On Friday, 10JUL2026, we had our appointment to deal with an issue of a vehicle we purchased (less…read morethan a week) that was sold with tires considered unsafe to drive and the 7 day warranty of going back and forth on the phone to get it approved. My wife and I were there for over 5 hours trying to get this approved which had involved with service advisor to speak with them. I would like to say to Benny Wong whom was very courteous upon arrival, to providing updates, and doing anything that was needed to speed up the process. Not only did he provide information needed to this warranty company but was an advocate as to the time to get it approved to providing photos as to why it was unsafe to drive. I got to say it was miserable, my husband came out of a procedure that morning off of anesthesia as we needed to get this fixed. I can not say enough to a tremendous thank you to both Benny but also the manager for taking the extra step and installing our new tires. It is hard to find a trustworthy dealer and even though we live 40min away, I am only going to this dealership for my new vehicle. sincerely thank you for caring Benny!-

I am owned my Volvo XC60 for over 4 years and have always gone to Johnson Volvo Service. I had a…read morebad experience before but I like to get my car serviced at one place but this is the last straw. Back on June 22, 2025 I had a message stating "auto start stop needs to be serviced" A test was completed and removed and replaced support battery. Fast forward to May 2026 and the on call service light comes on- I return to Johnson and told that support battery is bad and needs to be replaced- I bring it to technician attention that I had that battery replaced back in June - he states that's not the same battery- ok replace the battery. I hadn't heard anything so I call service advisor and asked will my car be ready by 5 pm - mind you I dropped it off at 7:30am. He stated "Yes" I get there to pick up my vehicle and pay the bill. I reviewed the receipt and to my surprise "same battery # and no charge for battery- Just labor . The life expectancy of this battery is 4-7 years and this battery 1 year 1 month. From the way I am looking at this - I was charged labor again for a bad battery and had to pay another disposal fee for a bad battery that was originally put in my car. Oh and take note labor cost went up by $9.00 (haha). I am not disgruntle- just tired of being mistreated by a dealership because I am a woman. Women learn about your vehicle and save all receipts because the advisors will upscale you and clearly replace the same items and act like they doing you a favor. I am highly disappointed and now have to find another dealership for my Volvo.

Highly recommend. Hit a deer and they were so helpful in guiding me through the process of dealing…read morewith insurance. They also were very quick with their repairs, kept in constant communication, and got me my car back before the holiday weekend. I hope not to need a collision repair anytime soon, but if I do, I know where I will go!

I had damage to my driver side door (which I could not open) and Wayne and his wife Charlotte…read moretreated me like family. They walked me through the process of what needed to be done to resolve the issue and was upfront on the cost. They did a wonderful job and I would recommend them to anyone who needs work done on their car and who wants someone to talk plain English to them. Sincerely, Donna Shipman

I had one of the worst service experiences I've ever had at Land Rover Cary…read more I brought my vehicle in because it stalled and was smoking under the hood. When I called to schedule my appointment, I explained everything and was told it sounded like an electrical issue or alternator. Based on that guidance, I had my car towed in. After diagnostics, I was told I needed alternator-related repairs . I picked up my car, drove less than five minutes, and it started smoking again -- the exact same issue I originally brought it in for. Now, instead of owning the misdiagnosis, the service department is suddenly claiming I have a coolant issue, which was never present before and never triggered any warning lights. This feels like new problems are being added instead of admitting the original issue was not properly diagnosed or fixed. Let's be clear: * I came in for stalling and smoking * I paid thousands based on their diagnosis * The problem was not resolved * Now they're changing the story A proper repair shop should: Diagnose the actual cause Verify the repair resolved the symptom Road-test the vehicle before releasing it None of that happened here. I'm extremely disappointed with the lack of accountability and professionalism. Being charged thousands only to get your car back in the same condition is unacceptable. I would not recommend this service department to anyone.

