Last night, 12/19, marked two years to the day since my sister passed away. I went to this cemetery…read morewith my daughter to visit her -- a moment that was already incredibly emotional and painful. As my daughter and I were getting into our car at approximately 5:45 p.m., preparing to leave, a security truck pulled up beside us and shined a bright spotlight directly into our vehicle. I rolled my window down and was immediately yelled at and aggressively told to leave. I asked why he was yelling, and he claimed he "knew me," said I am "always here," and that I should know the rules. This was not true -- it had been months since I had even been able to visit -- but regardless, nothing justified this behavior. When I asked for his name, he refused and would only say "security." He continued yelling and told me to "get the hell out of here." He then backed his vehicle behind mine and turned his brights on as I was trying to leave. At the gate, another security guard was present. When I asked what the hostility was about, he laughed. When I asked for their names, I was again told only "security." I paid $65,000 to lay my sister to rest here. I never imagined that visiting her grave -- especially on the anniversary of her death -- would result in being treated with aggression, humiliation, and complete disregard for grief. I am sharing this so other families are aware. Cemeteries should be places of compassion, understanding, and respect. Last night, this place was none of those things.

My grandparents were buried in the Resthaven Cemetery 20 years ago. The cemetery used to be…read morebeautiful back in the day. The only grave markers allowed were flush to the ground making it look peaceful and serene. It was the reason my parents selected Resthaven when they decided to pre-plan and pre-pay many years ago. My mothers philosophy was death does not discriminate, after death when all grave marker are basically the same, you don't know who lived a wealthy life and who lived poor. In death everyone is equal. Times have changed. Resthaven now allows large tombstones and benches. It's still a fairly decent cemetery and since Dignity took over they've made several upgrades to the landscaping and irrigation system but to me allowing various grave markers has taken away from the serenity. Anyway! My father recently passed away and since he had pre-planned the process with Resthaven was extremely easy. Amber and Dylan showed compassion and professionalism, and guided my siblings through the process. Amber was easy going and responded to emails quickly. The day of the service everything went as planned and stress free. We opted to use their after service reception option. It was affordable and the caterer they use had delicious food. Again everything went as planned. My husband and I actually are making an appointment to pre-plan our funerals.

We received the most excellent and compassionate help from Green Acres Glendale Mortuary. We…read moreneeded the most basic of service from them, yet we felt like we were special and the center of their care and attention. Julie Bell helped us through the whole process. She was wonderful, caring, informing us of everything and never pressured us for anything we didn't need or asked for. Julie was so generous with her time at the mortuary and with calls on updates, information and compassion. We felt completely cared for.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Heather was very helpful and patient with me and my limited computer skills. She was also very…read morekind and supportive. I would recommend Able for your loved ones and yourself for several reasons the above and there truth in the billing process. I am a very satisfied customer.

Everything went well, and we have also recommended them to many of our friends and they've had the…read moresame experience, kindness, understanding, and encouraging

Friday Dec 19th, marked two years since my sister passed away. I went to this cemetery with my…read moredaughter to visit her grave--an already incredibly emotional and painful moment. As my daughter and I were getting into our car at approximately 5:45 p.m. to leave, a security truck pulled up beside us and shined a bright spotlight directly into our vehicle. I rolled my window down and was immediately yelled at and aggressively ordered to leave. When I asked why he was yelling, the guard claimed he "knew me," said I was "always here," and that I should know the rules. This was completely untrue--I had not been able to visit in months--but regardless, nothing justified his behavior. When I asked for his name, he refused and would only identify himself as "security." He continued yelling and told me to "get the hell out of here." As I attempted to leave, he backed his vehicle behind mine and turned his bright lights on, creating an intimidating and hostile situation while I was visibly emotional and crying in my car. At the gate, another security guard was present. When I asked what the hostility was about, he laughed. When I asked for their names, I was again told only "security." I paid $65,000 to lay my sister to rest here. I never imagined that visiting her grave--especially on the anniversary of her death--would result in being treated with aggression, humiliation, and a complete lack of compassion. I reached out to West Resthaven's General Manager, Chris Hopkins, to report what happened. While he said he was sorry, he minimized the situation by stating that security is necessary and that it may have just been an "off day" for them. I told him that I now feel afraid to return to visit my sister because I do not feel safe. His response was deeply disappointing. I am sharing this so other families are aware. Cemeteries should be places of peace, compassion, and respect for those who are grieving. Last night, this place was none of those things. This is not okay, and it is not a safe or appropriate environment for anyone mourning the loss of a loved one.

