Having a GI issue and needed to see someone one a restricted schedule. Found GI Associates in WGV and set up appointment for 10/22/19 at 11:30 AM about 5 days before. On 10/22 rushed on lunch break to WGV location. Arrived on time. Was greeted with "Did you get our call? The Dr has left." Then they went on to tell me they had tried to call and left message earlier that AM. I explained that I work in an environment that does not allow for cell phone use and had no way of getting the call. They did not seem to care. After understanding that I was not going to receive any care, I left and listened to the message they had left. It said that they had a cancellation and could see me at 10 AM. It said nothing about the DR having to leave early, which would not have helped me in the slightest.
I called the St Aug location and got a supervisor who tried to soothe me with a lie (my impression). Apparently the Dr had a surgery that she needed to get back for. Mind you the message said nothing about needing to shift or cancel the appointment, but rather that they had cancellation and could see me earlier.
My other issue is that they should have known the operating room was available before that morning. Is the medical industry so bad they throw surgeries together at the last minute? How do people fast if they are told that morning they are having surgery? With that said, is it fair or compassionate to their customer to cancel an appointment at the last minute? I give this group 0 stars. Bad customer service.
Last part of the story is that I was in such discomfort that I called Borland Grover. Although they were busy, they had a cancellation for that afternoon quite far away. I had to go back to work and let them know I had to leave early to drive an extra 60 plus minutes round trip to be seen by a doctor.
All of that said stay away from GI Associates. read more