There are plenty of other more talented, and more professional services to patronize in Chicago - do not waste your money on Marissa and Glam Girls. If you want a mediocre and embarrassingly bad experience, then this is the place for you.
I booked Marissa for ombre powder brows in August, after a friend recommended her to me (this friend has since reversed course and no longer recommends Marissa - we both had the same poor experience). I paid in full for the service, which included a post-appointment touch up. I was initially happy with the results, but they faded after a two weeks. Marissa assured me that the color would eventually "lift" and that I should give it a few months to see better results. Two months later, the color never lifted and my brows had literal GAPS in them, so I reached out in late October for a touch up (the touch up is included in the total price).
To book Marissa, you DM her on instagram. I DM'd her on October 14th to schedule a touch up. She responded immediately that she would "get back to me"...two weeks went by with no response. I DM'd her again on Oct 27, and she finally got back to me. We scheduled for the upcoming Friday. I work in consulting, so my schedule is insane, but I was able to rearrange meetings with clients specifically to get this done.
Friday at 3:45, as I was already IN THE CAR driving to her salon, she texts me that she needs to cancel. I'm annoyed, but whatever - things happen. We reschedule for Sunday. She completely ghosts me on sunday and never responds to my texts. Finally she responds and we reschedule (for the 3rd time) for Wednesday afternoon.
On Wednesday, about half an hour before my appointment (literally as I am getting into my car to drive to the appointment) she texts again that she needs to cancel because of...construction? This was the first time I had heard about this "construction", and it sounded to me like she was running out of excuses to keep cancelling. By this point, I was pretty angry because I had to rearrange my entire work schedule (for the 2nd time). I texted her "You tell me when you you're open and I can move things around". No response.
By 7pm that evening, it was obvious she was never getting back to me, and I decided to write her off completely. I texted her and asked for a refund for the touch up that I had already paid for. Again...crickets. I finally gave up - you won, Marissa!
Giving Marissa the benefit of the doubt, I would probably guess the reason for this extremely rude behavior is that Marissa is woefully naive and probably should not be running a business in the first place. I doubt her business will be open for much longer if this is the client experience she is offering her clients. On the other hand, it's possible she's running a scam. Guess I'll never know.
TL;DR: There are plenty of other options for brow services in Chicago - don't risk your time and money on Marissa. read more