I was out here this morning to decorate my husband's grave.. today would have been his 80th…read morebirthday.. I couldn't believe after all the complaints Ive made on the lack of perpetual care they are suppose to be doing I was told.. " please keep.ypur voice down, we have a service and a memory luncheon going on.. we don't want to disturb the family". I wanted to scream out as loud as I could before they bury their loved one here.. Please DONT DO IT!!! THEY HAVE NO RESPECT FOR THE DEAD OR THE FAMILY AFTER THEY GET YOUR MONEY.. NONE!!! It's been 8 years since Phillip died.. and the last 6 has been filled with lack of care lack of desire to keep up the old part of the cemetery and a huge lack of respect and accepting responsibility for their actions.. if your reading this review.. and I hope someone from DIGNITY IS... PLEASE CONTACT ME.. IF YOUR LOVED ONE IS BURIED HERE AND YOUR FED UP ALSO.. LETS GET TOGETHER AND HOLD THEM RESPONSIBLE!! AND IF YOU WERE THINKING OF BURING YOUR LOVED ONE HERE.. AND ARE READING THIS.. PLEASE DONT DO IT.. THEIR ARE MUCH BETTER PLACES THAN HERE.. THANK YOU.

Thank you to Jodeci and the amazing team at Greer Wilson Funeral Hone - "Funeraria Del Angel "…read moreserved our family with exceptional service for the memorial service for our dear sister, that we will always remember. Thank you so much for your attention and care of our family during a very emotional time of our lives!

If you are looking for a mortuary to take care of your needs, I highly recommend you steer clear of…read moreFuneraria del Angel Greer-Wilson Chapel. The service from their employees leading up to the day of the funeral was very good ... all were friendly, helpful, and accommodating, no matter who I spoke with. The reason for not recommending the mortuary is based strictly on the lack of service at the cemetery where the person who filled in for our funeral director/counselor, left the scene of the service after handing my husband a bag with boxed crucifixes, the register, and wet floral arrangement cards strewn in there; and, the funeral director's dismissive and unacceptable behavior when we met a week afterwards. I had looked in the bag my husband was given at the cemetery: "What? Who is supposed to hand out the crucifixes? Isn't it their job to help the priest or deacon give the crucifixes to the family?" We were left to finish servicing my mother-in-law's gravesite service ourselves. We had to start removing the crucifixes from the boxes and summoned help from our niece and nephew who were standing nearby. When we were finished taking them all out of the boxes and turned around, the casket was gone. We had no idea this had happened because we were busy working, doing the job of what should have belonged to the mortuary employee. Four of us missed a very important part of the service due to her negligence. My husband had to hand out the crucifixes to family when instead, he should have been receiving one. He was also given a wrong count on how many there were, leaving us without one. The person representing the mortuary also explains the process for either sprinkling dirt onto the lowered coffin or flowers, and which way the line of people will move, but since she had hightailed it out of there long before that, that step was completely left out since it wasn't our job to work the gravesite service and remember that's what we were supposed to do. We were there to mourn our loved one, not be the service providers. We paid them to do a job that was not rendered. Friends noticed, and commented. It was rainy and cold on Wednesday Feb. 23, 2022. It is my belief the woman representing the mortuary was cold since she wasn't appropriately dressed for the weather, got the heck out of there, and we were left to take over the service. We met with the funeral director Caleb yesterday and it did not go well. A simple apology would have gone a long way. No apology. He wasn't sympathetic over what we went through as he made one excuse after another, pointing fingers at the church over an incident there by the same employee, and Holy Cross Cemetery, trying to make it seem as if it was their job. He absolutely would not take responsibility for his employee as he supported the actions. If he couldn't be sympathetic, you'd think he would at least be understanding. Nope. All he did was try to cut us off, would back away and continuously tried to end the conversation, didn't want any details, stood there with a smug look on his face, and even gave me an "I don't care" smile when I mentioned that we didn't get all the sympathy cards that belonged to the floral arrangements since I knew friends had sent flowers and the cards were missing. I am absolutely guilty of yelling at him in response to his unprofessional treatment of our concerns, especially when we hadn't even scratched the surface and he was trying to end it all. I was yelling as he talked over us, obviously not wanting to hear anything. We had just wanted the same service from the funeral home that everyone else gets. We paid $395 for equipment and staff services for gravesite service that was on the itemized list. Oh really? What services, other than transporting the flowers and handing the bag to my husband. Caleb gave us a crucifix as a consolation prize since we didn't get one, saying it was on the house. He claimed that they deducted an extra one from the bill when they cashed our check, but upon further inspection on our checking account, they deducted nothing; so we paid for it. Never, did I consider that we would be treated so poorly by the funeral director. If you look at their reviews, there are hardly any bad ones. They most likely have them removed like they did with mine on Google Review. They don't want people knowing the truth. That gives you an insight of how they conduct business. Once they've got your money, they may or may not deliver on expected services, and who knows, how bad it really is? I looked at their website today and noticed something I hadn't seen before and this is part of what it states: 100% Service Guarantee "If for some reason we don't and you're dissatisfied with any aspect of your service, we'll fully refund that portion of the service." I am highly suspicious that they never, ever admit wrongdoing. To admit it, is to potentially refund money after complaints for poor service.

