Friday Dec 19th, marked two years since my sister passed away. I went to this cemetery with my…read moredaughter to visit her grave--an already incredibly emotional and painful moment. As my daughter and I were getting into our car at approximately 5:45 p.m. to leave, a security truck pulled up beside us and shined a bright spotlight directly into our vehicle. I rolled my window down and was immediately yelled at and aggressively ordered to leave. When I asked why he was yelling, the guard claimed he "knew me," said I was "always here," and that I should know the rules. This was completely untrue--I had not been able to visit in months--but regardless, nothing justified his behavior. When I asked for his name, he refused and would only identify himself as "security." He continued yelling and told me to "get the hell out of here." As I attempted to leave, he backed his vehicle behind mine and turned his bright lights on, creating an intimidating and hostile situation while I was visibly emotional and crying in my car. At the gate, another security guard was present. When I asked what the hostility was about, he laughed. When I asked for their names, I was again told only "security." I paid $65,000 to lay my sister to rest here. I never imagined that visiting her grave--especially on the anniversary of her death--would result in being treated with aggression, humiliation, and a complete lack of compassion. I reached out to West Resthaven's General Manager, Chris Hopkins, to report what happened. While he said he was sorry, he minimized the situation by stating that security is necessary and that it may have just been an "off day" for them. I told him that I now feel afraid to return to visit my sister because I do not feel safe. His response was deeply disappointing. I am sharing this so other families are aware. Cemeteries should be places of peace, compassion, and respect for those who are grieving. Last night, this place was none of those things. This is not okay, and it is not a safe or appropriate environment for anyone mourning the loss of a loved one.

I was out here this morning to decorate my husband's grave.. today would have been his 80th…read morebirthday.. I couldn't believe after all the complaints Ive made on the lack of perpetual care they are suppose to be doing I was told.. " please keep.ypur voice down, we have a service and a memory luncheon going on.. we don't want to disturb the family". I wanted to scream out as loud as I could before they bury their loved one here.. Please DONT DO IT!!! THEY HAVE NO RESPECT FOR THE DEAD OR THE FAMILY AFTER THEY GET YOUR MONEY.. NONE!!! It's been 8 years since Phillip died.. and the last 6 has been filled with lack of care lack of desire to keep up the old part of the cemetery and a huge lack of respect and accepting responsibility for their actions.. if your reading this review.. and I hope someone from DIGNITY IS... PLEASE CONTACT ME.. IF YOUR LOVED ONE IS BURIED HERE AND YOUR FED UP ALSO.. LETS GET TOGETHER AND HOLD THEM RESPONSIBLE!! AND IF YOU WERE THINKING OF BURING YOUR LOVED ONE HERE.. AND ARE READING THIS.. PLEASE DONT DO IT.. THEIR ARE MUCH BETTER PLACES THAN HERE.. THANK YOU.

I decided to go a different route, however, I did meet with a sales person. She was very nice and…read morehelpful. They take care of everything from the moment your loved one passes. There were packages to fit most budgets and needs. No doubt this would have been a great space.

Just attended a dear friend's Celebration of Life. WOW! Beautiful! Margaret did such a fabulous job…read morecreating a video of pictures of our dear friend and making the celebration a celebration. Rhonda did a great job interviewing folks prior to the celebration to get material to create a beautiful speech about our dear friend. You would have thought she had known him well. Just beautiful! Lunch was served and the food was delicious. Highly impressed.

We received the most excellent and compassionate help from Green Acres Glendale Mortuary. We…read moreneeded the most basic of service from them, yet we felt like we were special and the center of their care and attention. Julie Bell helped us through the whole process. She was wonderful, caring, informing us of everything and never pressured us for anything we didn't need or asked for. Julie was so generous with her time at the mortuary and with calls on updates, information and compassion. We felt completely cared for.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Last night, 12/19, marked two years to the day since my sister passed away. I went to this cemetery…read morewith my daughter to visit her -- a moment that was already incredibly emotional and painful. As my daughter and I were getting into our car at approximately 5:45 p.m., preparing to leave, a security truck pulled up beside us and shined a bright spotlight directly into our vehicle. I rolled my window down and was immediately yelled at and aggressively told to leave. I asked why he was yelling, and he claimed he "knew me," said I am "always here," and that I should know the rules. This was not true -- it had been months since I had even been able to visit -- but regardless, nothing justified this behavior. When I asked for his name, he refused and would only say "security." He continued yelling and told me to "get the hell out of here." He then backed his vehicle behind mine and turned his brights on as I was trying to leave. At the gate, another security guard was present. When I asked what the hostility was about, he laughed. When I asked for their names, I was again told only "security." I paid $65,000 to lay my sister to rest here. I never imagined that visiting her grave -- especially on the anniversary of her death -- would result in being treated with aggression, humiliation, and complete disregard for grief. I am sharing this so other families are aware. Cemeteries should be places of compassion, understanding, and respect. Last night, this place was none of those things.

