Both wife and myself signed up the same day. Some one made the mistake on my address even though it…read morewas done together. Wife received paperwork in a timely manner. I received none . Had to made calls to have my address fixed. One company did it and resent paperwork. The other has not complied and after 4 weeks still do not have correct documents. Not happy.

This is where my Grandparents and 2 sets of Aunts and Uncles are laid to rest. The grounds are kept…read moreup nice, everything was green and pretty. Unfortunately, there is no shade near my family's graves. It was so hot our phone shut down from the heat. It would be nice to sit for awhile after a long drive to visit. Next time we will definitely plan to visit when it's cooler. If you go into the office someone will drive you out to where your family is. We followed behind. The lady that works at the front desk is very nice and helpful. The old lady that came out from the back and was cranky and was not wanting to take us out. She called a maintenance person to take us out. Two guys ended up showing us where to go and cleaned the vases for us. They were very nice and helpful.

Miranda and her team at Neptune were immediately immersed to the transfer of Mom from her facility…read moreto her wishes of cremation. it pays dividends to have pre-paid arrangements and Miranda proved to be a seamless asset to guide us through necessary steps without being intrusive. we certainly plan to enlist their services in future.

I could not have done this without Neptune. Kelsey took care of everything. Things that I…read morewouldn't even have thought of. She was compassionate, respectful and treated me like I was her only client. The death of a loved one is hard enough without having to deal with all the details. Kelsey did that for me. Thank you Kelsey. Pepper

All staff were very caring and couldn't do enough for you. No matter the question, they found an…read moreanswer! The staff made the process much easier on all of us.

Some of the absolute rudest old women at this "business". There are HUNDREDS of funeral and…read morecrematoriums I would recommend before I EVER sent a loved one here. Avoid this place at all costs -- your loved ones deserve better.

My mother passed away recently. I needed her remains cremated. We are not doing services here. I…read morefeel lucky that I found this place. They were priced fairly, very upfront and did not try to upsell me on anything. They were the easiest part of this hard time. They do what they say they will do, all the time showing compassion the entire time. At a time when you are grieving you don't need a used car salesperson trying to upsell you on everything. You need people like these.

Have been very helpful during a sad event in our lives. Very Compassionate and caring so far.read more

Our experience during a difficult time was exceptional…read more From the moment we called them while in Hospice, Zach was so calming and we appreciated how he explained what he'd be doing. Our planning experience with Tannia was perfect as well. She was so easy to work with and made a sensitive situation comfortable for us. It was everything we could've hoped for. Thank you!

Unfortunately I was advised from a friend that a $200. up charge was available if my friend wanted…read moreto see their loved one being cremated; in addition to other options. Is this honestly a choice that is presented at such a critical time to the families? I'm flabbergasted if this is how families are treated and that this is even an option. Would NOT recommend as this is heartles!

I am writing to post a complaint regarding my recent experience with Advantage Golden Door and its…read morerepresentative, Francisco Osornio. I initially contacted Advantage Golden Door to inquire about coverage on an existing policy. Specifically, I needed a policy that included mileage coverage for the transportation of a body beyond 35 miles. This was the primary reason for my call and the main feature I was seeking. During a 43-minute phone conversation with Francisco Osornio, the topic of mileage was briefly mentioned, and I recall him referencing 75 miles at one point. However, this was not clearly explained, emphasized, or verified. At no time did he explicitly state that the policy he was offering did not match the coverage I had called about. There was no clear confirmation or verification that the policy he was selling was not what I had originally called for, nor did he verify that I understood this difference before proceeding. He never clarified, "You are asking for coverage A, but the only policy available is coverage B -- is that acceptable to you?" Instead, he proceeded to finalize the sale and accepted my payment. When I later contacted him to request documentation confirming the mileage coverage, he provided only a pamphlet that contained no detailed information addressing my specific concern. When I pressed further, he eventually admitted that the policy he sold me did not include the coverage I had originally requested. When I expressed that this was not what I believed I was purchasing, he responded, "Well, I told you." While mileage may have been briefly mentioned during the call, it was not made plainly clear that the policy did not meet my stated need. There was no effort to ensure that I fully understood I was not receiving the coverage I specifically called about. I attempted to resolve the issue by asking to involve management. Francisco stated he was driving and would handle it and get back to me after speaking with a manager. I never received a follow-up call. Subsequent attempts to reach him went unanswered. When I called Advantage Golden Door directly, my call was routed to the front desk, where a man answered, said "goodbye," and disconnected the call. This entire experience has been deeply frustrating and concerning. Insurance policies dealing with the transportation of remains are sensitive matters involving loved ones and end-of-life arrangements. The lack of transparency, professionalism, and follow-through I experienced is alarming and disheartening. I strongly advise anyone reading this to carefully reconsider and look elsewhere for these services. Update: I tried to cancel the prepaid services they sold me within the 30-day cancellation window, but I haven't been able to reach anyone. I received a message from Francisco Osornio's manager, but I have yet to speak with her. I have tried contacting them for over a week. They take messages, but they haven't called me back. I wish I had seen some of these reviews before I furthered any services with them.