No one wants to need a place like this, but we received exceptional service from the Hansen Desert…read moreHills team which warrants a review. My grandmother passed away on April 26th and prior to her passing, I did extensive research on funeral homes and mortuaries within the valley. I read hundreds of reviews and made many calls and Hansen just felt right. We selected Hansen to be who we would use when the need arose. A few weeks later, my grandmother peacefully slipped away. Her hospice team made contact with Hansen Desert Hills and the process was seamless and professional. Two days after her passing, we went to the Desert Hills location to make arrangements with Cami. Nothing felt pressured or sales-driven, as we had experienced years prior at another funeral home when my grandfather passed away. We had many variables at play, including a burial trust and plans for an out of state interment, and Cami navigated everything perfectly and expertly. We also interacted with Charlii the receptionist during this process and she was wonderful as well. We picked my grandmother's remains up the following week and had a lovely walk through Hansen's memorial garden. It was all very peaceful and again, just felt right. I'm sorry if you have a need for a mortuary, but Hansen took great care of us.

From the moment I made the phone call to set up services for my mother to the time we laid her to…read morerest, the staff at Hansen Desert Hills Mortuary & Cemetery were helpful, caring, and deeply supportive. Words truly can't express the compassion they showed or the care they took in making sure our family was okay every step of the way. I am especially thankful for the attentive and heartfelt care from Trish, Cami, Larae, Marcela, and Wendi. Molly, the comfort dog, was also a blessing to have around and gave us the extra comfort we needed during such a difficult time. During one of the hardest times in our lives, they treated us with kindness, dignity, and respect. We will always be grateful.

My dad has been here for 34 years and my mom joined him 2 years ago…read more I have to say that sometimes it might take a few times but whenever I need something taken care of they get it done. When my mom passed, we were even ready to pay quite a bit of money to have our mother placed but they were honest enough to tell us that our Mom paid for everything way back when our Dad died. I wish it was in a little bit better neighborhood and I wish it wasn't so far away from me but it is what it is.

My sister recently passed and I couldn't imagine going through the whole process of laying her to…read morerest without Kayla from Greenwood Memory Lawn. She out did every expectation, helped make things as smooth as possible, and all around felt like family. Everything went as good as you can imagine with losing a loved one.

I required funeral arrangements for my mother. She was visiting with us from out of state…read more Jennifer, the funeral director showed compassion with each phone exchange we had. When I received the call, they had my mother's body, I was relieved and knew my mother would be handled with care, dignity and respect. They also made accommodations to fit us in, in order, to finalize arrangements before my family departing flight the following day. Maria, worked with us and explained everything in detail during our appointment. She showed professionalism and compassion towards us during this very difficult and unexpected time. Advantage Crystal Rose Funeral Home & Cremation, is for everyone. They treated her daughters and granddaughter with a gentle hand of kindness during this final arrangement visit. We left our mom with staff members that did a job well done. Death for most of us is not something we think about daily. I didn't know where to go, but faithfully, I believe God guided me to this facility. The price and services we selected were fair in my opinion. I highly recommend this funeral home facility/location. Thank you to everyone there who helped my mom get back home!

I attended and arranged the service that took place the same day that Lisa P. is referring to and I…read morecouldn't disagree more with her review. Jennifer, Maria and the team were INCREDIBLY accommodating. They allowed our guests in early, they were flexible when we went over time and then met every single on of our needs. I couldnt imagine doing this process with any other provider. Thank you for leaving the door open so our guests could trickle in late and thank you for your flexibility.

I decided to go a different route, however, I did meet with a sales person. She was very nice and…read morehelpful. They take care of everything from the moment your loved one passes. There were packages to fit most budgets and needs. No doubt this would have been a great space.

Just attended a dear friend's Celebration of Life. WOW! Beautiful! Margaret did such a fabulous job…read morecreating a video of pictures of our dear friend and making the celebration a celebration. Rhonda did a great job interviewing folks prior to the celebration to get material to create a beautiful speech about our dear friend. You would have thought she had known him well. Just beautiful! Lunch was served and the food was delicious. Highly impressed.

Michael, Stephanie, and Tyler assisted with my sister-in-law's viewing, and they showed exceptional…read morekindness and compassion to our family and guests during such a difficult time. Every detail was handled with care, and the facility was beautifully prepared for the service. Their professionalism and genuine empathy brought comfort to our family, and we are truly grateful to everyone who helped make this memorial so meaningful and special.

To bury someone is never easy. I liked that there was a fountain and a few trees. It's nice it is…read morenot right off a busy street. The service was well done. It's not a fancy place but I don't think it's necessary. It certainly is worth checking out if it's something you're looking for.