Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

1/16/26 First of all, upon arrival at the shuttle pickup lane (Denver airport), one man said he…read morewaited for the shuttle for over an hour despite making numerous calls to Budget. So we called Uber. Then, while waiting in line at the Rapid Rez/Fast Break booth, the lady behind me told me they gave her the wrong car and she had to return to the Rapid Rez booth to have the car reassigned to her. Turns out the same thing happened to me because the lady in the booth sent me to the wrong car. I didn't know it until I was not able to exit the lot. Three cars behind me had to back up so I could return to Rapid Rez booth to stand in the blustery cold again and get the car reassigned to me. When I tried to exit for the second time, the man at the gate told me this car was not assigned to me either. I refused to go back to the Rapid Rez booth, so he personally ran back and corrected the issue. Turns out my Rapid Res rental took over 1 /12 hours! I have been a Rapid Rez member since 2013-- This is totally unacceptable! I rented from this Budget lot one year ago and had no problems so it appears someone needs to be retrained and management needs to pay attention....

Abdou is professional. Had nice experience with him…read more He explained in detail the benefits.

Rented a full size SUV online for $400 for a week while in Denver. We were aware there would be…read morefees. When we arrived, we were told that there was a new law REQUIRING AWD in the mountains and the fine for not having it was steep. So, he "upgraded" us to an AWD for this reason. Then, he told us the toll road fees would be, to start, at least $50 and then each camera at least $3 plus fees "and there are cameras really close together". So, the charge for using toll roads would be super expensive and told us we'd be better off with the toll package. Then, he advised us that our vehicle insurance would not protect us in any accident or damage because we'd be charged the rental fee per day until the car was fixed and that could take months. So, add that to the cost. When all was said and done with all these "requirements" to protect us because everything was worst case, we went from $400 to $1400. Come to find out, the tolls are not that high, they do not require AWD unless there is a lot of snow and an alert goes out before they require AWD or chains. So, it's not like they require it all the time or just instantly. The "full size "SUV" was a Dodge Durango which was not the size of the Ford Expedition it said originally. The girl next to us refused all of it and suddenly her rate skyrocketed because she was a "high risk" driver. She asked why, but they couldn't give her a justification. She was just told her rate increased. Stay away. This place is a scam company.

Each time I visited this location they were extremely nice and helpful. I would recommend this…read morelocation to anyone. I also like the fact that I can park my personal car in the parking lot. I'm not sure why the rating is low. I've rented there 3 times, and the service has always been good!

Joe at Avis solved my problem today, got me into a great car for a great price - and didn't charge…read moreme an outrageous price to return to different location. Enterprise turned me away today - I am a TEN-year loyal customer of Enterprise, but today thet turned me away (after Ybering to their location, taking time to book online etc) because I only had a physical debit card (and not a physical credit card)! Stuck in city away from home without a car is a terrifying prospect - especially for a woman. Enterprise forced me to go to their competitor as I had no choice - and I found Joe at Avis - Avis takes physical debit cards and not only that but he put me in a better car and allowed me to return to a different location at the same rate! I cannot tell you how much I appreciate Joe at this location. Thanks to Enterprise for forcing me to find someone else who provided me much better service and deal all around. And most of all Thanks to Joe! Call Joe at this location if you want a great customer service experience.

Tl;dr Not enough cars or staff…read more "You know how to take the reservation. You don't know how to Hold the reservation" -J. Seinfeld My insurance made a reservation for me two days before I started at this location. I was told there were no cars, but they'd call me in an hour. I went back home. I'd taken off work and got a ride to go there. Not cool. 3.5 hours later, I called them. Nope, no car and none in the pipeline. The person spoke with impatience and seemed incredulous that I'd called, even though I told him they promised to call me. If shrugs were audible, I'd have heard his. They'd call me if/when one showed up. When prompted, he said I could try other locations. No suggestions as they would all be out of cars in the area. Egads. I called the one up Havana and got a very helpful guy who told me more in two minutes than I'd learned from two people here. No cars, but he promised to call me back at 5pm either way. He did, but I learned later he actually works at this location. Staffing again. I got a car the next day up the street, but both locations suffer from a lack of staff and of cars. I heard several people being told that the complimentary ride Enterprise promises simply wasn't possible. I watched one poor guy try to run his entire location alone on two consecutive days. He deserves an award and a raise. When I dropped the car off, I saw a full waiting room, but he--same guy on his own again--offered to take the keys and leave it at that. Currently, I would avoid Enterprise locations in the Metro until they stock up on vehicles and staff. This is not my experience in other cities. People often skip past one-star reviews, but I want people to see this. Two stars.

