Optic-Kleer did a great job replacing the rear window on my SUV. They were one of the first glass…read morereplacement companies to respond to my request for quote and were only a few dollars above the lowest price that I received from another company that only provided glass replacement in their shop. Javier came to my place of business within hours of my request and did an impeccable job in spite of intermittent rain showers.

A mysterious crack appeared in my windshield and was growing rapidly. Of course I immediately…read morethought of that big name chain that everyone knows. The quote was pricey, and I found out I would also need recalibration for my safety systems (nearly doubling the cost). I started shopping around and stumbled upon Optic Kleer. I researched all my options extensively and Optic Kleer had amazing reviews and not a single negative one! Their total price including recalibration was only slightly more than what the big chain charged for replacement alone. Javier was great! He responded quickly to my messages and was very flexible with scheduling. He was friendly and polite and did an amazing job. Optic Kleer will be my first choice next time I need glass replaced. I highly recommend!

literally..do not use this service..use safelite. they sent torry over to replace my window and i…read moreliterally seen him pull in my drive way then drove off. i had my front door open and my garage door open as well. i work from home and once i saw him, i grabbed my shoes and he was gone. i literally called him back and asked for his location because i thought he was parking on the street however, he drove off. given off scam vibes. then he said i ordered the wrong window and someone should have called me. i stated to him that why didnt you just come to my door and alert me. he lied and said he was outside for 10 minutes and no one came. i said most people announce they are here by ringing a doorbell. he then got an attitude and said most normal people come outside when you know someone is on the way. he also hung up on me. i canceled my order and place it with safe light. this was the worse experience i ever had for a first time customer..do not ever use them. go to safelite. i promise. i work in healthcare. i know a lot about service and this was very upsetting. this was really bad. they did refund my order. hopefully, thats what they said..

We are visiting Ohio, and a family friend loaned us a car. I figured it would be nice to fix some…read moreminor issues on it. The drivers window would not roll down. I contacted Terry on a Saturday evening. He showed up at my home bright and early the next work day, troubleshoot my problem to a faulty power window switch, and even helped me locate one online for about a fifth of dealer cost. All that, and when I asked what I owed him he just said it was nice meeting me and went on his way. He's a great guy, and deserves your business.

One star is required. I had made an insurance claim through usaa for a LITTLE crack from a rock in…read moremy windsheild. I had left instructions that i was only available after a certain time.. they ignored my note and came while u was unavailable. When i called to ask why and if a technician was to come back out they just simole told me tough make abother appointment. I tried with no success... i called customer service and told them the situationthey informed me that the GM would reach out to me. No such call was made to me... the store was incredibly rude and had no care for the service he was providing.

I had an appointment. They came to the house and left a note on the car that I would have to…read morereschedule. They said that they called, but they had the wrong number. My Advice, go elsewhere.

No work completed But I made an appointment with Jim and Auto glass to have my repairs done, we…read moresettled on 3:30, the morning of my appointment i reached out to notify them they could come as early as 2pm and he said great, 3:30 came and i called Jim wondering where they were and he informed me they will be to my location at 5 now, telling me that's how the business works. I do not recommend working w this company, as they seem to think appointments times are not something to stick by....shows exactly how they do business overall. Look elsewhere,

The receptionist was very polite & , informative. It was so easy going through my insurance. Took 3…read morehours just like the said. Very nice & neat on the inside. 10/10

Great response w/ competitive pricing. I ended up going through w/ our Insurance provider, but…read morewould've used Defender based on value alone.

These guys were great replacing the windshield on my SUV. From the first call they were courteous…read moreand communicative. They showed up prompt wearing masks and did the work at my house in under an hour - and also had a better price than others. I definitely recommend Defender!

