I've been renting car from here for many years. The service is always great and the staffs are…read moresuper nice. It is convenient since I live close by.

I reserved a car for pick up and when I arrived, they did not even have a vehicle on site and had…read moreto pull it from another location. There were several others waiting like I was. I finally took possession 40 minutes after my reservation time. Make sure that you check for every ding or scrape, because I was told that they will charge me for it if it's not already in the records. They were very scrupulous in assessing damage, I actually found some damage underneath the car that they were not aware of, but that they said they would've charged me for. This is nothing like the Hertz experience I'm accustomed to. Does not seem to be well run

Star , they should have no right to be in this work .They are shitty as hell , 12 counters only 2…read moreworking , had to wait almost +1 hour to take the car rental, staff is rude at best , get turo or something else , its a real pain

I arranged to rent a min-van at the Dulles International Airport on July 2, 2025. It was prepaid…read moreand when I was at the desk, my adult daughter who was traveling with me asked if she could be added as the additional driver. The lady at Budget who helped us said okay but never explained that it would be a $79.44 additional charge. The mini van's front end was out of alignment so there was a lot of play on the wheel, so I was afraid to let my daughter drive the mini van plus the left back tire kept losing air and I had to keep putting more air in it. So my daughter never drove it due to the condition of the mini van, which I told the Budget employee about when I returned the car. When I called to protest the additional charge from Budget I saw on my credit card, I called to have it credited back to my Visa. But Budget denied crediting me back the $79.44. I have always used Budget but unless they do the right thing, I won't ever again.

Reserved a car online last night to pick up at noon today. At 11:00 am I received a call with a…read moreride guy telling me they have no cars. He called ONE hour before I was scheduled to pick up the car! AND, he was ride, said sorry and hung up on me! Does he think I am renting a car for fun? This is horrible and I DO NOT RECOMMEND this business!

Don't rent from this location or actually any Avis/Budget location. I also had a recent issue with…read morethe Avis at Tampa Airport. They provide reservations that they can't honor when you show up. They try to switch you to other cars, either a lower priced car without lowering your price you reserved, or a more expensive car, and they'll charge you the increase. Worse yet, they may not even have a car available at all and you're stuck with nothing. They don't care either, it's pretty obvious how they treat you. The local office referred me to talk to the company's customer service and they were horrible as well. There are better rental car companies, I've had a much better experience at Enterprise rental car. Avis/Budget company is not customer service oriented. Don't be fooled by their lower price when you shop on Expedia or elsewhere. Bait and switch at it's worse. Who owns this company now? It can't be the same. They are trash.

After having a terrifying brush with death in the form of a car crash and the stressful process of…read morehaving my now destroyed car towed, the people at Enterprise were a breath of fresh air in an otherwise overwhelming day. The attendant, Aria, was probably the most pleasant person I've ever met. His innocence needs to be protected at all costs. If you sully him in any way I will you. Godspeed Aria!

I'm really bummed out to have to write this review. Enterprise is my favorite business from which…read moreto rent a car, but unfortunately, this location really failed to meet the high standards I've received at all other Enterprise locations. I came to this Enterprise Rent-A-Car location, at the Washington Dulles International Airport (IAD), during a business trip just over three months ago. I purposely waited to write this review in order to allow Enterprise plenty of time to make up for their error, but they never did, after multiple correspondence and inquiries. My experience here deteriorated almost immediately after I arrived at IAD. I flew into IAD as a major thunderstorm was rolling through the area. It was exceedingly cold and windy, so much so that several folks inside IAD delayed walking outside the airport building until they could visibly see their rental car shuttle or hotel shuttle arrive. I did the same, and as I saw the Alamo/Enterprise/National shuttle pull up, I ran out into the thunderstorm, quickly and awkwardly, with all my luggage. Just as I ran up to the rental car shuttle, the driver pulled away. Needless to say, I was wet, freezing cold, and immediately annoyed. I also ended up catching the flu shortly after this, and it took me a few weeks to fully recover. After arriving at this Enterprise Rent-A-Car location, I was quickly helped by a gentleman named Ethan. He was professional and pleasant, so I thought the remainder of my experience with this Enterprise would be fine. He got me all set up with my rental car for the week, which ended up being a Nissan Versa. It was "ok" for a cheap little economy car, but I figured it would at least meet my low expectations for a rental car. I ended up driving this car all over the VA/DC/MD area, for five days, and the car drove fine. But, I kid you not, two big problems popped up just as I was driving back to IAD to catch my flight back home, which was a very inconvenient time due to my desire to be punctual. First, a police officer pulled me over, which sent my stress and anxiety levels up through the roof. After waiting in the car for quite some time, parked, with the policeman's lights on behind me, the police officer eventually walked up alongside my driver's side window and told me that he pulled me over because there were no registration stickers on the license plate. It turns out that Enterprise forgot to place them on. After resolving this with the officer, who was very kind and understanding, I departed once again, headed for the airport. It was only a few minutes later when the second problem occurred. A warning light displayed on the car's dashboard informing me that one of the tires was going flat. Needless to say, I came back to this Enterprise Rent-A-Car location thinking that this would be a 1-star Yelp rating. Shortly after parking the car, a gentleman came out to greet me and check-in the car. His name was Matthew. He asked me "how was your experience with Enterprise?," and I politely told him the story. He was surprised and immediately apologetic, asking if there was anything that he could do to "make this right." He ultimately offered to give me a bonus for two one-day future car rentals, for free. He said that this would take about three weeks to be credited into my account. The credit never came. Over the next several weeks, I had multiple email exchanges with this particular Enterprise Rent-A-Car location, with at least three different managers who all pledged to "make this right." I believe their intent was sincere, but none of them ever followed through. In the end, now over three months later, this credit was never sent to me. If I had received this credit from Enterprise, I had planned to be writing a glorious 5-star review. Unfortunately, and sadly, this review is quite different. Ultimately, this was a miserable experience, and Enterprise repeatedly said they would "make up for it," but they never did. Needless to say, I'll never come back to this particular Enterprise Rent-A-Car location. And, I honestly feel that, for me, this location has tarnished the good Enterprise name.

