Never a fun topic for for your routine colonoscopy as well as any other issues in this area these…read more are the doctors you want to see.

Very professional The doctor explains what and why procedure necessary. The staff is friendly…read more The office is very clean

Met Dr. Ketul Patel. Overall good impression. 6 days later, had colonosc.& endosc.@ BG Surg.Ctr. by…read moreDr. Patel. Made eye contact, was pleasant, informative, also strongly urged me to get COVID vaccine (which btw never passed one test at Pfizer, killed subjects &/or permanently damaged organs). Never saw him again for over a yr to my final BG appt.) 2 appts w PA Dottie Porter, alert, abrupt. I asked a few quest's w her having "one foot out the door"; then rude, hurried, impersonal, advised I had fatty liver,rushed to exit. Upon inquiry fr someone on staff, I was told Pts r allotted "SIX (6) (timed)MIN" per visit. Seemed like talking WITH Pt. was an inconven. like "pulling teeth".Had MRI liver: inadeq.pic. CT scan ordered. Std i had inflamed liver duct. Next appt,Ms.Porter rushes in, sits,looks down & states: "Now i don't want you to speak bc i don't want u asking ques's while I'm talking!". Proceeded to cite @100 mph what causes were elimin'd that wd explain high ALP. No time for ques's.by her or me! I std, "But I've had fluctuating elevated ALP for yrs." Her response, "Well I didnt KNOWW that! Why didn't you TELLL me?!"(I assumed that was a joke.) Wasn't rocket science to recognize the order of ea appt was: PA to hurriedly sp in as few words as necess, Pt to listen, tests ordered, "session" over, per boilerplate routine.I had to persist over her obvious annoyance & dismissiveness to ADVOCATE FOR MYSELF (frustrating & exhausting). Then burst out: "WE recommend u have a liver biopsy; we'll let u know when it's scheduled!" I asked if anything else cd b done by process of elimination prior to a biopsy.End result, no. She std "We find" many Pts. have liver cancer & don't know it till they die. After she exited, I asked Shannon (asst?) w pompous rude attitude, for copy of ALL reports in file, incl my prev PCP lab results i instructed lab to send to BG. She adamantly stated: "We don't give them out!" (huh?) I asked, "How can that be? They're MY reports," to which she rudely corrected "NO THEY'RE NOT! WE DON'T GIVE THEM OUT!" (It crossed my mind "Who's practice is this anyway??!!") If attitude, ofc.procedure, 6-min timed visits are all designed by Drs FOR Drs, then this is a well-oiled moneymaking machine -- odds are @ Pts' expense! Called front desk to say I'd seek 2nd opn & didn't want biopsy sched.Next sched.appt, Ms. Porter was waiting for me, braced, behind closed door of exam rm! Fr standing position, outraged voice.std the second i entered: "You SHOULDN'T BE HERE if u got a 2nd opn or if ur going w another Dr" to which I responded this appt was scheduled & I had some F/U quest's abt the need for a biopsy. I was met w stepped-up "Cuckoo's-Nest" intonation, condescension, dramatic arm waving, totally unprofessional & upsetting to Pts. I asked for her opn on ALP FLUCTUATION. No response.I asked what she was seeking fr CT. She didnt know.I said main sympt Ive had for a very long time was extreme fatigue. She std this was not her area & ref'd me to my PCP. I std I was leery of liver biopsy proced descr online & its prematurity. She reprimanded me, an adult, for getting info online stating if I needed info I SHOULD'VE ASKED HER (another joke).I wonder why it's not impt for Pt tb fully informed abt biopsy proced, etc. upfront, armed to make an educated decision. I ended w saying I was surprised Dr. Patel did not think it impt to sp w me HIMSELF abt something as impt as a liver biopsy.Ms. Porter turned defiantly defensive re her credentials, then patronized me with:"but if you wannnt to sp w Dr. Patel,we can cerrrtainly make an appt.for you!"Did not troubleshoot EVERY possible cause, excessive GERD vomiting,dehydration, etc. - never asked ME quest's.& didn't have my history. Here's real kicker! They never got my med records to my final appt after over a yr. but proced's were performed. I've never seen anything like this in my life! I have zero trust bc I never felt more impt than a dollar sign. And I STILL have not received all results while i was a BG Pt.

I want to start by saying I absolutely love love love my nurse practitioner. She is a ray of…read moresunshine and so kind and helpful. And the staff is wonderful as well. But the communication is absolutely awful. They have a 3rd party out of the country answering service connected to their phone lines. So any advice nurse or communication that needs to be done with doctors is impossible. There is no online portal, only this awful phone line. So if I have a question about medication or anything I have to ask someone and have been given medical advice from someone who is in India and is doing everything they can to avoid transferring my information directly to the office.

