My husband died at home while under hospice care, and this funeral home was initially contacted. I left a message asking for a return call first thing the next morning, but no one called. When I reached them, I was told I needed an appointment and couldn't be seen until the following day. Before scheduling, I was required to complete an online questionnaire. I was repeatedly told that only two people were allowed in the building. I wanted my son and daughter-in-law with me, but was told one of them would have to wait outside. I was also informed we would have only two minutes to view my husband, and that additional time would incur an extra charge. Because of these policies, I decided to transfer my husband to another funeral home. I was charged $575 for the less than 24 hours he was in their care. The office manager emailed documents for me to sign electronically but did not respond to three emails requesting help when I was unable to complete them. After finally signing the paperwork and paying the fee, the receiving funeral home attempted to pick up my husband that afternoon. The office manager declined to wait a few minutes before closing, so the transfer had to be delayed until the next day. The director of the receiving funeral home commented that he was surprised I had been charged. According to him, the office manager replied, "We're in business to make money." Losing a spouse is one of the most difficult experiences a person can go through. I expected compassion, clear communication, and respect. Unfortunately, that was not my experience. read more

We were dreading this appointment more than any other of the affairs we had to take care of. My mother-in-law said she didn't think she was even going to be able to stand up, so my wife and I accompanied her. Despite this, I can tell you we went from dreading it to laughing, crying, and hugging one another! This change was because of Pam, the funeral director, and her amazing supervisor, Lee. Pam is a professional in every sense of the word. I say this as a professional myself who graduated from Stanford. She showed not only expertise and knowledge, but most importantly, she showed compassion, empathy, and truly changed a dreaded experience to something that we can look back on with true peace. Obviously, it's terrible to lose a loved one, but if you want a place that will soften that blow and even give you peace and a sense of closure I would recommend Pam and Lee at Best funeral services 100% read more

We had Adrian as our sales person and JR as our director. My father suddenly passed away from a fire and while we experienced death in our family previously - nothing could prepare our hearts for his passing although BFS was a pleasure to do services with. Normally I have this long story of what's what but figured I just give the meat & potatoes. Here are the pluses of using Best Funeral Services in Peoria. 1. Pricing is so low you gotta lay on the floor to see it. 2. Cutting to the chase and no pressure buying. 3. Accommodations for specifics are made and available. 4. Communication is great. Cons: 1. We "accidentally " were mistaken for another family and another persons death folder was brought into office so we got to know the name of the other decedent when signing final forms. 2. Front office staff may make an error with pricing changes (after the fact of being told another price) they wanted to charge us more - but because I have funeral knowledge- I was able to catch her mistake and get things corrected at time of payment. ----- Lastly, please know while ALL funeral homes empathize and sympathize with the decendents family; they are a BUSINESS for profit. So asking questions at the initial start of paperwork as far as pricing, hidden pricing and adjustments should always be talked about. Hints for those families on a budget: 1. Caskets and urns can always be purchased outside of a funeral home. - For burying; ask the mortuary - what caskets brands they will accept. 2. Embalming prolongs your loved one's body from breaking down. This costs more and is not necessary if you are having a 3 hour viewing. 3. Funeral homes will ask if you want to "view" your loved one while in their care to verify them. This will cost more. Viewing your loved one isn't necessary- all paperwork, tags and numbers will match. This is simply a way for them to get more money. 4. Lots of hidden pricing adds up. When sitting in front of the initial funeral sales-person going over your desires, make sure to ask "how much does that cost" as to not get stuck with hidden fees. 5. Never tell a funeral home how much money you have to spend. They are trained to sell and use specific verbiage to work your emotions-therefore it is always best to send someone who knows what you want-but that has a clear head and is not emotionally unstable. Ok, overall - Best Funeral Services was great. They handled everything wonderfully and because I was able to stand in and had the knowledge to ask the correct questions - things were easy. P.S. I am still awaiting my father's death certificate which the funeral home will charge you to get it. Hopefully I can update once received. 1 star missing due to the cons. Sending my condolences to you and yours and hope for those who are reading this to know that death is a part of life & when it's my turn - I'll be happy to know - In Jesus Christ - I will not die; but instead live. Peace to you. read more

Best Funeral Services - A prayer for those who's loved one has passed into their forever life. #VSanchez - Funeral Services & Cemeteries Near Me - Peoria, Arizona

Thank you for the update Spencer. From your reply, your establishment was mislead during preparations. Everyone deserves to be treated with respect and staff should have been impartial. Staff stopped family from entering at the beginning of services. At the end, your staff cursed and told everyone to leave. I am only posting about what I personally observed. As you will see in your security footage, it was the family that gave 'warning' that began the disturbance outside. I understand, in your profession, some services can be challenging. However, there are always two sides to a story. Maybe hear people out before judging and show compassion to everyone involved. Thank you. read more

