Good cars if you can get it. Recently this app changed it's security procedures, and to attempt to book a car I was asked to send my driver's license and a selfie. I did - and without explanation my account was then put under investigation. I called and spoke to a representative who could not explain what "under investigation" meant, but told me I needed to resend the selfie. I did. There has been no further communication from this app - no explanation of what under investigation is, why they needed to selfies, or when I can book cars again. I need a car tmw. If this issue is not resolved then, I'll seek booking a car elsewhere. read more

Not one to usually write reviews but like another car sharer stated, it's necessary to warn others about the terrible experience of sharing with getaround. This is a pretty obscured fact on their website, the "Connect" device installed in your car drains the battery. It is recommended that you drive your car at highway speeds every 2-3 days for 45 minutes in order to keep the battery charged. Why the $%*& would I have signed my car for others to use if I needed it that frequently or for that long? This is for car owners who don't need their car all the time, so that requirement is absolutely bananas. 2 weekends in a row were impacted because I could not use my own car (dead battery) and getting them to respond and uninstall it was a disaster. I recommend staying way, way away. read more

Getaround (GA) is leaps and bounds better than Turo from the perspective of a host. All staff I have interacted with from CS reps to valets have been extremely responsive, friendly and professional. Turo feels threatened by GA in the industry, and for good reason! read more

Nightmarish customer service led me to remove my car from the platform. I enrolled my vehicle in the fall of 2018 because I had confidence in their customer service - I was renting out my personal car, and after a few conversations with their team, I was comfortable knowing that if and when issues would inevitably arise, I could get someone on the phone to assist me quickly and competently. And it worked well for about a year. But over time and increasingly so leading up to December 2019, the quality of service dropped significantly. It started with mere inattention to detail; support requests would only be partially answered, or required frequent follow-up and re-explanation. By November/December it got to the point where simple inquiries were ignored for weeks. Getaround discontinued the customer service phone line in November 2019, requiring support requests to be submitted electronically where they can be ignored more easily. I had a simple question sit for two weeks and it was only answered the because my girlfriend tweeted at them on my behalf. I submitted a request to delist my car from the platform, and it sat for eight days without response until I submitted this review on Yelp. Within 40 minutes of this review (which I have edited to reflect this information), I had a response. It seems that car owners must air their grievances publicly to get responses from Getaround. I have no confidence that Getaround will adequately address Owner issues, so I do not suggest you listing your car on this platform. I cannot speak to the experiences of renters. My understanding is that there is a limited use hotline that can be utilized for emergencies during rentals. I have a few friends that have rented cars on Getaround without incident. But I would not recommend that car owners put their vehicles up for rent on this platform. read more

**This is an update to my earlier review to say a big thank you to GetAround and Jessica in particular. Jessica responded to my earlier review within a few hours and the company followed up on our concerns. They resolved the situation in time for us to rent our GetAround car and gave us a credit, as well. Our rental went great!! The car was located as indicated and ran perfectly. The process of accessing the car was easy as was locking it up when we returned it. It IS worth trying GetAround! Spent 4 days emailing docs and talking to them til they "escalated" my application and they were still too slow to make it for my rental date. (The confusion? They thought an Alaska DL was "international"!?) Not worth the hassle. read more

I customer service is good but the cars are not always clean or in roadworthy condition - I would definitely recommend scheduling time to inspect the car before planning a trip - the nicer cars are worth the money - I've rented more than a handful of cars and I would say I've had 50 % success. If you need to save use getaround but check the oil and the car for damage - many of the cars have scratches and dings and broken tail lights dents, many of the cars I've rented have not been cleaned professionally which is a reflection on the previous driver possibly not the owner. read more

I understand to rent a car you have to be verified/screened but this company treats their customers like thieves and criminals. They ask for too much personal information. It's easier to rent from a rental car company. They charge your card before they verify who you are. If they are unable to verify who you are, by their standards, they ask you to send more personal information. Meanwhile, they still have your funds on hold and the vehicle that you're renting is not reserved and able to be rented by someone else. The screening process should be seamless for the customer and not be so frustrating. Don't waste your time with this company. Find another company. read more

