I gave this shop a second chance with my 2011 BMW 3 Series after a disappointing experience in the…read morepast, but unfortunately the problems this time were even worse. I will not be returning, and I would caution others to think carefully before bringing their car here.
My most recent appointment began on February 5, 2025. I picked the car up on February 10 after the repairs were supposedly completed. While still at the shop, I looked under the hood and saw a loose part that wasn't affixed to anything. Even one of their own staff, Joey, looked at it and said, "What the fuck did he do?" When I asked if it was supposed to be like that, he confirmed it was not. That alone was unsettling, but things got worse. The very next day while driving to work, a "Service Engine Soon" light came on. I brought the car back that afternoon. I was told it would take an hour, but after several calls and more than three hours of waiting, the response I got was, "I don't know what to do with it. It's not taking programming, not doing what it's supposed to do." I finally got the car back that evening, unresolved.
A few days later, the light came back again. They eventually admitted that the valve cover they had installed was cracked and leaking oil, which required them to disassemble and reassemble the car again. To their credit, they were honest about the cause, but the attitude I encountered was frustration at the "extra" work rather than any sense of accountability. What should have been a routine repair turned into multiple visits and days of wasted time. When I finally picked up the car, I found the seats covered in debris because the windows had been left open while the car sat in their lot. I mentioned this politely as feedback and instead of an apology, I was met with annoyance.
This kind of service is reckless and sloppy. Auto repair is about safety and trust. Leaving parts loose, installing cracked components, and responding defensively to customer concerns creates an unsafe and unreliable experience. While they did eventually explain the cause of the problem, the overall lack of care and responsibility makes this shop a risk I am no longer willing to take.
In the past, I was generally satisfied with their work, but now after two major negative experiences I cannot recommend this business. A repair shop should give customers more confidence in the safety of their car, not less.
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Past review:
I have serviced my BMW here several times over the years and was generally satisfied with their work until the last visit. Two issues arose during that service.
First, my car was returned to me 1.5 days later than promised. When I mentioned the major inconvenience and frustration this caused, Dave responded, "The contractor I am working with didn't show up for two days. I am equally frustrated. Your car had to sit and take up the space in my lot for two extra days!" There was no apology or acknowledgment that the customer ultimately suffers the consequences.
The second, and even bigger issue, was that they short-circuited my $600 dual dash cam system when replacing the car battery. While I should have disconnected it prior to giving them the car, they should have done so as well. Instead, I was told, "I am not responsible for after-market hardware. I am not going to go around the car and search for things to unplug." Again, there was zero responsibility or regret, not even an attempt to improve by advising customers to disconnect all electronics themselves in the future.
