HOAGIE BUYER BEWARE!!!!!!!!!! if I could give a negative score I would!!!
When I heard Glad's Deli was moving into the old Subway location, I was genuinely excited. My family and I had been regular Subway customers, and we always enjoy trying new local businesses.
During the grand opening, the line was extremely long, so I just stopped in, grabbed a menu, and decided to come back a few days later.
A few days after the grand opening, around 10:00 a.m., I walked in and saw the owner working near the front door. Thinking they weren't open yet, I smiled and said, "Oh my gosh, I'm so sorry--I didn't realize you weren't open yet." He looked at me and sarcastically replied, "Yes, we're open."
I brushed it off, figuring maybe he was just having a bad day.
I looked over the menu and noticed the prices were a little higher than I expected, but I decided to give it a try anyway. When I got to the counter, the owner asked, "What do you want?" His tone made me feel like I was inconveniencing him.
I ordered a half turkey hoagie, which was listed at $10.99. He asked if I wanted lettuce, tomato, and onion, and I declined. I then asked what other toppings were available. Instead of telling me, he repeatedly responded with, "What do you want?" I had to ask one topping at a time--pickles, olives, banana peppers, etc.--and he would only answer yes.
When it came time to pay, I inserted my card without paying close attention because I was honestly caught off guard by the interaction. After paying, I looked at my receipt and was shocked to see my total was $15.99 for a six-inch turkey hoagie that had been advertised at $10.99.
Thinking there might have been a mistake, I politely asked one of the employees how the total came to $15.99. She was very kind but wasn't sure, so she asked another employee, who explained that toppings cost an additional $1.50 each on a six-inch hoagie and $3.00 each on a whole hoagie. She showed me a small sign that had been kept behind the register.
I was surprised. Three toppings added $4.50 to a six-inch sandwich. Since this was my first visit and the sign wasn't visible while ordering, I asked if they could simply remove the toppings and refund the extra charge.
The owner came over and seemed annoyed. He told an employee to "just give her a couple bucks back," then began arguing with me. He said, "What do you think this is? This isn't Subway. You don't get all the toppings you want here."
I tried to stay calm, but he continued making rude comments. Eventually, I said, "Please just refund the entire order. I don't want the hoagie anymore."
He replied, "You want me to refund your money for your own mistake?"
I explained that this was my first visit, I wasn't told toppings were charged individually, and the pricing sign wasn't visible from where customers ordered. I felt that information should have been communicated before I paid.
What upset me almost as much was seeing how uncomfortable one of the employees seemed during the interaction. She was visibly shaking while processing the refund. I told her, "I'm sorry, honey. It's not your fault," because I genuinely felt bad that she was caught in the middle she seemed to be scared of him .
As I was leaving, I told the owner I would be sharing my experience with friends and family because I was extremely disappointed by both the customer service and the pricing. I also said I didn't think many people in the area would be willing to pay those prices, especially with that kind of service.
As I walked out the door, the owner yelled an obscenity ( F&&k you B&&ch ) and insult at me. I was stunned and simply kept walking.
In all my years as a customer, I have never experienced anything like this. My issue wasn't just the extra charge for toppings--it was the lack of transparency, the way I felt I was treated, and how the situation was handled.
There are many local places in the area where I've consistently received friendly service, fair prices, and great food ( such as the PT Pitt stop and subway in Jeanette) Based on my personal experience, this won't be one I'll return to.
Everyone is free to form their own opinion, but this was my experience, and unfortunately, it was one of the worst customer service experiences I've ever had just keep in mind a tiger never loses its stripes! read more