Getaround - Car Share Services Near Me

I've only really dealt with seem to be company-owned cars in Navy Yard. Not always exactly what I hope for but the price and customer service take care of it compared to other companies. These are private rentals, not an agency so unfortunately a renter should know that something might go wrong before or during. My fiancé and I have had essentially perfect rentals 90% of the time and use it often so we don't own a car anymore. read more

I had such a great experience using Getaround for a day trip to Harpers Ferry, West Virginia. The car was right near my apartment, very easy access, and the price was fantastic. Will definitely be utilizing Getaround in the future! You should not think twice about using this service, it's worth it! Especially if you don't have a car in the city. read more

The customer service was Impeccable. They were patient, understanding and went above and beyond being helpful with the situation. Very happy with the customer service. read more

I just signed up for this and so far the service and tech they delivered are quite impressive. Now let's see how the volume of customers works... read more

So far, I really like renting from Getaround. The rates are much more competitive than Zipcar or other companies, and the cars that I have been borrowing have been great. Also, the customer service staff have been highly responsive with addressing my concerns. For example, when I needed to be reimbursed for gas because the previous renter didn't refill the car, the customer service staff reimbursed me within minutes after my receiving a copy of my gas receipt. The onboarding process also went smoothly for me, and I was renting within two days of applying. The only downside is that, if you accidentally go over the time limit with your rental, the car computer automatically shuts down, preventing the car from starting. I was refueling at the gas station across the street from the car's return area when my car got automatically shut down, and I was really worried that the car had broken down. I ended up examining the car for over 20 min without finding anything wrong (and was charged for that time) before speaking with customer service staff, who promptly restarted my car. I definitely would be worried if I went over the time limit in an isolated area and the customer service staff wasn't available though. read more

GetAround almost always comes through in the clutch! Prices fluctuate per usual but to my surprise I was able to find a sweet spot for a last minute booking where the price dropped after a few hours. So if you try to book ahead of time and the price isn't favorable check again at a later time before you move on. read more

My First Time Ever using any car-sharing program :D! ... *Dismal Sigh* I attended the Taste of D.C. event and was offered a $50 promo credit as a result. Yay :) -- I thought. In a crunch, I needed a quick car to get me to a meeting this morning. I thought of the promo, and thought to myself, "Why not? I'll use this as an opportunity to try Getaround. Maybe it'll be more convenient than the Enterprise CarShare program because of all the cars Getaround has in various locations." *BUZZER SOUND* It wasn't. Long-story short, they attempted to charge me $151 for a $15.62 cent total rental, and didn't even apply the promo credit I applied to the purchase. There was no visible (to me) note that stated that my total would--for whatever reason--be $151 (whaaaa??) instead of $15.62. I ended up going with Enterprise CarShare, which was pretty straightforward, even though you can only pick up cars from certain headquarters. read more

I had a nice, convenient afternoon renting a car using Getaround. The service is exactly as-advertised: a cheap car (by rental standards) at a carefully explained pickup point. The car was pristine and in good shape to drive. It was really helpful that the rental could be extended at-will in real time (as long as there was availability). I had trouble finding a gas station, which meant I had to extend by 15 minutes. Using Getaround requires a certain level of comfort with smartphones, but I found it to be a seamless and self-explanatory experience. read more

Customer service was great. It was really very easy to book a car which was within a mile from the place I stayed. Car was neat and clean. Also, love the fact that I could easily extend my trip for couple of extra minutes. Would highly recommend !! read more

Very disappointing customer service. Roxanne, the operator who answered my inquiry, advised me that Sophie, a customer service manager, would call me back in 20 minutes. That was 3 hours ago. . . . . . read more

My husband was hit by a person using this service 2 days ago in MD who attempted to flee the scene but my husband chased her and then the police came. He has emailed the company repeatedly looking for a response on how to get the insurance claim going on their end. He wants his car fixed and cannot until the insurance company works with ours. Our insurance has called as well. This is BS! Annette-I cannot DM you, you have your Yelp messanger turned off. Please DM ME! I have been trying to figure out a way to DM you and there is no way. I even signed up on your stupid website which got me nowhere as well. Who is running the show? There is no one in charge and you can't contact the company at all unless you are a driver and have an emergency on the road. Your company is a scam and complete crap. We talked to our insurance company again and they are still waiting to hear from yours and the person driving your car didn't file a claim. We have now gotten the same canned email from you 5 times, we have called your Arlington GM's house and talked to his wife (it's good to know police)... We are now filing a BBB complaint. I hope your company tanks. read more

