Typically, I would reserve writing a less than desirable review, but it is imperative that business owners respect their customers in lieu of customer's discontent with their service. I visited the Gite Gallery on December 22, 2016, and spoke with the operations manager who advised that Lloyd makes the decisions on the clients' framing choices. I felt this was unusual, but I relinquished my autonomy and given the circumstances gave the experience the benefit of the doubt. However, I identified two frames I was interested in and also requested a linen mat, and I asked for a quote. I was given a quote of $150 per framing, and was told my pieces would be ready in a week or two. I did not receive a call from the gallery after two weeks, so I called and spoke to Lloyd Gite, (owner) and reiterated what I wanted. Again, Lloyd quoted me the original quote I was given $150 per framing, and was advised that linen mat is typically used for original pieces, and as an alternative, Lloyd suggested a suede mat, and I agreed.
Finally, on January 12, I was notified my pieces were ready for pick-up. Upon arriving at the gallery to pick up my pieces, the mat was not linen nor suede, but cardboard and I did not like the outcome. Further, the original quote changed from $150 to $175 per framing without a linen or suede mat. Needless to say I was appalled because at no time was I contacted that the pieces would not be framed with either of the 2 mat choices. When I expressed my concern to Lloyd, he stated well linen or suede is going to cost you.
After leaving the gallery, I sent an email to the operations manager and stated that I would like for Lloyd to stay in integrity and honor his word on the original agreement and if he would not, to unframe my pieces. The operations manager contacted me and stated she spoke with Lloyd and he stated I could pick up my pieces unframed.
I picked up my pieces today, and although Lloyd was present, he did not acknowledge me. It is unfortunate that my business was unimportant, and unvalued. However, Houston is such a great and dynamic city, that I am sure I will find a gallery that is a good fit for me and my business and that is where I will spend my money. read more