Went to them day before rental and asked for a 8:30 pickup for the next morning. Completed all…read morepaperwork and payments on line the day before and again requesting a 8:30 pickup. Got to their office at 8:15 day of the rental. It was full of customers. I was told that I would have to wait as they requested more cars from other offices. WHAT? I arranged for a 8:30 pickup. But basically only got ignored!

I reserved a car for pick up and when I arrived, they did not even have a vehicle on site and had…read moreto pull it from another location. There were several others waiting like I was. I finally took possession 40 minutes after my reservation time. Make sure that you check for every ding or scrape, because I was told that they will charge me for it if it's not already in the records. They were very scrupulous in assessing damage, I actually found some damage underneath the car that they were not aware of, but that they said they would've charged me for. This is nothing like the Hertz experience I'm accustomed to. Does not seem to be well run

Don't rent from this Avis/Budget location at Fair Oaks Mall in Fairfax, particularly. I received a…read moregreat price on a rental car for this location on Expedia. On day of rental, they did not have the car type I reserved and blew me off. I believe they didn't want to honor the price I received. The manager was rude and told me to call customer service. Once I called there, they moved my reservation to another location but it was $300. more. That person said in order to honor my original price, they'd have to transfer me to management. That person said I would have to pay the increased price first and they would reimburse me later. Are you kidding me, do you think after this experience I would trust them to give me a reimbursement?? Don't use Avis or Budget, owned by Avis! I had problems with Avis at the Tampa, Fl airport. They don't handle the reservations correctly (you really don't have a reservation when you think you do) and their customer service is rude and unprofessional. They don't treat customers well. Don't give them your business!! I suggest Enterprise! Great experience with them!

I reserved car online, got confirmation number. I arrived and told they had no cars at all.read more

I was planning to visit the area for pleasure, and I needed a rental car just for one day. I ended…read moreup choosing to stay at the SpringHill Suites, by Marriott (Herndon, Virginia) primarily because this hotel was close to the airport (IAD), and it also has this Enterprise Rent-A-Car business colocated within the premises. After making my reservation with the hotel, I then made a reservation with this Enterprise as well. I had a super-smooth experience here. This Enterprise Rent-A-Car station is located on the first floor just a few steps around the corner from the hotel lobby. Upon approaching the Enterprise window, a young man greeted me. His name was Devin, and I found him to be professional and friendly. I was especially happy because he took the time to walk out, show me the car, inspect the car for possible pre-existing damage, and show me where the after-hours key drop-off location was. He also gave me a better car than what I was expecting to get. I drove this car all over the Washington D.C. area, and then I returned it back to this Enterprise, returning after Enterprise closed for the night. After ensuring that I removed all my items from the car, I then put the car keys in the drop box just as Devin advised. I had no issues whatsoever. Thanks to the folks at Enterprise, especially to Devin, for providing excellent customer service. I would definitely recommend choosing to rent a car at this location to others.

Update: this location was great but my issue is with Enterprise's billing. Paid in full then…read morereceived a charge for toll even though I already paid via my own EZpass account. Called and they were utterly unhelpful.

They were wonderful and took time to give me a rental during my car repair. Nice clean carsread more

They were a little tricky to find. They are located inside the Chantilly Cadillac new car…read moredealership service entrance. I went in for a one day, economy car rental. The price was super reasonable and they gave me a double upgrade for free. The young lady that took care of me was awesomely pleasant and she got me in and out of there super fast. I am a plus member so it's literally sign and drive. Woo hoo!! Awesome first time experience. I will go back again!

Habtom (the manager of this location) is fantastic and very friendly! We were supposed to returned…read morethe car to another budget rental location about 11 miles away. After finding out this location was much closer to us, we called and were told that we could return the car here. Habtom also helped us waive the $45 relocation fee. He saved us a lot time and money. Very efficient and friendly service! The temporary kiosk is kind of hard to find as their office is currently under renovation. We recommend to call their number listed on google before going in.

Don't rent from this location or actually any Avis/Budget location. I also had a recent issue with…read morethe Avis at Tampa Airport. They provide reservations that they can't honor when you show up. They try to switch you to other cars, either a lower priced car without lowering your price you reserved, or a more expensive car, and they'll charge you the increase. Worse yet, they may not even have a car available at all and you're stuck with nothing. They don't care either, it's pretty obvious how they treat you. The local office referred me to talk to the company's customer service and they were horrible as well. There are better rental car companies, I've had a much better experience at Enterprise rental car. Avis/Budget company is not customer service oriented. Don't be fooled by their lower price when you shop on Expedia or elsewhere. Bait and switch at it's worse. Who owns this company now? It can't be the same. They are trash.

First time using turo and it went smoothly. It was easy communicating with the owner too. Car…read morewas clean as well.

From the owner: At Drive Force, we believe that renting a car should not only be seamless, but also an enjoyable…read moreprocess.

I would like to update and give a positive review because despite everything Enterprise has some…read morereally great people working for them. They still refuse to give look into what I have been trying to explain about the money not being released back to a card that is no longer active. They kept saying that it was returned but if it was I would not be constantly calling about it and trying to speak to an actually manager. BEYOND DISAPPOINTED....... When I looked into my account with them they they owe me more because the deposit was not returned twice so they owe me more than what was supposed to be returned.

I had an amazing experience at this location - Corey and Tucker were both very helpful, all while…read morejuggling multiple calls and people walking in and out. My insurance had not sent over the direct bill information when I walked in without a reservation to get a rental car, so they worked with me to make that happen and were very patient while I worked on that. They also made sure to explain everything up front to me so I could make an informed decision as to my rental and the terms of my insurance. At some point during my rental period, a young man called me from Enterprise to explain to me how many days I had left before my rental allowance would run out which, to me, was very impressive. I have never had someone care that much that I not have to pay extra out of my own pocket if I didn't need to. They ensured I had all the details I needed in case I had to return my car after they closed one evening, but before I picked up my car from the Nova Collision Center that is located in their building - which is a seamless process I might add. All in all, a wonderful experience. I wish I had known this place was here the last time I needed a car and collision repair services.