The absolute best service The 2 gentleman that came out…read morewere extremely professional, extremely nice and great work Very very pleased

I really value supporting local businesses, and this company's responsiveness is top-tier. After…read moremoving into a new home, I had two doors re-keyed by their master technician. While the deadbolts worked perfectly, I soon realized the keys in the doorknobs were sticking and difficult to push in all the way. I reached out, and they sent a second technician (Christi) who took the time to resolve the issue. While it was a bit disappointing that the job wasn't completed the first time correctly, I am very pleased with the final result. I was especially impressed by their communication; they proactively called me in the morning to update me on a slight delay due to emergency calls. It's rare to find a company that prioritizes follow-up as they do.

I had an excellent experience with Chicago Locksmith and was extremely pleased with the entire…read moreprocess and final results. Because my project involved a custom door replacement that required condo association approval, custom ordering, painting, lock placement, and installation, there were several phases involved. Throughout it all, the team remained professional, responsive, organized, and attentive to detail. Walter, the locksmith technician who handled the project from beginning to end, did an outstanding job. His workmanship, professionalism, and attention to detail truly stood out, and the finished result exceeded my expectations. Chicago Locksmith is lucky to have someone such as Walter that is extremely skilled, professional and pleasant to deal with. I also want to recognize the Chicago Locksmith office staff for their excellent customer service and communication throughout the process. Everyone was courteous, helpful, and a pleasure to work with. Overall, I highly recommend Chicago Locksmith for their professionalism, quality work, and outstanding service.

I needed a locksmith to replace a mailbox lock at an apartment building I own and called this…read moreplace. Everything went smoothly from the time I called. The technician that helped me was Keith and communicated well with me before he met me at the jobsite, he was really nice and helpful as well. He was punctual and did his job well.

I had hope to discuss this with the "upper management" but no one returned my calls after my…read morestrange and unpleasant visit from the locksmith they sent. After not getting a reply to my inquiry via their website, I called and told the woman who answered exactly what I needed (two doors needing one deadbolt on each, new holes drilled). She told me the service fee was $29 and that a locksmith would call me back. It did not take long for a locksmith named "Ron" to call me and offered to come that day. I told him exactly what I needed and he quoted me $185 per door plus $80 per lock. I agreed. I said "Plus the $29 service fee?" He said he'd waive that if he did the job. He arrived several hours later and at first said he couldn't do the job I asked (door too thin) and tried to convince me of other options but then decided he in fact could do the job. At that point he said $289 per door and $80 per lock! I said we agreed on $185 and he claimed he had said "starting at $185" which is not true because if he did, I would have asked more questions. He told me that this new price was the going rate, and that it's not much more than he originally quoted ($200 more) and eventually asked if $269 per door would be acceptable instead. I said no. He told me to think about it and I agreed. But at this point, his friendly demeanor was gone. I had planned to ask for a quote for a less pressing job (switching out doorknobs to the original antique ones removed years ago). He said it was impossible and that I must have new doors. I was perplexed because these were the original doors and he decided to "show me why it wouldn't work" by removing the handles/lock from one door but stayed silent with no replies as I asked him clarification questions. At that point he said I owed him $169 for the service fee "because he had done work." I said I didn't ask him to remove the handles/lock and that the service fee quoted was only $29. He was very angry at this point and asked me what I wanted to pay. I said I'd pay the $29 (just to get him to leave as the tension was very uncomfortable at this point). I Zelle'd Ron the $29 and at that point, I realized the money was going to "SafeKey" (his own business) thanks to this name on the Zelle account and not going to "North Shore Locksmith." I called North Shore Locksmith after he left and the guy who answered wouldn't help me understand why SafeKey had come instead of North Shore Locksmith but assured me that "upper management" would call me back. The next day, no return call. I called North Shore Locksmith again in the morning and again near end of day, each time the person telling me someone would call me back and days later, still no call. Very odd "bait-and-switch" incident where North Shore Locksmith gave my job to a random locksmith, who in turn, "baits-and-switches" on his quoted costs, pretending there was a misunderstanding on the initial quote. I had hoped this was all a misunderstanding with North Shore Locksmith but since North Shore Locksmith won't contact me, I'll never know. Since then, I've gotten quotes from other area locksmiths who are more affordable than even Ron's initial quote.

I called and arranged an appointment -- the owner David got back to me and we setup an appointment…read more The service person who was responsible for my locks called me and verified the appointment. He also called to let me know when he would be here and arrived at the time promised. Since my locks were older, they were more complicated than anticipated I could not have the work done. David issued me a refund for the service call since the work could not be completed. He even said he will work with me to provide me with better locks. David kept his word and provided me with two new locks/deadbolt. I am very happy with his work and his work ethic -- he keeps his word and verified everything was working before he left; I would recommend this business.

Fast service, parking lot, & keys that are made well! Extra points for having colored & keys with…read moredesigns! Bravo!

They left without finishing the job and then sent me invoices with interest owed immediately. Not a…read moreprofessional outfit

Love this place! Jonah and Dominic are always so sweet and helpful. Great plane to get key chips…read morequickly.

Today the knob completely came off; so much for the $165 repair I will now have to purchase a new…read morehandle and pay to have it installed when I wanted to keep the beautiful original handle

very nice. had a blank that two other lock places did not have. price was fair. they have parking…read morein the rear. art c

Showed up unannounced & they have taken care of my locks all the time fair priced & there in the…read moreneighborhood .

Scott was a very responsive communicator, and super quick to do the job with good quality work! I…read moreneeded a set of deadbolt/locks re-keyed, and he turned them around the same day I called him! They work perfectly, and I felt like he was very reasonable with price. I really appreciate that he is local to my area and a veteran too. He specializes in safes, but I had a great experience and would recommend him for any locksmith need you have!

I challenge anyone in the northern suburbs to find a locksmith better than Scott. He was extremely…read morequick, professional, and friendly when he stopped by to look at what we needed. My wife and I just moved into the neighborhood so needed our locks changed, but the seller misplaced the vast majority of the keys which would've resulted in a significantly higher cost per lock. Fortunately for us we found Scott and he was able to help us out with an extremely reasonable rate and got all 6 locks done in under an hour (including initial inspection). I would recommend Scott to anyone and we'll be keeping him in mind for any future lock / safe needs!

Super friendly and helpful in replacing car fob. Ordered, programmed remote and cut key for fob…read more Very pleased.

Rudest team ever, I called and asked for help on a project for a nice sized custom order and the…read moreguy hung up on me, i called back and they said they weren't interested in the order because they are short staffed. DO NOT USE THEY WILL JUST HANG UP ON YOU AND DENY YOUR BUSINESS.