How do I begin to say how amazing this place is? To be honest this was not our first choice for a funeral home but the place my parents had made arrangements at was so horrible to us we had to find another place. We found Best Funeral Services and the funny thing is at first, we were thinking "this is a strange name" but we quickly realized it was perfect as they are the BEST! They welcomed us with open arms, empathy and a can-do attitude to do whatever they could to help us. JR one of the funeral directors was our Godsend. He worked with us to listen to what our mom wanted and guided us to how they could help us. We were on a time crunch and he made sure that everything worked out in the time frame we gave him. We knew that mom was in good hands with JR and his team. The day of the funeral mass, again JR was amazing. He took all the stress off my family and let us concentrate on my mom's service. I can't thank Best Funeral Services enough. My parents live in an independent living facility and you can be sure we have spread the word to anyone who might want to make arrangements to give them a call. read more

Had my Father's funeral. The staff was amazing. They had printed out since my dad was military with a flag on the front. Gave me a flag for the service. Suggested a florist. That did such a great job. read more

I can't say enough good things about Best Funeral Services. They were so supported with the unique situation I had. Nathan was the one that helped me. He was awesome, so helpful and patient! Thank you! read more

I was at this facility for My best friends son (33 years young) whom recently passed away from glioblastoma brain cancer . They did an amazing job , he looked exactly as remembered. Now, At peace There were some technical difficulties when i had arrived i believe it was in the slide show or possibly the live feed , but all was well within minutes and the service was touching, beautiful and a great celebration of his life . I didn't make any arrangements so I can't attest to that . The facility was clean and welcoming and they seemed to work well with my friends family . read more

They were very courteous and professional in advising me and leading me through various options. Everything went smoothly.

Best Funeral Services provided personal services, with great communication with descriptions of time lines, and transparent anticipated costs, with impeccable follow through and tracking. They offer a wide array of choices, at a great prices. I would highly recommend BFS. read more

All the folks at Best Funeral Services were super nice and helpful during this difficult time. They were always available and up front with all the details we needed to make informed decisions about our loved one, including transparent and fair pricing which we appreciated very much. No surprises. read more

I would like to thank the staff for their kind and patience services. Everything was beautiful and peaceful. I felt that my mom was at peace. Thank you Manny and Kendra for going above and beyond The family of Beverly Hunter . read more

JR helped me through the process to have my friend cremated. I was her court appointed guardian / conservator. We had to work with her family to get approvals for the cremation. JR was very good to work with. He was patient, provided all the information I needed, options available and took care of contacting the family to get the needed approvals. It was a more complicated process than the typical funeral. I would definitely recommend Best Funeral Services. This was in August 2022. read more

After a cost of $1200. For cremation with nothing but the minimum we were then asked "for an extra fee you can move up the cremation date"?! Um not acceptable and then a day before the service near closing time we get "we have a problem"?! You what?! Definitely would NOT recommend. What did I pay for? His service is held at National cemetery all things there covered and we brought in our own urn. He passed a month ago too. So stressful and upsetting to say the least. read more

I recently helped plan and attended my husbands funeral at Best Funeral Services. He was killed in a car accident. We chose to have a viewing and open casket for the service and have him cremated after. I have attended other funerals with viewings where, minus a few slight differences the person in the casket looks like himself and as if they were sleeping although in this instance, I was VERY unhappy with the job they did preparing him for the viewing/funeral service. His eyes were baggy, he had a belly before he died but he looked thin in the coffin, cuts on his face from the accident weren't covered and he looked pale white/bluish. So it didn't look like him and basically it appeared as though no makeup had been applied to give him as "natural" look as possible. It has caused me nightmares and our 11 year old son who attended the funeral is now having a hard time sleeping and is quite traumatized considering that's the last image he has in his head of his father. I spoke to others who attended and funeral and they agreed that it look like they did very little to prepare him for the viewing/open casket. I did contact Best Funeral Services via email close to a week ago expressing my concerns but they have made no attempt to contact me whether through email or a phone call to address of my issues or give me any explanation. I'm very disappointed in their lack of care and consideration for their customers and the deceased. It was definitely not worth the price that I what's required and did pay them. read more

My dad just past away on July 3rd. My sisters and I were stressed out where to do his funeral. We picked this funeral location because my fiancé's grandma past away last year and they use this funeral. They liked how fast they prepared for his grandma's funeral since we're all Asians and of course we have our traditional prayings and set up. They willing to make it work for us especially the schedules and timing. I would definitely recommend this location for their love ones. read more