This office impressed me after the last incidents at the last two previous offices. They were very…read morecourteous and even though I picked a car that wasn't ready they made sure to get it rent ready fast. My car is in the shop for a while and I wanted an upgrade to what the insurance covers. I'm happy with the Dodge Charger I chose.

I needed to exchange the vehicle I initially rented and due to the shortage of the type of vehicle…read moreI needed, AWD, I was going to have to keep my original rental. I was told the later in week that they were going to be out of the vehicle I wanted, however in the end they were able to rent to me the car I desired and it was the perfect for my needs. A shout out to Tim and Tyler for being able to put up with me and being able to handle the whole situation professionally and courteously.

While we had to wait a little bit to get our car, initially, because there was a shortage of cars…read morein the Denver area, including this location (and zero cars at the airport) - once we got our vehicle all lined up, everything went great. The staff was kind. All of the gentleman working were very helpful & customer service driven. We were in and out within 40 minutes. Our return was a cakewalk. In fact, Chris Morris was amazing. They always greet you upon entry and not your typical, "Hey ya doing? greeting" - a nice warm greeting asking about your day and how they can genuinely help you. They also offered water while we were waiting & honestly, there was little to no wait whatsoever upon handing over the keys, and getting a quick inspection of the vehicle. The F150 Ford truck we rented ran fabulously and was in perfect condition - zero issues. We would certainly do it again. We would highly recommend this location for their customer service and we'll definitely rent from them again based on our experience with Chris and the team on E 6th Ave in Aurora, CO! 5-stars

If I could give it zero stars I would. After getting my car at Denver airport I drove to Boulder…read more Had big transmission problem on the way. I was frightened to drive back. 800 number on the contact was never available for two days. Finally called road service and asked them to contact the office. They couldn't reach them. I left my number but was never called back. Wish I had read the reviews before renting.

Worst experience ever. Car broke down and after 3 hours of attempted service, I paid for my AAA to…read moretow it back. Rent a camel before you even consider this incompetent company. I could go on and on, however profanity was not on their choice of language. Please share with others to keep them from having to experience this while on vacation. There were n NO Star options.

Our flight arrived late and we took the shuttle to pickup our F150…read more The agent at the counter, Carleen was so nice. Great attitude! Super efficient & helpful. Fast forward to when we returned the truck. We got out, took our luggage and were done. The whole process was quick and easy. Definitely what you want when it's time to go home! The younglady who greeted us at the return has a great smile. She asked how it all went which showed me Alamo cares

Completely different experience than I had at Budget (0 stars if I could have)! Every employee we…read morecame in contact with at Alamo was helpful and friendly. We arrived after 1am - no line. Once we were checked in, we were shown which vehicles were available to choose from and we were on our way. Drop off was just as easy, quick shuttle back to the airport. Alamo will be my go to rental company when I'm visiting Denver. Thank you for a great experience!

Awesome service! Car delivered right to our plane on the Tarmac and excellent service. Cody…read morebrought our car and he was very helpful and the car is perfect! One of the best car services I've ever used!!

We rented a RAV 4 from Go Rental at airport in Eagle Co for 3 hour drive to Denver Intl Airport…read more Charge was outrageous at $389 with drop off charge. That was about 2x what would have been normal. We were charged for full tank of fuel even though we topped off. Doubt I will rent from Go rental again. Ouch

These guys have a great selection of cars and always are there for me anytime I'm in Colorado…read moreneeding a car! Thanks Insta-Car!

Love renting from Insta car ! I've been renting for almost 6 months now! i rent two sometimes…read morethree weekends a month and the vehicle is always clean and ready to go and the process is so simple! he always works with me to make sure I have a vehicle when I need it and the prices are great! 5 stars hands down I literally don't rent from turo anymore cuz renting with Insta car is such a better scenario!