Despite of the negative reviews, I took a risk and took my car in for detailing and a quick wash…read more An easy clean that turned into a complete nightmare! My interior wasn't dirty to begin with, nothing that a few wipe downs and vacuuming couldn't fix. My main concern was the trunk lining of my car with the debris and grime that have accumulated over time. Tahalia was pleasant and told me not worry about anything. I dropped my car off at 5:45 p.m. and left for dinner. I came back around 8 p.m. to check on my car and the exterior looked good until I noticed a hard droplet of some type of cleaning product on the hood area (it wasn't there before). It was tough to get it off that I thought it was going to chip off the paint! I was told that it was going to cost extra to buff it out but why? It wasn't my fault to start begin with. I proceeded to the trunk area and it was still dirty! I gave them another chance to get it right and walked around the mall to kill time. I came back around 8:40 p.m. anxiously checked my trunk again and it looked better from before but the backside of my car had water and debris from cleaning the linings. At this point I'm upset and frustrated. A guy had to scrub it with a hard brush to get the dirt off and pat it down dry. The linings now looked stained and spotty and honestly it was too dark to see if it completely came off. I checked the inside and the right side of backseat had dust. The backside window had specs of dirt from the inside. Again, two of their employees had to fix these issues. It was close to 9 p.m. and I understand that everyone just wanted to go home but this all could've been avoided if the job was done efficiently. They had two other cars along with mine that had issues as well. I was told that the gentleman that handled my car (I believe his name was Keith) was let go early to go home and didn't finish the job completely without letting anyone know. Why didn't they do a routine check to make sure the job was DONE? Miscommunication or not it's still not an excuse. Tahalia apologized more than once and gave me a discount voucher for my next visit. She was professional throughout the whole process but I'm not sure if there's even a next time after my first time nightmare experience. I'm scared to check my car in the daylight especially the section where it had debris from cleaning it. The only reason I'll be back is to have them fix the stained section they left but otherwise I will have to take my business somewhere else.

This place charged me $320 to perform what is supposed to be a complete detail of the car. When I…read morearrived to pick the car up I even tipped the counter guy for the team bringing my total to almost $400. When I went to get the car though I noticed numerous areas that had not been touched (cleaned) several locations on the car were still filthy. I went inside to discuss this with a team member and he came out and kept spraying, spray wax on the car and rubbing it off stating the dirt on the hood was under the paint. This is a 2017 Toyota Highlander. Do you know what the odds are of the paint job being faulty from the factory and only being noticed 3 years after owning the cart. ASTRONOMICALLY HIGH AGAINST. In fact the marks on the hood are not under the paint. They just needed to be cleaned prior to spraying more and more wax over top of them. The interior was not fully cleaned either and there was considerable dog hair, dirt and debris on the instrument panel and the cup holders and the dashboard. THIS COMPANY SUCKS! They are not worth your time and money. Look at my photos, would you want to see this in your car after spending almost $400? As a last resort I called the corporate offices 6 times over a 3 hour period after leaving the location, even leaving a heated voice mail message about how frustrated and unhappy I was. NO ONE EVER CALLED ME BACK. Do yourself a favor and say away from this company.

I brought my new-to-me used car in today for a MD state inspection. I was referred to Ormsby Auto…read moreby a tag and title shop not too far away. I had no doubt my car, with just 25,000 miles would pass. When I arrived, they readily fit me in. It didn't occur to me that I should have had an appointment. Thankfully they took my car in while I had breakfast at a walkable distance McDonalds. (Their fritter is really good.) They said it would take an hour, but when I came back 50 minutes later it was ready to go! Wil gave me the good news, but said I should consider having my rear brakes replaced soon. No pressure to sell me on making an appointment, but because Wil was such a cordial guy, I just may come back here. We had a nice conversation, and I found out he's a former educator. My inspection was just $85, and the first step I needed to complete in registering my out of state car in Maryland.

Amazing experience…read more I appreciate the level of honesty and professionalism I received from my initial visit to the completion of service. This auto shop is a very welcoming environment and this level of professionalism was provided by everyone I interacted with and through my observation I saw this being given to others. I've already shared my recommendation to service this shop to others and if I need car repair I know this will be my chosen location. I highly recommend this location.

Wow, they did an AMAZING job detailing the inside of our small SUV. I'm looking forward to booking…read moreagain in the future. They are total perfectionists and I don't think our car has ever been so clean. I swear it even feels like it drives better. Well worth the price we paid. Thanks again!!