First time for an upper endoscopy and 3rd time for colonoscopy (different doctor). I was greeted…read morewhen I walked in and finished the paperwork. Tonya who had called the day before was there and I got to put a friendly face to the friendly voice. I was taken back quickly into the prep room where I got into my gown and had my IV and vitals performed. The procedure nurse then pushed me into the room and I met the anesthesiologist and doctor. Both great and explained everything to me. Meds started and out I went. When I came to I was sitting in recovery with my wife next to me and peanut butter crackers with ginger ale. Feeling a bit groggy but with my full report, results and pictures in front of me. The doctor came in and went over it all and we were off. GREAT job. Even the bowel prep was easier than the gallon of Golightly I had used in the past. See you back in 5 years.

I was referred to Borland Groover by my Primary Care Physician. The experience has been good from…read morethe start . This includes the initial appointment and a call to report new symptoms. Another appointment was made with further treatment following. I feel the care I have received is excellent. Nurse Kayla W. has been responsive and supportive to followup calls. Dr. Pagan and her associate Dr. Orteaga have been thorough with treatment. I am confident in their care.

The Medical Office Staff were Great from start to check out…read more Today had appointment at Surgery part. Day started will call asking if I could arrive Earlier. I did. Check in , Pay co pay and told running a little late? why was I ask to come in early? Checked in at 11:15am. Around 2pm nurse comes out and states: Have no hot water, installing a new tank, we will get you all today. Sorry. Some ask to reschedule. was told okay the scheduler would call them. I ask do we have to drink those 2 bottles again. I had a ruff time. kept gagging. she said No you will need to not eat or drink. get a citrus over the counter drink to keep you cleansed. Have Procedures re sch for Tomorrow. I said Yuck. she said in Your case then I would say you probably will want to stay and wait, kept my name on check in. Around 4 came out and said part didn't work so had to call a different plumber. Was told scheduling department will call to reschedule. At 4:15 I went outside and sat on concrete bench waiting for my pick up ride. A gentleman csme out a few minutes later and said he was ask you go outside to wait, they usually lock doors at 4:00 there is a bench outside to sit on. A wasted day. Two procedures I needed to find out what's wrong and now have to reschedule. May be retired but still have appointment's the rest of the week. Then I have to pick up another prescription, drink and gag again. Not sure insurance will cover it again. Going to ask my Primary Dr to send me to a different Dr for the procedures at a different center. Some people had been there waiting since 9am. Can't believe they kept checking us in. No food since Saturday night. Only clear liquids Sunday. Only that junk you drink today. Reason for my test I can't eat more than 4-5 bites without unbearable pain. Now I wait another week. Real unprofessional. Understand equipment breaking but don't have people come in early and then just sit. My day was wasted. Too bad don't run as well as Dr office next Door.

Dr.is Nice I only have met her once for my colonoscopy and endoscopy. The office is another story…read more I Will not be returning I will be going back to my old gastroenterologist because now he takes my new insurance Thank the Lord!!! I've had to deal with the physicians assistant for a few years what a mess that office is! Palm Coast.

Horrible people and horrible Doctors. They don't care about their patients. All they care about is…read moremoney. I was to have a procedure done today and when I went in this morning to check in after going through all through the ridiculous prep yesterday of cleaning out my intestines I was told I had a large copay. I was not aware of this and no one told me. They looked at be like i was making it up that the person that called to confirm my appointment wouldn't forget to mention a copay! I was turned away!!! The doctor said no money no procedure!! Even with insurance you can't get help!! And the over weight lady at the check in window is a nasty lady!! See even rolled her eyes at me with disgust!

I was referred to the Surgery Center of Volusia by my GI clinic, Groover Borland, for a dual…read moreprocedure--endoscopy and colonoscopy. From the moment I checked in to the moment I checked out, the entire experience was impressively streamlined and stress-free. The staff were amiable, attentive, and made me feel genuinely cared for. The nurses in particular were warm and professional, and their calm presence helped ease any nerves I had. The procedure itself felt like a short, peaceful nap, and I woke up feeling well-supported and informed. I'm already scheduled to return for a follow-up procedure, and I do so with full confidence in their care. Highly recommend this center for anyone seeking compassionate, efficient, and high-quality care. A+ all around.

I recently went to the Surgery Center of Volusia to have a procedure done. Every single person who…read moredealt with me was kind, reassuring, and highly professional. Dr K Patel (if you need a GI, he's the one) and the nursing staff could not have made my experience more comfortable. I got incredible medical care in a very supportive environment. Highly recommend.

I am a veteran as was referred out to Dr Suleiman for a colonoscopy. I chose to stay awake during…read morethe procedure. During the procedure I was able to see my colon on the screen. Dr Suleiman scope scratched the inside of my colon during the procedure. After a week and a lot of bleeding I called their office. I was told that they are no longer taking Vets and that they were sorry but I was out of luck to get any help from them. I asked the doctor to annotate my report with the scope scratch but he refused. He stated that he only scratched it and did not perforate it ( which would have made me septic) He was completely unconcerned and would not speak to me directly and refused to annotate the scope scratch. If I had not stayed awake I would never have known. This is very serious as it could cause my intestines a problem but they were dismissive and uncooperative. Run from this office as they are unprofessional and could really hurt you and could care less.