Poor job of installing the rubber seal. The story goes as follows: When I brought in my BMW 328 for a new windshield, the staff was excellent, very friendly. Took longer than planned, as they didn't have the rubber seal they needed in stock (although I did have an appointment, and they knew my make/model ahead of time). No big deal, I walked out for lunch. Once my car was ready, everything looked great, the glass seemed beautiful and again the staff was truly very nice. The instructions were to leave the side window open a crack, and to leave the tape overtop of the rubber seal for at least 24 hours before removing it. As I wasn't using my car the next few days, it sat in my garage (July) for the next 48 hours untouched. I then carefully removed the tape, and to my horror observed the rubber seal was installed by someone who was in a rush and paid no attention to detail whatsoever. Super sloppy job. The original rubber seal I had on my BMW windshield fit as you might imagine things fit on a BMW - exactly right, no holes, no gaps, nothing flapping loose - a perfect seal as it should be. The rubber seal installed by CalAlta Glass was lopsided, the corners were flapping loose, there were visible holes and gaps, and you could even plainly see the edge of the glass. My 8 year old nefew could have done a better job. It appeared like a horrible D.I.Y. job gone badly. I wrote the manager an email expressing my concern, he told me to bring my car back in. Good, I thought, they will make this right. Unfortunately, not so much. They explained that was normal, there was nothing they could do. To fix the rubber seal, they said, they would have to completely remove the glass and reinstall the whole thing - and they were not willing to do that. It was just fine, they claimed. I even attempted talking to another CalAlta location, they had one of their guys fiddle with the seal using a putty knife, and he tried to stretch it straight and re-glue it. Made virtually no difference - it was still crooked, had holes and visible gaps, and the corners were still loose and literally flapping in the wind. They were also unwilling to redo the work. It was purely cosmetic, they claimed.
So here's the bottom line: If you want a new piece of glass slapped in your vehicle to the bare minimum standard, then they are just fine. The office staff is polite. If, however, you actually want your vehicle to LOOK GOOD, and if you are concerned with "cosmetic" things like your rubber seal actually FITTING properly, and not having holes or loose flappy rubber bits - THEN AVOID CALALTA because they have told me they are not concerned about these things, and unwilling to correct poor workmanship. I will attach photos for your reference. read more