I used Best as we had used their services almost 20 years ago for my dad. It was hard to have to make arrangements for my husband. Tiffani helped us get through the ordeal. She was very knowledgeable and compassionate. She helped us stay in budget as well. I would highly recommend her services should you ever be in need. read more

I cannot recommend that place. No one was available when i needed them. I was kept waiting to sign papers that were innappropriate and had to wait again for someone else to take over. My aunt had a pre paid policy to cover all expenses for direct burial and they tried to charge me for a phone call to the National Cemetery due to the fact that I did not have her cremated and therefore they had to contact them themselves. (I personally spoke to two different people at the Veterans Affairs after hours on hold and finally learned this). $140 for a phone call???? i was incensed. Also did not refund any of the money not spent on papers needed for the memorial since churches were closed due to pandemic. *( I did get a check for "overpayment" $31.00 a month later) In this day and age we need more compassionate trained people to do this work. I was appalled at the lack of compassion and all the money they wanted above and beyond the pre paid (fully paid for) package. I would like them to be taken to task for their ways. My aunt was revealed to me in a horriffic grimace frozen solid.. I did not pay for presentation quality but seriously they could have taped her mouth shut or something. Direct burial was a joke. It took over a month. I was furious and couldn't even get in to do an identification visit the day after her demise. I did not get to see her until the day of burial. (3 weeks later) It was a memory i cannot unsee. My aunt was very specific as to not wanting any frills. But she was frozen solid and her hair was horrible. I didn't expect it to be so awful. I know the Pandemic is somewhat to blame. At least they didn't insist on my paying to store her body per diem. I admit I never had to deal with a mortuary. I suggest you try to do your homework before it is an imperitive need. read more

My mother died over the weekend (04-09-22) and my siblings and I had already decided we would use Best for cremation services. Best took care of my father my mother-in-law and father-in-law when they passed on. We made an appointment on that Saturday for the following Monday to meet with a funeral director. It had been 4.5 years since I last had to use Best services and I was hoping they hadn't changed. My brothers and I met with Peter "JR" Netzband on Monday (04-11-22) to make arrangements. JR was a very compassionate, caring and professional individual. He did not try to upsell any of the services and came through with flying colors. From my experience with Best, they are A-One 4 out 4 and batting a thousand with the services they have provided to my family. Thank you Best. Michael Mahoney read more

We have had the worst experience with this business. They do NOT abide by your loved ones wishes no matter what kind of paperwork you show them. They make up their own rules and do a lot of double talking that you are supposed to accept. I would not recommend this business to anyone. It's been a horrible experience. You can save yourself a lot of frustration by giving another establishment your business. They really deserve zero stars. read more

Funny story, I got stranded out here when my car overheated and these sweet people were helpful and kind and weren't rude about my car sitting out there as I waited almost 2 hours. I can just tell they give great customer service! read more

My Mother recently passed 12/31/2022 in AZ I live in California. I was able to get in touch with Best Funeral on a holiday weekend to pick up my mom and take care of that end until I could get over to Az. Elaine was extremely professional and understanding. She has returned all my calls and answered all my questions and concerns. read more

Amongst other than obvious of things I wished, I wished I never heard of this place I wished I was never referred to this place I wish I never utilized their services! I feel these people lacked empathy and compassion. Whenever I needed to call and inquire about anything they act as if they knew nothing and could give me no answers until someone returned the next day. I used them for cremation services of my mother and the total experience was horrible with Best! We were not even offered water or facial tissues as we waited to take care of finances and view her body which we were charged an additional $200 to do so. Hope to not need any funeral home anytime soon but def not these people! Best was the worst! read more

I am so grateful, BestFuneral Services, really made this as easy as possible , given the situation. Our family is all out of state, and Grace and Carol really treated us with such a sweet tenderness. Thank you ladies!!! read more

Staff is very kind, caring, and understanding of the emotional turmoil a death in the family can cause. Everything about their service was flexible and they had everything you need under one roof. I'd recommend them if you are in need of a funeral service in the greater Phoenix area. read more

Best Funeral Services in Peoria was the best choice I could have made when my son died. Aimee Latour at Best Funeral Services made the most awful time of my life a little more bearable. No overselling, she just asked what I needed and presented my options. The pricing was transparent with an impressive range of choices. Their onsite chapel where I held my son's memorial service was spacious with comfortable seating and plenty of tables provided for photos and other displays. Aimee also coordinated with our chosen pastor to provide the music we selected. When the service was over I didn't even have to gather the guest books, they were all packed and waiting for me. She kept me apprised of when my son's remains were cremated and afterward let me know when I could pick up the cremains, all on my schedule. I will be making arrangements with Best Funeral Services to handle my own cremation and memorial. I wouldn't want to go anywhere else. read more

