My appointment time was kept! I was in and out in no time! The techs were kind and friendly!read more

Exceptional care during a stressful time. I needed both screening and diagnostic ultrasounds and…read moremammograms--twice. The first two were done elsewhere, but this last set had to be scheduled at the very last minute before surgery. I was anxious, pressed for time, and truly needed these appointments a week earlier. D.I. stepped in and made it happen, getting me in the very next day. That alone was a relief, but what stood out even more was the kindness I experienced from every person I encountered. I don't have everyone's names, but Valerie at the front desk deserves special recognition--your warmth, patience, and willingness to help made a difficult moment feel manageable. The team in the back was just as wonderful. They were flexible with changing orders, respectful, and incredibly efficient. They saved me valuable time and helped keep my out‑of‑pocket costs reasonable, which I deeply appreciate. In a situation that could have been overwhelming, this team provided not only care, but genuine compassion. I'm truly grateful.

The wait time was not very long, and the quality of care was excellent. Filling out the forms with…read moreeasy. The overall experience was very good and the staff ran the facility very well.

Not overly impressed with attitudes, but the job was done. The technician was very kind and did her…read morejob well. Results within a reasonable tie and out of pocket is not too bad, I'd go back. It's healthcare not a hotel, so as long as the imaging is good ‍

I tried scheduling an appointment for my daughter and the scheduler was very rude and…read moreunprofessional. Asked for my daughters birthday which I stated but she said I was speaking too fast. I spoke slower for her to understand me and she said that she did not need me to speak that slowly in a rude voice. Also, stated I needed an auth for my image study although I have a PPO and that it could take up to a week. She did say I could basically take my chances and go ahead and schedule the study. As a provider, don't think I will be referring my patients to this imaging facility if this is how people are treated.

I went for a CT. First, the initial person was unable to insert the catheter into my vein and…read moreneeded help. The second person was able to insert the catheter. However, during the CT, the technician stated that I was to call if I experienced pain of any kind as a result of the iodine contrast. I called due to pain 3 times. The person stated that she heard me but wanted to get the pictures. My vein was blown due to how fast the contrast was running. The tech needed to hold my vein and "push out the contrast before letting me go. This person as rude, dismissive and displayed no empathy for the pain s caused.

Office Experience: Have been going to this office in Las Cruces for 10 years and they dropped me…read moreas a patient because the office nurse, Joleen Lesczcynski,, doesn't like me because I complained about having to drive four hours for a 6 minute walk when gas is so high and we are 75 years old with bad eyesight and stage 4 emphysema to renew my oxygen prescription. They had never in the last 3 years asked me to come for 6 minute walk until I complained how they were treating my husband. They dropped my husband last month because they didn't want to do his VA renewal anymore. They had numerous medical records on me (PFTs, hospital records, etc) to know that I am oxygen dependent as well as my Trelegy 200 but they wanted to see how much inconvience and expenses their actions could cause us. I logged into the patient portal to get a copy of my six minute walk report and that is when I found out I had been dropped. 5/15/2026 just got a call from Rotech that Jolene L. called in an order for a portable O2 machine instead of renewing my prescription for the home O2 concentrator machine. I don't need a portable I need the big concentrator.

Allergies are reigning supreme in El Paso right now and many of us have some sinus and breathing…read moreissues. Dr. Carlo Hatem did an analysis of my allergies. Dang I am allergic to dogs and cars and I love them! But I know I will receive the best care here at the El Paso Pulmonary Association. This is a well managed group of dedicated doctors. The staff is very pleasant and professional.

