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    9 years ago

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    North Shore Locksmith - Screen Door Tumbler

    North Shore Locksmith

    (13 reviews)

    I had hope to discuss this with the "upper management" but no one returned my calls after my…read morestrange and unpleasant visit from the locksmith they sent. After not getting a reply to my inquiry via their website, I called and told the woman who answered exactly what I needed (two doors needing one deadbolt on each, new holes drilled). She told me the service fee was $29 and that a locksmith would call me back. It did not take long for a locksmith named "Ron" to call me and offered to come that day. I told him exactly what I needed and he quoted me $185 per door plus $80 per lock. I agreed. I said "Plus the $29 service fee?" He said he'd waive that if he did the job. He arrived several hours later and at first said he couldn't do the job I asked (door too thin) and tried to convince me of other options but then decided he in fact could do the job. At that point he said $289 per door and $80 per lock! I said we agreed on $185 and he claimed he had said "starting at $185" which is not true because if he did, I would have asked more questions. He told me that this new price was the going rate, and that it's not much more than he originally quoted ($200 more) and eventually asked if $269 per door would be acceptable instead. I said no. He told me to think about it and I agreed. But at this point, his friendly demeanor was gone. I had planned to ask for a quote for a less pressing job (switching out doorknobs to the original antique ones removed years ago). He said it was impossible and that I must have new doors. I was perplexed because these were the original doors and he decided to "show me why it wouldn't work" by removing the handles/lock from one door but stayed silent with no replies as I asked him clarification questions. At that point he said I owed him $169 for the service fee "because he had done work." I said I didn't ask him to remove the handles/lock and that the service fee quoted was only $29. He was very angry at this point and asked me what I wanted to pay. I said I'd pay the $29 (just to get him to leave as the tension was very uncomfortable at this point). I Zelle'd Ron the $29 and at that point, I realized the money was going to "SafeKey" (his own business) thanks to this name on the Zelle account and not going to "North Shore Locksmith." I called North Shore Locksmith after he left and the guy who answered wouldn't help me understand why SafeKey had come instead of North Shore Locksmith but assured me that "upper management" would call me back. The next day, no return call. I called North Shore Locksmith again in the morning and again near end of day, each time the person telling me someone would call me back and days later, still no call. Very odd "bait-and-switch" incident where North Shore Locksmith gave my job to a random locksmith, who in turn, "baits-and-switches" on his quoted costs, pretending there was a misunderstanding on the initial quote. I had hoped this was all a misunderstanding with North Shore Locksmith but since North Shore Locksmith won't contact me, I'll never know. Since then, I've gotten quotes from other area locksmiths who are more affordable than even Ron's initial quote.

    I called and arranged an appointment -- the owner David got back to me and we setup an appointment…read more The service person who was responsible for my locks called me and verified the appointment. He also called to let me know when he would be here and arrived at the time promised. Since my locks were older, they were more complicated than anticipated I could not have the work done. David issued me a refund for the service call since the work could not be completed. He even said he will work with me to provide me with better locks. David kept his word and provided me with two new locks/deadbolt. I am very happy with his work and his work ethic -- he keeps his word and verified everything was working before he left; I would recommend this business.

    Glencoe Lock - locksmiths - Updated May 2026

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