11/16/19 I cannot believe how unresponsive and unprofessional Getaround has been that 4 months later, I am still trying to get my claim resolved. Now I need my reimbursement and again my I am just being ignored. This has been such an inconvenient and stressful process. Well I guess they don't have a process and that is the problem. When they say they will escalate your case or send an urgent message somewhere, that means NOTHING! Maybe they are just waiting for me to quit asking and give up. I dont know but ignoring someone who is using your service, is just disrespectful. Who would want to put their car on here if they can't trust the entity that is supposed to be their backup/guarantee? This is ridiculous! read more

Excellent customer service and cars located in convenient locations all across the city. The app is very user friendly. I rent frequently and am always satisfied! Highly recommend. read more

Getaround accepted charges from a stolen credit card, and then when the bank informed them that the card was stolen and reversed the charges Getaround resubmits the charges again. It's impossible to get a hold of anybody at Getaround to resolve the issue. read more

I am from maryland. A girl hit my car while backing up. The car was rented by her bf not even her. After that i talked to customer service, once they gave me ref number. Its already been a month n a while. Everyday i called them, says leave a voice meg we will call back. I have called them more than 15 times no reply at all. Even geico doing the same thing like me but no call back. I am wondering if they r working or sleeping. read more

I am an owner of a car that is rented through GetAround. They have absolute phenomenal customer service for owners. I am never worried about not being reimbursed if there is an improper return. They literally respond within MINUTES and have it all fixed for you. They are available at all hours, and all of their staff are personable and lovely. If you are unsure about listing your car, DO IT! Best money you'll ever make for a company that actually cares about you as a person. read more

Getaround is a great car sharing app to use its Fast,Quick,and Easy! I love that it's always a car Available whenever I need one and there are locations Literally everywhere around DC to pick a car from. I wish they had a rewards program for ppl that rent cars from them since they dont have promo codes for existing users but other then that I LOVE GETAROUND I'm always telling my friends about it it's like Airbnb for Cars read more

Got in to an accident that was my fault and was expecting the typical nightmare of dealing with customer service, but the Getaround agent that I talked to on the phone was helpful. There system even kept track of who I was talking to so as I called back between talking with police and the other driver I didn't have to talk different people. The agent helped me to plan a tow and my own transportation back to my original destination. read more

I rent out my car in DC. Their customer service has been great for the most part. When they took my car to their shop to install their device, I was told 2 days max, it took longer than that and when they returned my car, It had large, visible scratches on the door of the driver. The app needs to be updated, I can't do much on it other than open the doors and block off the schedule. It sucks that renter can cancel last minute because when someone rents my car, I usually take uber to run errands so If someone just cancels that means I just wasted money on uber. Some renters will complain about every little thing. read more

Simply put, it's the Airbnb of car rentals! I have used their services thrice so far and every time it has been simple, seamless and effective. read more

Great experience! Living in a city without a car can be difficult when you want to venture outside of the city, but Getaround makes it easy and affordable! read more

I have been a proud member of the Getaround car owner and a member of the Getaround community for several years now. My little silver Nissan gets rented out all the time! The truck got rented, too. But do you know what I enjoy even more? Speaking with the Getaround staffers! They have outstanding customer service! For example, when the lease on the truck that I had ended, the lease company made some mistakes on the return and it impacted Getaround. They were a class act when they handled the situation; I really appreciated how they stepped in to help. This company and it's founders have the right attitude. Be careful and caring with your customers first, and the profit will follow, as a result. (Of course, I must admit that I'm partial t California company because I'm from the Bay Area ... hehe.) But they have done a great job. Good job, Getaround! read more

