Michael is absolutely fantastic! From the moment I reached out to him, he was incredibly responsive…read moreand knowledgeable. I had water damage on my laptop, and Michael took the time to thoroughly inspect and diagnose the issue. His expertise really shines through, and his quick turnaround time--just 2-3 days--was impressive. The diagnostic fee is $75 in cash (there is a small card fee, so it's worth bringing cash if you'd like to save a little), but it's totally worth it for the level of service you get. My repairs were $200 total so it was very reasonable. One thing I really appreciate is his customer-first attitude. After fixing my laptop, I ran into a minor issue, and Michael was quick to address it, honoring the 30-day warranty without hesitation. He genuinely cares about helping people and providing top-notch service. I highly recommend Michael for anyone needing computer repair--he's skilled, professional, and truly dedicated to making sure his customers are happy.

Avoid: Two months wait for a shoddy repair with unwanted additions. Denied responsibility for their…read moremistakes, and attempted to sell me on a new repair to fix them. Brought my laptop in to have a new keyboard installed, during this visit the repair shop attempted to upsell me on virus removal as well. Pricing is rather high, especially for certain repairs such as virus removal that can be easily done at home. Repair time took two months; delays were largely a result of the incorrect part being shipped twice, blame being put on the parts provider, but it felt like progress was made on the repair only after contacting them about it. When I received my laptop back, I found I had been upgraded to Windows 11 without my consent, despite the repair having nothing to do with the Operating System. Despite that, I was happy with the repair... until two months later, when I discovered that the whole back cover for my laptop was sliding off because the 5 screws holding it in place (3 internal, 2 external) were completely missing. When contacted, the repair shop denied all responsibility despite stating previously that the whole laptop had to be taken apart for the repair, and was very passive aggressive in shifting the blame onto me and claiming it would be a new repair to have it fixed. All in all, save yourself the frustration and look elsewhere.

My story. Went to TechFix with a very sick iPhone 6 Plus. Old technology, but I really wanted to…read moresave it . It had taken an unfortunate dive into my fortunately clean toilet. I applied all the DIY tricks in my pocket, to no avail. I was hopeful it could be saved because I was receiving text messages...but concerned bc screen was unresponsive. At TechFix. They offered immediate "while you wait" support and a reasonable fee to replace screen ($60 - parts and labor). Technician tried 3 different screens, but still could not get phone to respond. DX = fried motherboard. All hope lost. But, when I asked the fee, they said ZERO dollars. No charge for their time. Then, they kindly pointed me to swappa.com for used iPhones. A perfect event would have included repaired iPhone, but darn, this was "near" perfect. Great folks. And I got to meet Fenway, their little Boston Terrier. (No question here about fan.)

The service here is amazing! I came in for a simple laptop screen repair fix and the workers were…read morenothing but nice. I had no idea how severe or minimal the damage to my laptop screen was and was honestly freaking out, but the employees made sure everything was taken care of and got the part to me within three days! Fixing the laptop itself only took about 30-45 minutes, so pretty speedy service in my opinion. They also gave me a lower estimate than I originally thought, so high was a pleasant surprise. Overall as this is my first time coming here, I would recommend anyone in need of a simple or even complex repair to go here!!

under new management at least that what the lady at front desk told me. they also no longer do…read morerepairs on computers or motherboards

Great turnaround, communication, and customer service. Overall happy with my laptop upgrade!read more

Top notch company with outstanding service and support. We have been using them for almost 10 years…read moreand could not operate without them.

Macro has been helping my company Digital Nation Media, and several of our clients, with integral…read moreIT support for the past 5 years. They are knowledgeable, timely, and their customer service is top notch!

Very pleased. Mr. Terrell Saunders quickly found and removed the virus which had infected my…read morelaptop. He also performed some updates, deleted some needless files and cleaned the screen.

Customer service is horrible. I've gone several times and I'm officially done. Hours so that…read morethey're open at 10 AM. I arrived at 10 AM only to be told that they're open at 10:30.

My whole life is on my Mac. So, when I couldn't get rid of that nasty Bing virus I had to get…read moreprofessional help. Thankfully, I found Coastal Computers. I sent out an SOS and Matt came to the rescue. You don't have to rush out to a shop. With your help and permission Matt, and his colleagues can log into your computer from their location. Talk about being prepared for the new way we have to work. Matt explained how he was going to fix the problem step by step. He was quick, efficient and answered all my questions. Most of all they are easy on the wallet! Don't sit there stressing out over your tech problems. Give them a call!

Using Coastal Computers has changed my life. I subscribed to their Monthly Maintenance Plan over 5…read moreyears ago and have loved using my computer ever since. Their support is always there when I have questions and their Antivirus helps keep me safe and my computer clean. They install all my updates for me each month also. I would recommend this company to anyone who wants an honest, and reputable computer company.

We've been doing business with them for a long time(supposedly, I've only been at Commander Law for…read morea year) But they bought us cookies and a signed card when our boss went through a series of unfortunate events. What's better than cookies? Other than that, no problems here. Resolved issues in a timely fashion Customer satisfaction is a huge factor in their business.

Matt and Luke went out on foot drumming up business in the beginning when it was Ghent Computer-14…read moreyears ago. They showed up at an office I managed 14 years ago-It was an answer to a prayer I hadn't even asked for yet! I have since moved on, but have "taken" Mode5 with me to two other offices. This is what they do: -Complete a thorough review of what you have and what you need. -Create a workable timely schedule for implementation of new hardware/software. -Coordinate with each office employee to ensure they understand the pathways/new programs, etc. -Provide fast and friendly support. -They are ALWAYS dependable. MODE5 has saved me so much grief; they're the best IT team in Tidewater. Tracy Brooks Controller, JM Sykes, Inc.