I needed a rock chip repair for my windshield that was beginning to spread. They got me in the same…read moreday, customer service was great, the waiting room was warm and comfortable, 45 mins and done. Price was $100 cheaper than national competitor. Highly recommend

after being disappointed with another company, I called these guys. I explained what happened and…read moreexplained my urgency. they were right on top of things. I was able to get my car in 20 minutes after my phone call. I recommend these guys. fast, helpful, and professional

Beware! Shoddy business practices. Very unprofessional. Had my windshield replaced a year ago…read more $1000 windshield. Warranty explicitly states stress cracks are warranted. Was driving in a parking lot maybe 5 miles per hour- the glass popped (that's the sound I heard) nothing remotely nearby to cause the windshield to crack. Stop by Seneco Glass as they did the original install. No one there to assess. Call them the next day- Rick says send me pics -did so, can't determine from pics - "bring in I'm here all the time" Text him- will you be there tomorrow? - his response "yup". Bring the car by (mind you, this is a 25 minute drive each time) Guess what? Rick not there all day. The lady says I'll have someone come out to your home and look at it- Okay, great. The guy does show and determines it's a stress crack and covered by warranty. Wonderful. Make an appointment to bring car in and have glass repaired. (Again, taking time away from work, also having another person follow me to bring me back home). Well guess who is there when I drop car off?- the elusive Rick- looks at glass and says-(I'll let you guess) that's right- Ricks says- "that's not a stress crack. It's not covered!" What a joke of a company. Anyway- buyer beware.

We called the Cuyahoga Falls location in the late afternoon and we were able to get a next-day…read moreearly morning appointment to replace a cracked windshield. Rick and his team were professional, efficient, and delivered a great value service -- we were out of the shop by mid morning and still had the entire day left. Highly recommend!

I visited C-Auto Glass, formerly Cuyahoga Auto Glass, in January 2025 to fix the front windshield…read morewindow in my car. A friend noticed a long crack on it one day which surprised me so I needed to get it fixed. I called C Auto Glass a day before to inquire about their windshield repair services. The young woman on the phone explained the service and told me what days/times were available for an appointment. I scheduled an appointment right then on the phone. I was able to get an appointment for the very next day, on Friday, January 17th. Upon arriving, I was greeted by the front desk receptionist. My car was then taken in to be repaired. I waited in the small waiting room while my car was being worked on. I waited for about 2 hours until my car was ready. I was able to work on my laptop while I waited because they have wifi. They also did a recalibration (just over $200) which is readjusting the car safety system and sensors in the front of the car where the camera is. They used a software to do this and per my receipt, the process takes under 10 mins. After my windshield was replaced (about $300), I was told to leave the adhesive (sticker) on for 24 hours. This allows the adhesive to properly bond or stick with the glass. I was also told not to wash my car for 5 days afterwards to prevent harm to the glass. This may mean that they used a less durable glass but perhaps that is standard procedure. Service was efficient and friendly. It's early February 2025 now and my car windshield still looks great. I can see myself returning to this local auto shop if I need future glass repairs. **** GOAL of 365 reviews in 2025 - 32/365 total reviews in 2025 - 813 total Yelp reviews - Reviewed on 5 February 2025

I am back with both vehicles. Scott (manager) was very clear on what may have cracked windshield…read more He also explained oem vs aftermarket as far as pricing goes. Service was great...again...and i did not have to cause insurance to raise my rates due to loose truck or road debris.

This is a long overdue review; Modesty tinted all my SI windows back in October 2023, and I can…read moreattest to the remarkable quality and longevity of her work. I couldn't be more thrilled with the exceptional service and quality of work I received from Modesty and her crew at Royalty Tint. She came in on a day and time that the shop wasn't open, so 10/10 for professionalism and a genuine interest in ensuring I got exactly what I wanted. She took the time to explain all my options and helped me choose the perfect tint for my car. The installation process was flawless and took less time than the quoted time. The attention to detail was remarkable, and it's clear that Modesty and her team take pride in their craftsmanship. PS. she takes credit/debit card as a form of payment so that's always a nice treat :) Moreover, the atmosphere at Royalty Tint is clean, welcoming, and customer-oriented. Thank you, Modesty and team, for your outstanding work!

They don't follow through. They gave me a quote. I tried to schedule and they ghosted me.read more