I cannot leave zero stars, so once all have to do. This is our 100% real experience with Land Rover…read moreCary. If you only need the short version, not only did the sales manager John Groisil treat us with complete disrespect, but the general manager David Coyle almost completely dismissed our situation and did not live up to his promises. DO NOT BUY A CAR FROM THESE DISREPUTABLE PEOPLE. They practice sketchy business practices, and do not engage you when you have problems with their vehicles. Now for the long version. In June of 2023, my wife and I bought a used Range Rover Sport from LRC and initially we were happy with the purchase. A few weeks after our purchase, we experienced smoke coming from under the front right off the vehicle. We took it in for service and LR told us it was a loose exhaust pipe and they had the " parts" to fix it. What they didn't tell us is that the part was bolt and this charged us $800 for the repair. Not covered by the warranty. Remember this, it will come back up. Gross. With that out of the way, we drove the vehicle for a couple more months, and we're relatively happy with it until 10/25/2023 when this vehicle with 51,000 miles on it suffered COMPLETE CATASTROPHIC ENGINE FAILURE. I Am Not kidding.  I had the car towed to my local, TRUSTED mechanic and they told me what I heard the most, that there was something that was preventing the event from turning over. The shop could not diagnose further without extensive cost, so I called LR to see if they could help. They did, and this is one of two helpful thing they did. They confirmed the failure and that the engine would need to be replaced.  Knowing that out warranty had expired, I asked Land Rover what they could do to help, and their answer was not good. First, it took me 3 phone calls, all without response, and finally a visit from me just to get someone to speak with me. I think I caught them off guard, but that was my intent since they WOULD NOT return my calls.   I was finally able to get them to give me a quite on replacing the engine, and that would be over $32,000! And no, they would not cover any of those costs! I was also able to get the full maintenance records from the dealer and well, there were some enlightening things in there. But at this point, I had service a mechanic to source and replace the engine, at a less than half the cost quoted by the dealer. In the meantime, the dealer has told me that all regular services has been done on schedule and at the dealership. Fast forward to the engine breakdown. This is where we really uncover the shadiness and lies. My mechanic discovered that the EGR valves were completely blocked and caked with carbon. He also discovered that the turbo assembly was not properly connected to the exhaust (remember the first issue they charged me $800 for?) He also discovered that there was a bolt missing from the exhaust pipe (again, first issue) and tons of blowback on the engine.  Let's dive into the maintenance records for a minute. I found out that Land Rover had PREVIOUS FIXED THE TURBO AND EXHAUST! So basically they attempted to fix and did not, faked fixing it again and charged me for the work! Next, looking at the regular oil changes, it seems that for the first 5 or 6 they did at regular intervals of 5000-6000 miles. However , the last interval was over 17000 miles. That seems absolutely ridiculous and had they done one iota of checks, they would have, and should have changed the oil before they sold that vehicle. Again GROSS NEGLIGENCE AND INCOMPETENCE.  Now after I found this out, I called the dealer corporate headquarters promptly received a call from the general manager. At first he seemed genuinely apologetic and offered to cover some of the repair costs, which they did, and if we wanted to work a deal on another vehicle when this one was repaired, just come to him and he would work with us. But true to the stereotype of a sleazy sales weasel, when I tried to call him (David Coyle), he never returned my calls (3x). So once again I was forced to drive to the dealership to get any acknowledgement at all. I asked him to explain to me what a "Deal" meant and he refused unless I had a vehicle in mind. He did not want to put any effort into assisting us. I was utterly disgusted.  We finally, after 5 months got our car back and had been driving it. A 2017 engine with 10k less miles than the one that failed. Was running great, even drive it to Florida. I changed the oil twice and seemed to be running well, until last Thursday, February 6, 2025, When on our way home from a show, this piece of Garbage failed again! At 50,000ish miles. Right on schedule as it seems.  I want to vomit and again I have no confidence in repairing this vehicle again.  DO NOT BUY A LAND ROVER VEHICLE OF ANY KIND DO NOT BUY A VEHICLE FROM LAND ROVER CARY DO NOT BUY A VEHICLE FROM LEITH AUTOMOTIVE GROUP  EVER  THEY WILL WILLINGLY AND WITHOUT REMORSE TAKE YOUR MONEY AND LEAVE YOU HELPLESS

Thank you Jacobs Glass for the excellent Customer Service!…read moreHad an unidentified rattle which they located immediately and solved the problem. They saved me from being ripped off by the dealership. Jacobs Glass will be my first go to

Great customer service and employees. Employees working with you and being thorough with making…read moresure what you want. I was able to get an OEM replacement for my Mercedes windshield after it cracked. Only waited 45 minutes during installation and was out with an OEM windshield in no time!