The manager at this company Mickie is HORRIBLE. She caused such stress to my mom after her husband…read morepassed away. Held ashes for over a month with no contact to my mother at all, said my mother signed a document that my mother never signed & then refused to show us the document. She is rude, unprofessional & refused to give me the name of the manager above her for us to talk to. She told my mom to come pick up ashes today after I called SEVERAL times & then Mickie wasn't even there & my mom has to go back again tomorrow. Her hospice nurse had to be cancelled for this. Mickie has caused my mother & myself horrible stress. She's refusing to provide documents that my mother has a right to have. I wouldn't recommend this funeral home to ANYONE!

My mother recently passed away. She had made arrangements with Sunwest Funeral Home several years…read moreago so her wishes could be carried out. John and the staff were wonderful to our family! John showed empathy and compassion which is exactly what we needed. Sunwest followed through in every way and our family was grateful and relieved. I highly recommend this business if needed.

It's sad losing a love one and need to find flowers & a place to bury your loved one. Especially…read moreit's pricey. They gave us an hour for the viewing portion (with the casket open), then 2 hrs outside before putting the casket in the ground. They wait till your gone. You need about 6 people to carry the casket from the car to the burial site. Also outside they put a little cover tent to not stay in the sun & about 6 chairs under it. For the family.

Kristy was such a blessing to our family. Her compassion, patience, and care meant everything to us…read moreduring this time. She made sure every detail honored my mother and brought a sense of peace to the entire process.

Cassie was a very thorough and sweet director. They do really work well with the families. If you…read moreare in a situation where you have children and maybe do not want to bring them in for the viewing or eulogy....They have a nice area to the right with a large fish tank and books with seating for kids. Nothing but good to say, but if they do read these reviews they really need to fox their sound system as it was cutting out a bit intermittently. Also the song family requested to be played we could sing to was a bit too low. Under the circumstances we wouldn't want it super loud, but again way too low.

We had Adrian as our sales person and JR as our director. My father suddenly passed away from a…read morefire and while we experienced death in our family previously - nothing could prepare our hearts for his passing although BFS was a pleasure to do services with. Normally I have this long story of what's what but figured I just give the meat & potatoes. Here are the pluses of using Best Funeral Services in Peoria. 1. Pricing is so low you gotta lay on the floor to see it. 2. Cutting to the chase and no pressure buying. 3. Accommodations for specifics are made and available. 4. Communication is great. Cons: 1. We "accidentally " were mistaken for another family and another persons death folder was brought into office so we got to know the name of the other decedent when signing final forms. 2. Front office staff may make an error with pricing changes (after the fact of being told another price) they wanted to charge us more - but because I have funeral knowledge- I was able to catch her mistake and get things corrected at time of payment. ----- Lastly, please know while ALL funeral homes empathize and sympathize with the decendents family; they are a BUSINESS for profit. So asking questions at the initial start of paperwork as far as pricing, hidden pricing and adjustments should always be talked about. Hints for those families on a budget: 1. Caskets and urns can always be purchased outside of a funeral home. - For burying; ask the mortuary - what caskets brands they will accept. 2. Embalming prolongs your loved one's body from breaking down. This costs more and is not necessary if you are having a 3 hour viewing. 3. Funeral homes will ask if you want to "view" your loved one while in their care to verify them. This will cost more. Viewing your loved one isn't necessary- all paperwork, tags and numbers will match. This is simply a way for them to get more money. 4. Lots of hidden pricing adds up. When sitting in front of the initial funeral sales-person going over your desires, make sure to ask "how much does that cost" as to not get stuck with hidden fees. 5. Never tell a funeral home how much money you have to spend. They are trained to sell and use specific verbiage to work your emotions-therefore it is always best to send someone who knows what you want-but that has a clear head and is not emotionally unstable. Ok, overall - Best Funeral Services was great. They handled everything wonderfully and because I was able to stand in and had the knowledge to ask the correct questions - things were easy. P.S. I am still awaiting my father's death certificate which the funeral home will charge you to get it. Hopefully I can update once received. 1 star missing due to the cons. Sending my condolences to you and yours and hope for those who are reading this to know that death is a part of life & when it's my turn - I'll be happy to know - In Jesus Christ - I will not die; but instead live. Peace to you.

Thank you for the update Spencer. From your reply, your establishment was mislead during…read morepreparations. Everyone deserves to be treated with respect and staff should have been impartial. Staff stopped family from entering at the beginning of services. At the end, your staff cursed and told everyone to leave. I am only posting about what I personally observed. As you will see in your security footage, it was the family that gave 'warning' that began the disturbance outside. I understand, in your profession, some services can be challenging. However, there are always two sides to a story. Maybe hear people out before judging and show compassion to everyone involved. Thank you.