Wow- wow- wow- had to double check that place was actually licensed, it should be revoked and all…read morethe front desk staff should be termed- Are 0 stars an option. Where do I start- The front desk staff- rude- no hello- no kindness- no care for anyone- just speaking to each other loudly taking about other people no concerns of the line, the tone of voice used and attitude displayed by the team is completely unprofessional. We were scheduled for a CTScan at 3. As we were walking in at 3 we're also getting a phone call the machine was down. We drove over an hour for the appointment. Several others came in, and also not notified of the machine being down. One lady even argued with a man saying he was called while he stood there showing his phone. They clearly called NO ONE. People have to take off work, arrange the days- no that anyone here cares/ you also are dealing with SICK people that need assessments to for their care. Your lack of professional and concern for patients disgusting. I hope you're all treated with the same respect you show your patients. Also interesting Yet, the machine was going to be working on Monday morning. When asked why we were not called they said they forgot and the girl ran out of time and didn't get to it. Your staffing issue is not your patients problem. This is unacceptable. The physical plant is filthy. The floors are stained, the bathroom has not been cleaned in days. Paper all over; no soap in the dispenser. This is really horrible care- I would strongly encourage anyone to go elsewhere/ we pay for this through our insurance and we can choose where to go- do not spend your money here- unless you enjoy being treated like a doormat.

They took the time to call the doctor's office for the CORRECT order! I greatly appreciated that!…read moreIf they had not questioned it, my insurance would not have covered the order as it was. Shame on the doctor! Southwest Xray West went above and beyond the call of duty. From this point forward, I'm going to request them for all my tests that they perform! Recommended! 5/5

From the owner: Proporcionar a nuestros clientes, servicios de excelencia en el diagnóstico y prevención de…read moreenfermedades, mediante el uso de equipos de alta tecnología en imagenología y laboratorio de análisis clínicos, en instalaciones de amplio confort y con la participación de un "Staff" que posee una calidad profesional superior, que al aplicar las técnicas mas avanzadas, se desempeñe con espíritu de servicio y sentido humano.

Such friendly staff and great group of doctors. We always saw the doctor and the girls are so…read moreknowledgeable on answering questions and always willing to help in anyway!

The center front desk staff is Horrible, very disrespectful, and unprofessional. Prepare yourself…read moreto not see the doctor when you request to "Just"to speak too him. On May 26, 2022. I unfortunately miss my appointment the Monday prior. Tried to reschedule on the phone. I was immediately ask to hold on the phone. After 5-10min hold. I hung up and call back. Once I got a answer. I shared very respectfully that I was on hold moments prior. The front desk manager ( which whom I was speaking too) immediately took defense ( very personal) n responded " that was not me that place you on hold, CAN I HELP YOU? ) with a unprofessional attitude. Almost like a disregard of me wait but like also like ( and ok HURRY UP so I can get you of the phone ) type attitude. Then proceeded to over talk me and down play my U.S.Army veteran status- which initially pay for the whole procedure ... almost like bringing it up in a envy way. Furthermore, since she over talk me... I hung the phone up and decided to hope in the car to making my way to the office. In the attempt to inform the doctor himself how unprofessional his front desk staff are acting. I arrived to the office and to eliminate any further disrespect from the front desk staff. I simply asked the staff can I speak to the doctor. Front desk staff, respond " no you can't and you will not speak to the doctor ". I felt helpless. Therefore, I Urge you / the people/ the community to not go here .

They are so incredibly slow here. It's miserable. There are only 5 patients here and we've been…read morewaiting for 45 mins. And it also smells stale in here.

Dos veces que me han sacado sangre me han dejado bola en la vena y hematomas. Cuando fui a…read morepreguntar que podía hacer me dijeron que fue mi culpa por no presionar la gaza por 20 minutos! Además sangré mucho.

Worst Service Ever!!!! Starting from the manager who does not know how to give customer service and…read moreblames the customer for wanting questions answered. Made several attempts to find out if insurance would cover procedure and the day of appointment, when showed up to my appointment I was informed that they did not know if I would have to pay full amount for the procedure. Tried calling again this is now the 5th time to see if there is any possible chance of still having procedure done and the manager started giving her opinion and scolding me because I got the imaging done on the same day as a "favor." I informed her I paid for that procedure so it was not a "favor". To conclude I would not recommend this office to anyone, extremely unprofessional and unorganized.