My grandparents were buried in the Resthaven Cemetery 20 years ago. The cemetery used to be…read morebeautiful back in the day. The only grave markers allowed were flush to the ground making it look peaceful and serene. It was the reason my parents selected Resthaven when they decided to pre-plan and pre-pay many years ago. My mothers philosophy was death does not discriminate, after death when all grave marker are basically the same, you don't know who lived a wealthy life and who lived poor. In death everyone is equal. Times have changed. Resthaven now allows large tombstones and benches. It's still a fairly decent cemetery and since Dignity took over they've made several upgrades to the landscaping and irrigation system but to me allowing various grave markers has taken away from the serenity. Anyway! My father recently passed away and since he had pre-planned the process with Resthaven was extremely easy. Amber and Dylan showed compassion and professionalism, and guided my siblings through the process. Amber was easy going and responded to emails quickly. The day of the service everything went as planned and stress free. We opted to use their after service reception option. It was affordable and the caterer they use had delicious food. Again everything went as planned. My husband and I actually are making an appointment to pre-plan our funerals.

Kristy was such a blessing to our family. Her compassion, patience, and care meant everything to us…read moreduring this time. She made sure every detail honored my mother and brought a sense of peace to the entire process.

Cassie was a very thorough and sweet director. They do really work well with the families. If you…read moreare in a situation where you have children and maybe do not want to bring them in for the viewing or eulogy....They have a nice area to the right with a large fish tank and books with seating for kids. Nothing but good to say, but if they do read these reviews they really need to fox their sound system as it was cutting out a bit intermittently. Also the song family requested to be played we could sing to was a bit too low. Under the circumstances we wouldn't want it super loud, but again way too low.

Miranda and her team at Neptune were immediately immersed to the transfer of Mom from her facility…read moreto her wishes of cremation. it pays dividends to have pre-paid arrangements and Miranda proved to be a seamless asset to guide us through necessary steps without being intrusive. we certainly plan to enlist their services in future.

I could not have done this without Neptune. Kelsey took care of everything. Things that I…read morewouldn't even have thought of. She was compassionate, respectful and treated me like I was her only client. The death of a loved one is hard enough without having to deal with all the details. Kelsey did that for me. Thank you Kelsey. Pepper

My mother passed away recently. I needed her remains cremated. We are not doing services here. I…read morefeel lucky that I found this place. They were priced fairly, very upfront and did not try to upsell me on anything. They were the easiest part of this hard time. They do what they say they will do, all the time showing compassion the entire time. At a time when you are grieving you don't need a used car salesperson trying to upsell you on everything. You need people like these.

Have been very helpful during a sad event in our lives. Very Compassionate and caring so far.read more

My husband passed away & HANSEN's mortuary took control & helped me get all his arrangements taken…read morecare off . My husband looked so nice . I highly recommend HANSEN's mortuary to everyone ! Thank you HANSEN's

If I could give 10000 stars, I would. Huge thank you to Randy, and the rest of the team for helping…read moreme with the loss of my son. Randy would call and keep me updated with my sons cremations, and about my wellbeing. My sons due date was a couple days before Christmas, and they sent me out a very nice and engraved ornament with his name on it. I thank you guys so much!!!

As a guest, everything was perfect, well planned and organized. The service inside and gravesite…read morewas notable and the socializing afterwards was excellent

As with everything you have a choice. Find another place for your loved one. Our daughter was…read moreburied here 15 years ago and have never had anything but dirt around her headstone. Think it's because of the tree? Think again. It looked exactly the same before the tree!