I have had my car repaired three separate times at Loudoun Collision Center (LCC). Twice hitting a…read moredeer and once rear ended. The first two repairs went pretty smoothly and my car came back in great shape. This last repair has been extremely frustrating. Enough so, that I had to send an email (Friday, December 5th) to the general manager, Will Lopez, about my experience. I wanted to reach the manager by phone but was told his preferred method of communication was by e-mail. Text from that e-mail relating to my current experience is below: "...Well unfortunately on Nov 8th I hit a deer....I brought the car in to Loudoun Collision on Nov 10th and it has been there ever since...I was given an expected completion date a few days before Thanksgiving, I think the 24th. That then got moved to to Wednesday the 26th. ....The last time I had my car in your shop, I was getting constant text updates with the progress. This time I am getting none. By 3pm on the 26th hadn't heard anything about my car being completed. So I called and that is when I found out there were parts and painting issues and that the new pickup date would be Wednesday, Dec 3rd. By the 3pm on Wednesday the 23rd, I still hadn't received any communication so I called in and spoke with Brandy. She said there was still issues with parts and that the new date would be today, Friday December 5th. She said she would call me on Thursday (yesterday) with an update. I expressed to her my disappointment with the lack of communication and she was apologetic. I received a call from her at 6pm Thursday and she couldn't tell me for sure if my car would be done, but that she should know by about noon on Friday if the part arrived. It is now about 3pm on Friday and I have received no communication if my car will be ready or not. This has been frustrating as I do not have a rental car and we are having to do last minute juggling due to being uninformed of the car's status." As of the writing of this review (Dec 9th), I have not received the courtesy a reply from Mr. Lopez. A minute after sending that e-mail, I did receive a call from Brandy that the car was not ready and that the new pick up date would be Monday, Dec 8th. I believe Brandy was doing the best she could, but it seems the shop has some major internal communications issues that need to be resolved. Just past 4pm on Monday I received the long awaited call that my car was ready. Yipee, right? Not so fast. I was then informed that they charge 4% for using a credit card and they do not take personal checks. I understand that businesses do this, but I didn't know this was Loudoun Collision's policy. The last two times I paid with a credit card with no fee attached. Finding this out at 4pm made it a bit challenging to avoid that fee. Well I mustered up the cash paid my bill and got my car. Finally its over, right?? Not so fast. After about five minutes driving the car's warning break light came on along with the following messages "Collision Mitigation Braking System Problem" "Adaptive Cruise Control System Problem" & "Road Departure Mitigation System Problem". I called LCC and was told those should have been reset. They told me they will contact the person responsible and get back to me on Tuesday. Well it's Tuesday morning and I am typing this review. This saga is not over and I will update the review if it is worth the energy. Unfortunately, because of this experience, I can no longer recommend LCC. It's too bad because I was very happy with them in my previous encounters.

12/12/25 - Update: I finally heard back from Mr. Lopez. We had a long discussion about my…read moresituation. I appreciated his acknowledging the shortcomings of LCC with respect to the service I received. He was very apologetic with all that had taken place. He plans on working with his staff to find out all that went wrong and work to make sure it doesn't happen again. I found him to be sincere in everything he said. With respect to the warning lights, they pertain to an inability to calibrate car parts to an after-market windshield that was installed previously by his garage on my car in a different accident repair. He will be contacting my insurance to see about getting an OEM windshield. My car is at least drivable, but will needs to go back to his garage for further repair. I just dropped my car off. With the saga still continuing, I will provide further updates. Stay tuned...

Always great service and care. Easy appointments, no long wait times for service, good…read morerecommendations, and reasonable pricing. Mr Oh is always smiling and does a great job running his business.

This place has been my savior multiple times. I've been able to bring my Toyota Camry for an oil…read morechange, tire problems, etc. at the eleventh hour and Mr. Oh has always taken care of everything expeditiously. He has fair prices and works fast. Communication has not been a problem for me. I would definitely recommend him especially if you have an older vehicle as opposed to the dealerships that completely rip you off and take forever to get a simple task done.

I was a bit nervous about visiting during the pandemic but everyone inside was pretty good about…read morewearing masks. The only stressful part was not knowing where to park. It would have been nice if I could have parked a little farther away from the doors but not sure if the bigger nearby lot was still officially part of the service center. Back at the Honda service center in Richfield, MN we could pull up to the garage doors and someone would greet and check you in but this place seemed smaller so it's understandable that that option wasn't available. I brought a copy of some of the extended warranties I purchased at the MN Honda dealer before moving to MD. Initially I wasn't sure if they would still be honored but happy that the associate at the counter was happy to scan them and add it to my file. After dropping off my car they did the promised A1 services before the end of the day and called me when it was ready. I asked about some cosmetic dings on my bumper and they didn't try to unnecessarily up-sell any services. Overall pretty pleased! Also a big fan of the online scheduling system. It was easy to book and modify the appointment beforehand.

I was very happy with my service here. I expected a fight about my car being under Honda's extended…read morewarranty, but they fixed my car with no drama whatsoever. It was ready within 7 hours of dropping it off, I was shuttled to my house at no charge instead of waiting, and Juan, the service advisor, was helpful and friendly. I think I found a new service dealership! Thank you for not ripping off your customers, especially your female ones.

I've been coming to New Again Auto Repair for a couple of visits now and every time the work has…read morebeen top notch -- honest, thorough, and done right the first time. That alone would be enough for a great review, but what happened recently really cemented my loyalty to this shop. I was in a car accident, and I suggested the other driver bring their car in to get a quote from New Again. Julio, one of the owners, went completely above and beyond. He took the time to check out the vehicle, and since there was a language barrier between me and the other driver, he even jumped in to interpret so we could actually communicate and sort things out. They ended up not using the shop for the repair, but Julio still helped us through the whole process -- and refused to charge for his time or expertise. You just don't find business owners like this anymore. He cared about doing right by people, not just closing a job. New Again Auto Repair has my trust and my business going forward, and I'll be recommending them to everyone I know. Thank you, Julio!

Great Experience ! A+…read more My vehicle was rear-ended in an accident. I researched local Body Shops near my home and found New Again. They were perfect !! They offered to pick drop me off after dropping my SUV off. My vehicle came out great and will recommend to anyone that is look for a body shop with excellent service. EAO

Real good Autoshop with good prices. I personally had a great experience and I usually hate…read moremechanics lol but A.K. Motors is the truth! Highly Recommend!

Afewerki has maintained our cars for decades, always doing great work at fair prices...we know we…read moreare in good hands with him!