Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

Great staff and doctors. Friendly and knowledgeable. Never have to wait long in waiting room…read more Caring.

Trying to schedule my mother in law an appointment for double cataract surgery, where I preceded to…read moretell the front desk I had trouble trying to schedule with OPI in Mentor, and I got a new referral for Kellis. In the midst of trying to get a date scheduled, she puts me on hold...for about 5-7 minutes to where she gets back on the phone and says their computer went down and can't schedule my mother in law because of downed computers. I said okay that's fine. When they come back up please just schedule my mother in law your first available appointment no matter when and I would get her there. She says okay no problem. I get no call back, so next day I call back to which I'm told they will not schedule my mother in law and my only option was to be sent to the office manager to know why?!?!? I'm not stupid.... The first call was her putting me on hold to call OPI to figure out what why it was so hard to schedule and I got black balled from scheduling with them.... How insanely unprofessional and actually illegal... HIPPA VIOLATION if I ever saw one... I wasn't even going to be the patient, I am my mother in law's caregiver so I schedule ALL her medical appointments...mind you with no problem! I filed a complaint with the Medical Board. Bunch of caddy, unprofessional people. Wouldn't trust them to do anything... don't go here! Ended up going 45 minutes in the opposite direction and was able to schedule her within 5 minutes with manners, respect and professionalism.

long time customer that will never come back.. Office manager codes the " contact lense"…read moreexamination as an up charge that is not covered by most insurances.Then advised me if I were getting lenses every thing would have been covered. a bunch of malarkey and they should be ashamed of themselves.. Save yourself the headache and take your business to a more professional, competent business that does not rip you off for their own benefit. and no need to discuss your concerns to the office manager, she just repeats herself like you didn't hear her the 1st time. since they are a privately owned business with no corporate compliance to adhere to, they are very comfortable doing what they want. the office manager proceeded to walk away from me while I was still questioning her about my up-charges and locked the door and turned off the lights behind the desk yet sat back there advising they are on lunch from 1-2 pm... How rude and very unprofessional. I will be looking into reporting this company for their coding tactics. Every case is not the same and should be treated accordingly.

I've been a patient for years. This is a friendly, professional and efficient office. I enjoy…read morevisiting them. I come in once or twice a year for my exams and to order contact lenses.

The staff is extremely efficient and friendly. Wait times are very good!…read moreTeam, keep up the great work!

I have a strong prescription and my new glasses are perfect. Dr Bozic gave me the best exam I have…read moreever had. Staff is great. They were very helpful picking out my new frames and thoroughly explained my lens options. I also received a 30% discount for being self pay without insurance. Highly recommend and will be a returning customer.

Charged my 380 for a contact eye exam because that's the allowance I get for vision coverage per…read moreyear left me without a contact because I lost a trial one and refused to give me another trial pair and then wouldn't send my contact prescription to another eye place so I had to get another eye exam this contact eye exam was the exact same and it was 89 bucks not 380.00 and America's best gave me 2 pairs of trial contacts so I could see to drive and go to a wedding that weekend. I wont let anyone I know ever go to Kane and figler

Friendly employees; great eye doctor! Professional. Nice location and attractive office.read more

I feel the staff are very rude, except for Erika. When I called to schedule an appointment I…read moreexplained what I needed for my special needs daughter. Erika listened to my problem from a previous eye doctor. I then spoke to someone who books appointments and made me aware that I have to pay $75 because I was charged an actual appointment even though the last place was unsuccessful of getting a prescription for my daughter. Anyway, the doctor looks at the paperwork and says "Not sure why we're doing this appointment." Right in front of me, I kept my cool as I wanted a new prescription for her. We were back in the exam room, and I'm trying to explain to the doctor (as I was trying to address his rude comment) why I scheduled this appointment. While I was talking my daughter was answering the questions he quickly cut me off so he could hear her answers. Needless to say he's very rude, the greetings are off-putting and not much communication only between the staff. Erika then proceeded to do measurements for my daughter's new glasses. I called the next day to see if I could order another pair of glasses for her and was told I was not able to with my insurance. Which in the past I was able to buy 1 get 2 free but that might have been that location. I will not go back!

Optical techs not well versed in adjustments; needed to return on a repeat basis for discomfort…read moreissues. While frames seem fairly priced, lenses and add ons make purchasing glasses here expensive. Techs won't greet incoming customers, preferring to stay seated behind the front desk, making patients feel as though inconveniencing staff; we found this unprofessional and rude. A non genuine, uncaring atmosphere.

We have purchased and rented medical supplies from them. They deliver and set up ramps and scooters…read morefor us. The chair stair lift was cheaper than the other companies and they are local. Easy to contact if we had any problems.

Thank you This company went above and beyond. What they did…read morewas amazing. Justin was on time efficient and explained everything. I am so grateful. Thank you again Victoria Causgrove

I had an annual eye appointment today with Dr. Jasleen Kaur. It was very wonderful I could schedule…read moreappointments clearly online, and the system worked well and gave you the right amount of reminders. I love that they have Saturday times so you don't have to take off of work if you don't want to (and probably good for kids). Without a doubt this is where I will be going for all my future eye appointments. Dr. Kaur did a wonderful job; I feel like eye doctor appointments the way most people feel about dentist appointments. But Dr. Kaur made it so easy and relaxing, simple and lovely. She's a great doctor, highly recommend.

Leanna was a Breath of fresh air! So positive and helpful! Received a trial pair of contacts since…read moreI was out and waiting for shipment. Very Helpful and Understanding! You made our day and others while we were there! Leanna Thanks for the Positive Energy and Good Vibes!