt see it and the never told me about the 7days or the 25%. THEY ARE SCAMMERS!!

I was glad I went here. The staff was knowledgable and friendly and I found the the prices…read morereasonable. I got 15% off for checking-in through yelp. I'll take it! I'd return for sure. A mellow, serviceable alternative to the Apple Store and right around the corner.

I am a longtime customer of Springboard Media. Recently I needed a new Macbook. I'm so glad I went…read moreto Springboard instead of the Apple Store. The Springboard staff is so well trained and tries so hard to do whatever it takes to make the customer happy. I brought my old Macbook in, they ran diagnostics on it to see if the hard drive was in good shape. Fortunately it is. We were easily able to transfer the data from the old computer to the new one. I was in an out in a hour with a fully functioning already set up Macbook plus my teenage daughter is now thrilled to have my old Macbook which was cleaned off and ready to go. Thank you Springboard for excellent customer service!

My computer was running extremely slow and Tech 3 Services fixed it. Since COVID-19 everything I do…read moreinvolves my computer. I have to do zoom meetings with my doctors and could not afford a new computer. They fixed my computer and returned it back to me on the date expected. Professional, excellent work. I highly recommend.

I never used Tech 3 Services before, but I am so happy that I did. Russ was very nice and…read moreprofessional. Because of COVID-19, he always had his mask on and kept his distance. Since we put up a 6-foot fence, we needed a security system. Russ installed one and was great with answering all my questions....On another occasion, my Ring was not working properly. Russ had to installed a newer version on the front door and he also installed a new one on the back door. I highly recommend Tech 3 Services.

I have a Gateway that decided it really wanted to piss me off and up and died on me about 1 1/2…read moreyears ago. I was so ticked, I decided to stuff it in a closet and bought a netbook (Asus Eee PC, pink, love it!). I'm trying to practice forgiveness and so decided to forgive that little electronic bastard. I retrieved it from the closet and decided to take it to the hospital (computer repair service for those readers who take things too literally). My first option was this little hut of a shop that, peering through the window on the day I happened by, stopped, and was relieved it was closed because it was dark and grimy and littered with papers and computers. I started having second thoughts about reviving my Gateway. In my mind, I pictured the owner who surely wore a ripped t-shirt stained with ink and a beard crusted with doughnut crumbs. I know so little about computers, and, given the public perception of computer technicians (lanky geeks who had posters of Pam Anderson on their walls and for them, WOW (World of Warcraft) is not a game; it's a lifestyle) - I was: A) Afraid I'd be ripped off and B) Afraid all my bikini pictures would be taken off my laptop and traded around the WOW world. So, I put the Gateway back in the closet (gentler this time) and decided I just wasn't ready. And then, serendipity. I happened to drive by a sign that said "Real Techs." It was close to my home and I thought I'd call - why not? I spoke with a courteous man over the phone and did not detect any WOW rifle sound effects in the background. I threw caution to the wind and drove the Gateway to a stone farm house off of 309 in Montgomeryville. As soon as I walked in, I was relieved. The office was bright and clean and uncluttered. The man I'd spoken to was dressed professionally but relaxed, reminding more of a highschool baseball coach than a computer geek. And his name was Asa. Given that I'm a fiction writer, I'm always on the lookout for cool names and instantly tucked that name in the mental notebook. Anyway. I left the Gateway with Asa and he called a few hours later. The motherboard was shot. It should be called the MotherFker Board. Now. Here is the thing. The AMAZING thing: Asa told me there was a Gateway available on eBay and Real Techs could transfer the insides of my computer into the used computer. My other option was rebuilding the motherboard which would be extremely costly. "How much would it cost for the labor to transfer the innards to the used computer?" I asked. "We'd do it for free." I almost dropped the bag of groceries I was carrying into the house. "Free?" "Yes, well, it would only take a few minutes to transfer it over, so it wouldn't be right to charge you." So. Let me get this straight: The office was clean and bright. Asa was professional and didn't have a beard covered with food crumbs, and now he was telling me he'd make the switch for free because it was the honest thing to do? Wow. And I don't mean World of WarCraft, I mean: In this day and age to find a business that values the customer over the customers money? WOW. I hope you have a problem free computer life and never have to meet Asa, but if your computer suddenly acts like a drunk that's just been cut off by the bartender, please, please, send a message to those big box stores, send a message to businesses that only care about your money, and send a message to Asa and those like him who value the customer and honesty, and take your computer to Real Techs.