My husband talked me into coming here(an hour away) because I was looking for a new dentist. My…read moreexperience with Dr. Sanders and his team has thus far been impressive. The facility is nice, clean, quite pretty, and Christian music played in the background. Every person there, including the receptionist, made me feel as welcomed as possible. I felt important, and like they truly wanted me there. Being military, I've been to dentists across the country over the past 20+ years, none have been as kind and personable as this crew. They made an effort to get to know me and even joke around with me. They even remembered my husband's visit when I mentioned him. I've never felt so seen and pampered in a dentist office before. When it came to my teeth, I knew a lot of work needed to be done. So far, my out of pocket costs have been be approximately 70 percent less than Aspen tried to charge me. That being said, there was some kind of misunderstanding that almost made me call and cancel my next appt and find a new dentist. It was related to insurance coverage, which by the way, they are in network with United Concordia. With the extra work I needed, my insurance doesn't cover very much, so I was left paying a lot out of pocket(still much less than Aspen). I had a large filling from a molar crumble and turn back into a cavity, so they insisted on using porcelain for durability. Porcelain is very expensive and my insurance doesn't cover it, so that's where the confusion was. I was left wondering if they were in network because I'd never paid more than 30 dollars for a filling in my life. I didn't know there were different types of fillings, as I'm not a dentist. If I were to improve something about this office, I would have them send home an estimated and itemized list of service costs so that the client can have it in hand to review and organize financials prior to the next visit.
From stepping foot inside for the first time, until I left, the team continuously checked to see how I was doing, made me feel as comfortable as possible, offered me a spirit-free cocktail, coffee, water, etc. They were gentle with my teeth, informative, answered every question I had thoroughly. The Dr. walked me up to reception after and made sure I was ok before leaving. I even received a hand written note in the mail with a small token of appreciation. I truly feel like Dr. Sanders and his team care about their patients. I do recommend their services to others and I'll be passing along their info to our military group.