I was planning to visit the area for pleasure, and I needed a rental car just for one day. I ended…read moreup choosing to stay at the SpringHill Suites, by Marriott (Herndon, Virginia) primarily because this hotel was close to the airport (IAD), and it also has this Enterprise Rent-A-Car business colocated within the premises. After making my reservation with the hotel, I then made a reservation with this Enterprise as well. I had a super-smooth experience here. This Enterprise Rent-A-Car station is located on the first floor just a few steps around the corner from the hotel lobby. Upon approaching the Enterprise window, a young man greeted me. His name was Devin, and I found him to be professional and friendly. I was especially happy because he took the time to walk out, show me the car, inspect the car for possible pre-existing damage, and show me where the after-hours key drop-off location was. He also gave me a better car than what I was expecting to get. I drove this car all over the Washington D.C. area, and then I returned it back to this Enterprise, returning after Enterprise closed for the night. After ensuring that I removed all my items from the car, I then put the car keys in the drop box just as Devin advised. I had no issues whatsoever. Thanks to the folks at Enterprise, especially to Devin, for providing excellent customer service. I would definitely recommend choosing to rent a car at this location to others.

Update: this location was great but my issue is with Enterprise's billing. Paid in full then…read morereceived a charge for toll even though I already paid via my own EZpass account. Called and they were utterly unhelpful.

This is also a great office to rent from. Like before... professional, on-time, cost effective,…read morenice range of vehicles to rent, and just overall nice service. HIGH RECOMMENDATION FROM ME!!

From the owner: Advance Car Rental carries the largest selection of car rentals in the Washington DC metro area…read more From the Luxury to the Necessary, we take pride in providing amazing vehicles and attentive service. Our fleet includes compacts, mid-size, full-size, SUV, minivans, premium and luxury vehicles. Daily/Weekly/Monthly rentals available. Delivery offered. * Call-Ahead service. Provided you've given us your information in advance, just call when you're on your way and we'll have your car pulled up, contract printed and ready to go. All you need to do is sign and drive.

I prepaid for a premium SUV, a Ford Expedition Max, more than two weeks ago, but Budget failed to…read morefulfill its promise. The night before my trip, they called to say my car would be delayed until 11:00 a.m.-12:00 p.m. instead of 10:30 a.m., and I agreed to wait. At 11:00 a.m., an agent called and said the company had sent him a 12-passenger Chevy Express van instead, and that I had to accept it or my reservation would be cancelled. I felt I had no choice but to at least look at the van and try to request a discounted price. The van was old and dirty, and it looked like it had been used in the commission of a crime. It had a strange odor, as if something had decomposed inside, and there were stains on the upholstery that looked like dried blood. It had clearly not been cleaned or vacuumed, and it seemed as if potential evidence from a serious incident could still be present. When I checked the back to see if the seats could be adjusted, a section fell apart, making it look as though a struggle had taken place there. I immediately asked for a refund because there was no way I was going to leave my fingerprints or DNA in that van. It is unbelievable that a rental company can effectively cancel a prepaid reservation, offer such an unacceptable replacement, and derail a trip with nothing more than a simple "sorry."

Please don't rent from budget,They are crooks who take money from your account without your…read moreknowledge saying it's a credit card hold,But they never return my money,They charge you $250 if you don't vacuum the car out and the customer service is the worst.The people on the phones are very mean to African American people.I suggest you rent elsewhere.

First time using turo and it went smoothly. It was easy communicating with the owner too. Car…read morewas clean as well.

From the owner: At Drive Force, we believe that renting a car should not only be seamless, but also an enjoyable…read moreprocess.

The guy who is always at the front desk (I think the owner) is amazing. If booking the same day,…read morecall before to make sure they have a car!!! He can't control the online system. Very knowledgeable and never confused

I am giving it 1 star because 0 is not an option. The Avis at Fair Oaks Mall called me on the way…read moreto pick up a vehicle I booked 2 weeks ago to say they had no vehicles. They sent me to customer service, which transferred me twice, no joy, and meanwhile the last person told me the manager at the Fair Oaks location had canceled my reservation. He had told me he was going to call when a car became available. This process took about 2 extremely frustrating hours. I am booking with Enterprise. Stay away from Avis; they are awful. On the other hand, the Enterprise on Nutley Street in Fairfax, VA, completely rocks and found me a vehicle I could pick up immediately. Moral of the story: Avoid Avis. Embrace Enterprise. Edit: Looking at the ton of 1 star reviews and just a handful of 2 and 3s, I'm wondering if the math here is wonky, as it shows up as 2-plus stars. Weird.