Peter Huthmann, manager of Crystal Glass on 17th SE, knows customer service - and not just to make a sale. He genuinely wants to help the customer out and doesn't tack on 100% service charge to do so.
I came into his shop about a month ago after having smashed the passenger side mirror on my old Nissan. Having recently replaced it at another location (yes, I am spatially challenged sometimes), I emailed the specs as requested and waited for a callback.
Peter got back to me within a day to say the order had been placed, and I could come in the following day. When I finally was able to pop in a week later, without an appointment, he remembered not only the part but my name, as well. Bonus point!
After staff inspected the break, Peter brought me over to the car to show how the heating pad for the mirror would be compromised by replacing the glass. I must have blanched at replacing the entire unit - he then suggested an alternative and voila, it worked. The heat still comes through and the new mirror works great. And all for $61 including GST.
I definitely will return to this shop for my glass needs. read more