If I could give this funeral home a ZERO I would. My husband and I lost our baby at 19weeks. My husband, myself and my sister along with our children went to Best Funeral Home to make cremation arrangements for our son. We met with Roxy. During this process Roxy was to call me if she had any issues getting our son from Banner. After paying almost $1000.00 for just cremation and and urn we were promised a follow up call by Roxy on that Monday by noon. NO CALL FOR FOLLOWUP WAS DONE. As a grieving mom I was back to work and on my first day back again no call from Roxy. Assuming all was good and everything was in place for our son to be cremated I called Bests Funeral Home to find out that Roxy was off and our son was NEVER picked up from the hospital. 6 days had passed and Best Funeral Home states they hadn't got a call from the birth recorder. I spoke with Andrew and he wasn't even aware Roxy was to call me if there was any issues. I'm at work balling my eyes out after paying Bests almost a $1000.00 and here I am doing the foot work which the funeral home should be doing. My son was 19 weeks gestation and only weighed 1.6oz. Best Funeral Home demanded to have a death certificate when in the State of Arizona he didn't meet either of the requirements. The manager of Banner L&D even called to explain this to the management. If this funeral home would be aware of the laws they would know my son didn't qualify for either. Yet I spent 2 days arguing with the funeral home. In the end my family decided we needed to lay our son to rest and we moved to another funeral home that didn't make us jump through all these ridiculous hoops and for the same exact cremation we only paid $530.00. I'm a nurse and I use to be a director or a nursing facility in Sun City and has ALWAYS used Best Funeral Home to refer residents and family to when their loved ones passed away. This was back when Larry was the funeral director. I also used them when my father passed away in 2008. I will NEVER refer anyone to this funeral home for services. They DO NOT follow through with families as promised, apparently they are not up to date on fetal demise laws and are very very insensitive to a mother who just lost her baby. I will steer everyone clear from this place. Very sad because where Larry was the funeral director it was a nice place. read more

Save the frustration and go to Whitney and Murphy, anywhere but here. My aunt passed away last year, they were so disorganized that we felt like we did most of the coordinating ourselves, At the mass, the priest was given wrong name, the escort had us riding in circles and then the deacon was late and the funeral director had the gall to ask if the body should be lowered without deacon saying a prayer first, they really upset my family with such a careless request. Then during the holidays they invited us to a Celebration of life , only to find out that they forgot my aunt's Christmas ornament, it just gets worse and worse, so with this tragic experience, we all moved our policies to Whitney, I'd rather pay more to have a descent funeral then my last days above ground running around frustrated because no one at BEST took charge! Horrible experience! read more

My Family was charged an outrageous transportation fee to move my mother's body to be cremated when it wasn't necessary. The Funeral home never disclosed the charge until after her body was moved. She could have been cremated where she passed with no extra charges. The Funeral Home Manager was non responsive and rude. read more

Best funeral services in Peoria have such great staff! My family has had 4 deaths in the last 5 years and we've had Best help us through all of them which this last one was the passing of my husband. They honestly took care of me through the process and took care of my husband. Everytime I called to get assistance with the online process or just a general question, they were so helpful. read more

The staff was exceptional, caring and gentle at a difficult time for my family. The facility was perfect.

Where do I start? From beginning to end this has been the best experience thus far, my big mama passed away on 5/26/22 and a month prior finally decided it was time to finalize arrangements for my 93yr old grandmother. The first meeting with Adrian was the start, he walked me through the process and what to expect which was clear cut and self explanatory. After my bigmama passed away is when Best Funeral Services took over and made this process as seamless as possible from pickup, transport, paperwork and the actual cremation. Let me just say that everyone was very nice and comforting but Ms. Elaine is a GOD send and truly an Angel, she was there every step of the way and walked me through the finalization of everything. I truly do not know what I would have done without Best Funeral Services they were hands down the best and gave me comfort in knowing that I made the best possible choice! Highly recommend you will not be disappointed! read more

My Wife of 40 years recently passed away. Having a Family connection in the business while Growing up, I knew what I wanted; #1 Not a corporate owned facility and #2 Operates their own Cremation center. I contacted them prior and confirmed. Upon my Wife passing, the were called. The Staff members who are very were very respectful and caring. Upon making the arrangements we were blessed to meet Lesa Hagen. This lady is a true Angel. She helped us try to get through nearly impossible legal and insurance issues. Thankfully, we have Mom back home, where she belongs. Best is truly the best! read more

