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Glass Masters Auto Glass

2.3 (3 reviews)

Services - Glass Masters Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

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Auto window replacement

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Simplicity Car Care Calgary NW

Simplicity Car Care Calgary NW

(1 review)

My 2006 Honda CRV-SE had a collision last August 23. The repair required replacement of the…read morefollowing, passenger front fender, black textured bumper cover, fog lights, passenger side headlight and the aircon condenser needs replacement. The frame of the passenger headlight needs alignment as well as the passenger fender bracket. The repair was started Sept 15 and I picked up the car Sept 23. I paid $ 1,068 for the labor and materials. Upon inspection at home I found the following defects: the repaired frame was not fully painted and showed chipped-off paint, The bumper support was not painted, there was a missing 10mm bolt on the fender that why it was rattling, the 2 fog light holes that were badly cut that the bumper cover was damaged, The spot welding that was supposed to be done on the headlight frame was neglected. The owner and staff of the NW branch refused to repair the vehicle according to the owner's manual specification and said that I should supply original parts. I supplied parts that are considered original as per T and T Honda based on the DOT stamp of approval. The bumper cover was also misaligned on the passenger side because the headlight frame was off. I asked for a 2nd repair job last Nov 23 and was granted to bring the car back but they will not replace the damaged black textured bumper but repair and paint all the deep scratches at my cost which is dumb and absurd and inconsiderate. I mentioned to Sarah that I will bring this up to the small claims court but declined to do it since the cost is not too high and just wanted to get back or refund $402 for the unfinished job on the CRV. Sarah and their management never contacted me again. Maybe they think it was over. I used the help of my son to finally fix the unfinished job and bought spray paint cans to finish the job and seal off the cracked paint on the bumper guard and frames. This review is looking pretty epic and it's nice and awesome for customers to know the bad experiences of past customers so that new customers will know what to look out for and evaluate the shop for expertise. We customers pay good money that we have worked for and we just want equal service for the best repair job possible. I was told by Sarah that they will refer this case to the lawyers and owner and find a solution but they never made contact since Dec 23. This is a bad shop and should be avoided if possible. When I picked up my car last Sept 23 I came across a customer who was also dissatisfied with the repair on his Hyundai car and told me that he will never go back to the shop and will look elsewhere. I will not likely recommend this shop to my friends and relatives or to anyone who wants a quality repair. The mechanic is a pain to explain things on what to do because he does not do a good job. I will negotiate to get back $402 for the repair that was not done since I spent time and materials to repair the CRV in my garage. Now all are aligned, painted and running smoothly without any rattling sound and vibration. The mechanic said that it was the slightly dented radiator that was rattling. If fact it was the fender with a missing bolt. I will also report this incident to The Personal Insurance Company for a poor job done on my CRV. This is an Epic Review. Finally the black bumper cover and headlight are aligned and all cracked paint are sealed. Again the replacement parts installed were certified by Honda dealership for an old model where original parts are hard to find. I brought my own parts as negotiated with simplicity and they agreed without any hesitance to install them and later they complained that they cannot align the bumper and headlight.

Glass Masters Auto Glass - autoglass - Updated May 2026

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