Get around is the absolute worse! I drive Getaround for Uber and it's really no point unless you drive 12 hours. You won't see a return, usually when you get into a Getaround car, there is no gas! Instead of sending you your money back, they send you a code. They don't even give you an option first, they just send you a code to get a Getaround for whatever amount you paid in gas. I have at least 4 codes. I even called Getaround and told them I don't want it, I want my money back cause I am done with Getaround. They just increased the amount on the giftcode. The other drivers are inconsiderate, I lost money, due to another driver not getting back for an hour after my start time. The Getaround agent had to cancel my trip, they called me 5 mins to the start of my trip and told me this...I wasted my personal gas, and time. That same day, they were harassing me all day about a item a customer left in the car the night before. They exposed my first and last name to another client without my permission. I honestly think this company should be shut down! Drive Maven, you won't have as many issues! read more

This site is the best for renting a car very affordable, variety of nice cars and very easy to sing up and get u on the road I use get around to rent cars all the time now. My choice of rental car in the city for sure read more

Horrible service it's excuse after excuse after excuse. My account was randomly placed on hold stopping me from being able to rent cars to drive Uber. The operators made multiple different excuses as to why, each of them came up with a different reason. And plenty of operated including the ones with emails pretend to help just so it looks like their trying but end up with the same results quoting "the issue will be fixed within the next 2 hrs" or their infamous quote" 24 to 48 hrs" save your self the frustration and use a different rental company read more

The multiple times that I have used Getaround, it has been nothing but a complete pleasure. The app is very intuitive and makes it very easy and quick to book a car in the snap of a finger. Not having a car in a major city can sometimes be tough, but Getaround makes it a great experience when a car is needed! read more

I really like using get around. It is cheaper and much more convenient than renting a car from the airport (and returning it). There aren't a ton of options or locations at the moment in DC, but I think the program is still in its infancy. You also can find a car that's a nicer driving experience than the standard Avis Chevy Malibu. For instance, over the Labor Day weekend, I rented a 2009 Audi that was in great condition and really fun to drive. The cost, again, was cheaper than it would have been to use an Avis, etc..No monthly service fees (zip car) is also a plus. The app is VERY helpful. I was running late with a drop-off and the Getaround service called me to help me extend the time. You can do this on the app as well. read more

*** Updated Review*02/11/2017 ** Ok so I think the company is going through some growing pains. But They are making great strides in improving their customer service. I have even been contacted proactively by the customer service department to head off problems. If you are an owner and want to use this service. Do it. You will make a good amount of money. For renters: This service is an outstanding value. Less expensive then other services *old review**Company has some of the worst customer service in the history of the world. read more

My experience with Getaround has been amazing! I use the service once or twice a week for an average rental of two to three hours. Applying for a membership couldn't be any easier or straightforward. The app is intuitive, clean and simple to navigate. The couple times I needed Getaround customer service, they were eager to help and very customer service oriented! If something comes up and you need to contact the vehicle owner, I found them to be super responsive and considerate! Overall, I can't say enough positive things about the company and the service they provide! The best part, for me, is knowing that the money I pay for the service, stays local, it puts money in the pockets of my neighbors and friends! If that isn't reason enough to leave other car sharing service providers, I don't know what is! read more

Like others, I typically don't write poor reviews. However, the customer service for owners is terrible. Anytime I have needed help, I can't get an answer for weeks sometimes, or at all. I recommend Turo any day, dedicated team for VIP owners and answers within 24 hours. The experience is much more seamless and as others have stated, the connects are sometimes installed incorrectly and cause issues, even voided warranty on one of my cars due to the mistake. read more

Used Getaround to rent a Model S for a 3 hr test drive. Super simple, great selection of cars in SF area. Will use it again.

Great service and solid selection of cars. Should be helpful for advancing car sharing and reducing car ownership.

This company is the worst, the first day I got the rental the car had so many damages on it and a expired sticker I had to bring it back. The car was perfect no problems the car after that perfect I exactly rented it 3 times then I got a car that had no oil and was overheating and Getaround wouldn't send a tow truck they told me to drive it back to the owner. The next car had no registration in it and not right blinker signal. Then they fraudulent charged my card because they thought the car wasn't bought back in time and it was and locked to the point where a Getaround customer service had to apologize for other reps mistake and I'm still waiting for my refund 6 days later.I called in to getaround literally so much they never a manger that u can speak to now they blocked my account saying I can't rent with them no more. This company is a big joke I had to save emails and recordings because every time I called it was a problem and never solved so now I have to research of how to take them to court for this headache..save yourself the time and rent somewhere else read more