This was a thoroughly unpleasant visit as our 2nd stop on the Wine Yakima Valley Spring Barrel Tasting weekend. I'm really sorry we stopped there. First, one of the requirements of the event was that tasters bring their own glasses. OK, this being our first time taking part in this event, we forgot to bring ours. At Kana Winery (the place we stopped at before this place) they happily provided glasses.
A blonde lady in her 30s-40s behind the tasting bar confronted us and proceeded to lecture us, not once but THREE separated times about how we were supposed to bring our own glasses. It was more than being lectured; she was reprimanding us as though we were children. I mean, we had broken the rules and SHE was going to teach us a thing or two--three separate times. Now, behind the bar I saw a couple of rows of clean tasting room glasses but it didn't matter to her that she had many more than three glasses to spare for my wife and I and our daughter. And it didn't matter to her that we were customers and she was supposed to provide a friendly, welcoming and fun time while pouring the vino so that we might buy the wine that provides the money for her paychecks. She was both rude and insulting. But, we hung in there. Especially since after the blonde lady had said her piece--did I mention THREE separate times?--she disappeared into the adjacent small kitchen or some place else away from us.
I'll make one thing clear: Although the single row of tables behind us was full of people eating food and drinking wine (including the "frat house" group on the end), the four of us in our party were the ONLY ones at the tasting bar. So, it wasn't like the small tasting room was inundated with a mob of people swilling down free tastes and dirtying the tasting bar's precious, limited supply of wine glasses that had to be put in the dishwasher within that small kitchen. And did I mention there were two rows of clean wine glasses behind the bar?
There also were two brown-haired women in their 20s behind the wine tasting bar. But before I get to them, let me mention that the tasting room is small but it has tables for people who have bought food off a menu to sit down at. At one table just behind us was a group of about six extremely LOUD, boisterous young men. So loud that I could barely hear the blonde lady lecturing us or anything else that was said behind the bar. After the blonde haired lady deserted us and one of the of the brown-haired female tasting room hosts took over, my wife jokingly (in an effort to relax the women behind the bar who she thought might be equally disturbed by the noise and as frustrated and irritated at them as we were) said to her, "Wow, it's none my business but how many wineries have THEY been to?" The host replied, "They are my friends" as if we were to accept that as reason enough to silently accept their loud, cacophonous behavior. Her personal friends who were sitting around drinking and eating and carrying on so loudly we could barely hear what the women behind the bar--about a foot or two away--were saying to us.
Exit the 2nd tasting room host to some place away from us. What should have been the proper response had she been trained by the manager (who was most likely the blonde-haired lady? "I'm sorry for the disturbance. I'll ask them to lower their voices", followed by her going to the table and asking her friends to please pipe down because customers were complaining about the noise, followed by her having them leave if they kept up the noise. We didn't need to know they were her friends.
That left the last remaining tasting room host, the other brown-haired one. At least she was sweet but soft-voiced. She gave us some information about the wines but, thanks to that table of guys, I missed most of what she said.
When I worked in wine tasting rooms, they were called hospitality rooms, a concept sorely lacking at Gilbert Cellars.
***UPDATE 5/12/17*** Gloria Gilbert and Laura Rankin Schlect, two of the owners, have been most gracious in reaching out to us, especially Laura, with their apologies and their sincere desire to improve tasting room operations so that all guests have an enjoyable visit. Both women showed a lot of class and were truly professional their handling and resolving of this situation.
When a negative experience results in a positive outcome, it doesn't get any better than that. We do plan to give Gilbert Cellars another chance and take a tour of the winery at our first opportunity. read more