Our car randomly didn't accelerate after waiting at a red light, then finally went. When we got…read morehome to our destination, we turned the car off and tried to start it again, but it wouldn't start. Dash lights flickered, air came on, and electrical worked in the car, but engine would not start. I suspected the alternator or starter since it appeared the battery was working. Long story short we got our car towed and taken to Massey Brother's. They took it in on a Thursday at noon and it was ready the next day. They were quick and honest with our repairs. I'd totally recommend this business. Thanks again!

I've trusted my Jeeps with Massey since I moved to NC in 2013. They know what they're doing and…read morehave never hesitated to explain everything in full detail. I always, always get a call about price before they start repairs. And the turnaround is crazy fast. My Jeep is 10 years old so I told them to just give it the once over along with it's yearly inspection. I knew I needed new brakes, was having issues with a tire sensor and the actuator door on my ac/heat was going. It also failed inspection due to bad tires. They got all of the work done in 24 hours. I just always feel safer on the road after seeing them. They're just good people.

Still going with 5 stars. I ended up buying a new to me black MDX, that I really love. It took me…read morelittle to no time and Kyle was willing to listen to me. I love cars and understood what I wanted in my next one as well as what my car was worth. I also had an offer from another dealer as a trade in which allowed me to recognize my boundaries. Once we got the car (which I love) I knew something wasn't right. Sounded like the rotors but with the mileage it didn't make sense. I ended up giving it a week and then ended up bringing it in. I was in fact right and the team worked with me to get it all fixed up in a timely fashion. They were apologetic and kind. Once again a 5 star experience!

I am a diehard fan of Acura and on my 4th Car. The customer service is…read moreamazing and servicing and oil change is so smooth.. the lounge is equipped with starbucks coffee , water and snacks.. I mostly drop the car and work from there. There are private rooms for meeting etc. Love it!

I have had mixed experiences here in the past. I bought my…read moreAudi from John Marble, and I strongly suggest that if you are buying one, request him as your salesperson. He was really nice, and professional. He calls me every year to thank me for buying my car, and to check on me. I have bought many new vehicles, and he is the only salesperson that has called me after he got paid. He will also call me to remind me to bring the vehicle in for service. I mean, that is not even his job, yet he still does it. I was looking at the Q3 and Q5 to purchase, and I went back a few days just until I found a day that John was working. Rich Kuhn is the service advisor you want. I never have had a problem when dealing with Rich, he will call me if they have an earlier appointment to see if I want to bring it in, will call me while my vehicle is in the shop to give me updates, etc. If you can't get Rich, then ask for Nick Price. Nick remembers me when I come in, will greet me by name, and help out if Rich is not available. He is also a good advisor on his own. Avoid Thomas Eagleman like the plague. Since I didn't get a loaner this time I dropped my vehicle off before the shop opened, and filled out the envelope stating I wanted the 110K service, not to text me, and wrote down my email address as the envelope ask the communication preference. Later when we connect by phone call he asked if I wanted a rotate and balance. I told him that I did not because I just had Discount Tires do it for free. And he also asked if I received the text message with the video link that the tech did. If I gave him my land line phone number and written instructions that communication is to be via email, why is he trying to text me a video? He obviously can't follow instructions. He emailed me a quote of recommended repairs. But guess what, they were not even for my vehicle, they were for Christopher Messina and his 2019 A4 WAUENAF48KA006856. I emailed Thomas back stating he emailed me the wrong persons quote, and asked him if he could send me the correct one. Guess what, four (4) months later and I am still waiting on the email. But that is not the worst part. When I went to pick up the vehicle I went actually review all of the papers for the work that they stated they did. I asked where was the alignment check, as that was included in the service. His response, "You told me not to do it and you already had it done." I looked at him dead in his eyes and said, "No I didn't. I said I had a rotate and balance already done at Discount Tires because they do it it for free." His response, "Don't they do alignments." No, no they don't. Discount Tires does not do alignments at all. So why would he look me in the eyes and lie to me is beyond me. And my email address was changed in the Audi system so I wouldn't get the email surveys from corporate to talk about how bad his service was. So if you read this Thomas, I am still waiting for the email response. 2025-20 #571

