Wife and I were insulted at this store. Long story but I'll try to keep it brief. We liked shopping here because it was close to home and they offer a self scan as you go check out system, with the bag tax in Montgomery County we brought our own bags, scanned and bagged as we shopped.
On the last visit the plain-clothed security woman followed us through the store very obvious, in fact it creeped my wife out. There were two items we couldn't scan a special on oranges 10 pounds for 10 dollars (there was no barcode to scan for the sale price) and some face cream that was in a security package (the kind they remove at the register) that was 20 dollars.
When we got to the check out where they download your hand scanner and you pay we pointed out the two items that hadn't been scanned. The security woman went and got the assistant manager who spoke with our cashier who then informed us they needed to do a spot check on your purchase. This involved checking random items just to check that we scanned them all. So they (the cashier and assistant manger) pulled about 8 items from our bags and checked them against what we scanned, not surprisingly they had all been scanned. I thought we were good to go and were about to pay when the security woman and assistant manager returned saying they needed to scan everything in our cart again. Well this was a real pain since it had all been bagged and totaled up. Frankly if we hadn't already spent so much time shopping and needed the items I would have walked out at that point. This was our weekly shopping trip and it totals about $250 dollars. Waited as they unloaded scanned and reloaded everything, quite pissed at this point, went through our coupons and paid. The cashier handed back several coupons saying they had expired, was so pissed at this point I just took them, paid and went out to the car.
Once in the car I handed the coupons to my wife and told her these were expired. She double checked and in fact they weren't expired not even close. Really pissed off at this point I took the coupons and the receipt back into the store and up to customer service. I calmly explained to the woman behind the counter that we purchased our groceries and presented the coupons to the cashier who wrongfully told us they had expired. She politely looked over the coupons and receipt and said she would give us the refund in cash. Meanwhile the security woman who had followed us through the store walked over an asked if there was a problem? Keeping my composer I said no, just a mistake involving some coupons. I then asked if it were common practice to re-ring entire orders like we just went through. She responded with, "No, but it was a good thing we did in your case. There was a $30 difference between what was on your scanner and in your cart." To which I pointed out that would be the face cream and oranges we had set aside and told the cashier she needed to ring up in addition to what was in the cart. At that time she turned and walked away saying just loud enough for me to hear "Yeah, right." I asked to speak with the manager who wasn't there. I was told she was on vacation. So I spoke with the assistant manager who wasn't helpful at all but did tell me that he would pass this on to the manager when she returned the following weekend. Three weeks passed without any contact from the manager.
It wasn't until I filed a complaint with the district manager that she contacted me, apologized and promised to mail out a gift card for $25 for my troubles. Card never arrived. I'm not surprised. Needless to say we don't shop at Giant any more. I've give them zero stars if that were an option. read more