We had an EXCELLENT experience here. I've actually suggested that the Best at this location ask more people who've had great experiences to review on yelp. We almost didn't use this place because of the low review marks. I brought that up to Lesa Hagen, the funeral director and the person that prepared my father's body for the viewing. We saw the reviews for the other location and chose Best, but when the day came and we had to transport my father, we learned that the Best closest to us was the Peoria location. From beginning to end, we had a great experience. We came prepared with all of our questions, desires and research. We came with a great attitude and did not expect much. Lesa was so loving and didn't try to "sell" us anything. She was professional and kind. It was hard but we made all of the choices, the value of the viewing with cremation package we got was excellent, and my dad was handsome and well taken care of during his stay at the facility. We got his ashes back in a timely manner and all of the documents were in order, except for one mistake we had to chase down with the SSA. It did make it much easier on everyone that my dad passed away in our home and did not need an ambulance, doctors, or anything. Hospice took excellent care of him on and off in the last months of his life. We did not get any of the urns or extras from Best. Only the basics. My dad had a military ceremony because he was an Air Force Veteran. All I suggest is this you appreciate that these people will be sad for you and your family, however they will be professional and deal with end of life needs appropriately. Come prepared with all documents and understanding that you need to be involved in the process and solutions that may be needed. I am grateful to Lesa and staff for seeing dad through the journey with dignity, love and respect. read more

I would have given a higher rating because up until yesterday, I was very happy with the service of pre-paying my mothers cremation. That was done through Ron and it went seamlessly and professional. Done only 3 days prior to my mothers passing and I had no idea mom would pass so unexpectedly. 5 days after her passing, I had an appointment to meet with a funeral director to finalize all paperwork before cremation takes place (will and can be up to 2 weeks later???) The director Perea? greeted me, introduced herself, walked me back to a room....and not at ANY time before, during, or after this appointment, did she once mention to me, sorry for your loss, or how am I doing, did not acknowledge the loss of my mother in any way/shape/or form in a sympathetic way...absolutely nothing, very business like, to the point...I would think being in the business of death, a show of compassion/sympathy to family, would go along way. Maybe she was having a bad day as she literally excused herself abruptly from the room, could hear her running down the hallway, and returned stating, sorry she needed to use the bathroom, however no excuse for not showing any acknowledgment to me of my mothers death or extending any kind words to me. I went with Best due to price of a "direct" cremation as my mothers wishes were no funeral wanted and only ashes returned to me. They had the better price but if you are looking for a more compassionate experience, you might want to go elsewhere. Don't know about any other staff there as far as directors, maybe ask for someone other than her prior. read more

I have referred many family to this Funeral home and they have always been very happy with the service. They are family owned. I have gone in a few times to talk to the staff and they have been nothing but kind and professional. If there was even one family that had any kind of issue with them I would absolutely look for another option to give out to families in that area. I have never had even one complaint. As a social worker it is my job to make sure that I research and give out good resources to all my families. read more

When our hearts were broken for the loss of our mom, management and staff at Best Funeral in Peoria were the finest people to deal with in this painful, difficult time in our life. they are gifted with passion, love and friendship. Detailed plans were put on the table for us to choose from, and everybody went above and beyond later to deliver on their promises. Our deep appreciation goes to: - Andrew the location manager who is truly a man of dignity and utmost respect, and to - Tiffany, the beautiful face of "Best Funeral" who puts suffering people on ease with hugging, caring and prompt follow up From our family to both of them many thanks read more

Everything was easy. They explained what I needed to do and I did it. Very fast. I opted for the simplest thing, cremation and having the remains mailed to me. It was a $175 charge for the mailing, but I think the overall cost (including that) was under 1K. And no hassles. read more

I was skeptical trying to find a funeral home as our family had not experienced any deaths until this point. It was stressful and weighed heavy in my heart calling funeral homes. From the moment I spoke with Marissa I felt peace and comfort. She answered all our questions, was patient and gave us all the time we needed in making any and all decisions. Losing my father was extremely hard, Marissa helped us tremendously and also comforted us. The staff and her care about everyone. Thank you Marissa and Best funeral staff for all your help. read more

We really appreciated the care and attention which Heather gave to us. We realize that with the Covid 19 roaring through AZ it was difficult for her to reach out to us with our many questions, however, she did a great job coordinating my Father-in-laws arrangements, as we were in California and sending him to us. She went above and beyond our special requests and we are so grateful. Thank you again to the staff for taking care of the De Castro family. God bless you all and stay safe!! read more