If you are considering purchasing a new car, run, don't walk away from this dealer…read more The buying experience, like with all Leith Dealers, is like stepping back in time. You have to play finance games, hidden disclosures, and other ways to make you pay more if possible. The dealer sales team is thirsty, but not for your satisfaction, no, that matters almost not at all, but stay tuned I am sure they can find a way to sell old style warranties, and other crap that every knows is nothing but a scam that can be financed for the life of your car. These guys are the kind the leave you feeling violated after you complete your purchase. They might as well flip you a quarter, and wish you well. Next, let's talk Audi knowledge. Most of the guys in this dealership, are paid nothing, so they have be thirsty (see above), but they are also not tenured, or trained in the ever increasing, more and more complicated systems on these cars. If you ask them, stand prepared for the absolutely least knowledge from the management team, sales, parts, and service. They don't know their product, and therefore, I am not sure how you can learn from a staff who doesn't believe in "owning' the product they sell. They will lie, cheat and steal to get you to purchase instead or doing the research and investing in themselves. I also trust Leith makes all of this possible through poorly planned incentives, and commission only sales people. Thirsty. I would strongly encourage you to stay away from this team if you do not already know what you are buying, how it works, and if possible, arrange for your own financing. During my sales process, I knew more about upcoming models, features, and incentives then they did. To date, I have owned Porsche, Lexus, Infiniti, Acura, and now this. I can safely say, every other dealer experience has been much better. For the money, I would buy a Toyota and expect better treatment. Finally, I will take it a step further, if you are planning on learning, driving, or exploring electric cars, this is absolutely not the place. First, Audi is not natively capable of using Tesla Chargers. You will need to buy and adapter for $215 plus shipping to even physically connect. Then, you will need to know it is SUPER CHARGERs only, not a home charger, or an apartment charger in the parking lot, they do NOT work, they are not part of the network you can use. Also, the Electrify America network (VW CHARGERS) are so few and far between, don't be fooled by the word "free" when the reality is "not available." The only free charger is at Walmart, and if you have seen the three of them, they are busy, so while technically "free" good luck being able to use it. Outside of Wake Forest there are no free pumps, I have travelled across the state and this proved to be a complete lie. I have yet to find a free charger between here and Charlotte. If you require help from the dealer, it is an exercise in futility. If you don't know how to use it, don't buy it here. These guys care about one thing, one thing only, selling cars, if you cannot use them, too bad. Even the management team throws their arms up and say "we haven't sold any for a while, so it's not our problem." If you are considering other options, I would suggest you exercise them. For the kind of money that Audi is asking for, you can have a really fantastic dealership, and owner experience, with all of the complaints, and glitches Audi is already known for, plus the poorly run, and lead dealership I cannot think of one thing in their cars that makes this a win for you. I hope you read this carefully, and choose anything but this. Don't buy the aggravation, disappointments, and frustration of having something priced so high when their are many, many other choices that will gladly take your business, and make you feel good about it, long after the sale. This ain't it!

They have been great. I started out just getting my inspections here, but now I trust them with all…read moremy maintenance.

I requested a quote for replacing spark plugs on my suv. The quote that I received from Spencer's…read morewas $700 best case scenario. He went on to explain how expensive the plugs are and the difficulty of removing. He also said that if the plug broke during the process the price could increase significantly. I bought the motor craft platinum plugs off Amazon for $38. A mobile mechanic installed in less than 45 minutes for $200. The other quote I received was $250. What a rip off.